Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Login Issues

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    Login Issues

    I have sent 2 support tickets now and have yet to get a response to either. # 170120-000469 is the number to the second one.

    Basically, I went on to vudu and went to sign in and it kept on saying login failed. I created a new password, in case that was the problem, and it still wasn't working. I have no idea what the issue is and why I can't access my account.

    Appreciate any help I can get with this

    Re: Login Issues

    PM me the ticket numbers so I can take a look at this for you.


      Re: Login Issues

      I too have been having log-in issues with Vudu on my LG TV for over 2 months now. It worked fine until a couple of months ago. I have reset passwords, deleted then added back the Vudu app to my LG TV (version 3.0.15), and tried creating a new account to no avail. Vudu works on all my other devices - Roku, iPhone, Mac, and iPad.

      I am in the U.S and have changed nothing as far as IP address or internal network set-up. Every time I log in and enter the correct user name and password I always get an error saying my user name and password are incorrect when I know this is not the case. It looks like the app is not communicating with the Vudu servers as I see no network traffic when I enter my account credentials. However when I first launch the app, there is network activity. It seems to me to be an issue with your app for LG TVs.

      I logged a support call under ticket 170110-000116 in December 2016 and have gotten no resolution to date. I want to use Vudu on my LG TV as it supports DoblyVision and Atmos. My Roku only supports Atmos and until you guys also support HDR10 for your movies like Netflix and Amazon already do I can't watch any HDR-enabled movies. Please help.



        Re: Login Issues

        Just signed up and getting invalid username and password on my Roku 3