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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Switching to Comcast Ultra Business Service

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    #16
    Re: Switching to Comcast Ultra Business Service

    Did you have one of your connections drop before while the other one is still up? ...considering that you get both connections from the same ISP, I'm wondering how likely that scenario is compared to both failing at the same time.

    Usually you try to get connections from more than one ISP to make it more likely that at least one connection is up...

    I would probably go for the 50/10 and get a (comparably) cheap dsl line as a backup so that you can at least use voip, e-mail or other basic services for the case that the high speed connection goes down (assuming that you really need the redundancy).

    Hagen.

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      #17
      Re: Switching to Comcast Ultra Business Service

      Originally posted by Hagen View Post
      Did you have one of your connections drop before while the other one is still up? ...considering that you get both connections from the same ISP, I'm wondering how likely that scenario is compared to both failing at the same time.

      Usually you try to get connections from more than one ISP to make it more likely that at least one connection is up...

      I would probably go for the 50/10 and get a (comparably) cheap dsl line as a backup so that you can at least use voip, e-mail or other basic services for the case that the high speed connection goes down (assuming that you really need the redundancy).

      Hagen.
      Actually I had that case last week. One of my modems, which had been flaky for a few weeks, just stopped working. Since it wasn't a problem with the ISP, the load balancing worked like a charm through the flakiness and modem failure. But that is certainly the exception, not the norm. Therefore, I agree that it probably isn't worth spending extra money on it. I'll probably end up with the single 50/10. It seems to make more sense.

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        #18
        Re: Switching to Comcast Ultra Business Service

        In that case a "cold spare" for the modem would probably do the trick...

        Hagen.

        Comment

          #19
          Re: Switching to Comcast Ultra Business Service

          Well my test failed. After about an hour, my 2 new connections each started going down once an hour or so, taking VPN sessions, etc. with them. That's completely unacceptable. I don't know if they don't play well with the load balancer or I just got unlucky with timing and Comcast was being flaky in that 4 hour window. In any event, I'm leaving for Las Vegas at 5 AM tomorrow and I needed to restore my network stability since I won't be there to deal with it when my family has problems while I'm gone. So I just put back my old stuff.

          I'm definitely cancelling the 2 services but will still consider the 50/10 single connection. However, if the flakiness I was experiencing was a problem with Comcast's super high speed stuff then that won't work for me either since it will fail too often. Oh well. At least I'm not on the hook for the 2 year contract.

          Comment

            #20
            Re: Switching to Comcast Ultra Business Service

            I've had Comcast for 18 months now and have never seen that sort of problem. I've had two outages in that time period. One was due to the fact I cut my own coax leading into the house while tilling some dirt. They came out and had it fixed on a Saturday within a couple hours.

            The other was an outage that affected my entire area a few months ago. Having multiple lines wouldn't have helped since the outage was area wide in my town. But that's the only time I've seen that.

            I would bet that you really don't need the redundancy and you'll be better off with a single higher speed service.

            Comment

              #21
              Re: Switching to Comcast Ultra Business Service

              Around here I rarely had an outage with Comcast. Even during extended power outages I always had my Comcast connection to use. The same seems true for my FIOS connection. Although with FIOS I have my full speed 24 hours a day 365 a year. With comcast every weekday evening my speed would slow to a crawl.

              Comment

                #22
                Re: Switching to Comcast Ultra Business Service

                Originally posted by aaronwt View Post
                OucH!!
                My 50/20 tier on FIOS is only $90 a month.
                I hate you all.

                My 8/2 = $266/month for Charter Cable....sucks also because I'm only averaging 1.6mb up.

                Comment

                  #23
                  Re: Switching to Comcast Ultra Business Service

                  Originally posted by Electric Frenzy View Post
                  I hate you all.

                  My 8/2 = $266/month for Charter Cable....sucks also because I'm only averaging 1.6mb up.
                  $266???? Are you kidding? That's highway robbery...

                  Comment

                    #24
                    Re: Switching to Comcast Ultra Business Service

                    Originally posted by redwein View Post
                    ...In any event, I'm leaving for Las Vegas at 5 AM tomorrow...
                    Damn, I should have checked the board more often, I'm at McCarran now on my way out.

                    Comment

                      #25
                      Re: Switching to Comcast Ultra Business Service

                      Originally posted by NA9D View Post
                      $266???? Are you kidding? That's highway robbery...

                      Charter Cable has a ""contract" with the county I live in. They laid all the line up front in exchange for exclusive rights to provide service. No other cable provider can service my area.

                      Also, that is for my business internet with only 1 static IP.

                      I tried SO hard to get ATT Uverse but living in a hick town it'll take another year or two to work it's way down to even the residential customers. I'll switch the day it becomes available to me.

                      Nothing but service issues with Charter....and slow speeds.

                      Comment

                        #26
                        Re: Switching to Comcast Ultra Business Service

                        I managed to get everything working on a single 22/5 Comcast business connection. It is working very well. Since my old load balancing router had a maximum aggregate throughput of 20 Mb/s, even the single connection is an upgrade (in both numbers and actual experience). It will also save me money. I was spending $141 a month for my 3 previous connections and I'm now down to $99. I'm very pleased.

                        The only thing I don't like is that the modem comes integrated with a router which is very bare bones as far as administration and configuration is concerned. It's not a biggie for me as the defaults seem to be working very well.

                        Comment

                          #27
                          Re: Switching to Comcast Ultra Business Service

                          Originally posted by redwein View Post
                          The only thing I don't like is that the modem comes integrated with a router which is very bare bones as far as administration and configuration is concerned. It's not a biggie for me as the defaults seem to be working very well.
                          If it starts to be a real issue, you can usually turn off DHCP and put another, more competent router in there instead. I know people have done that with the Actiontec routers that Verizon FIOS TV requires because of the MOCA or whatever it is over coax to the cable boxes goes through the Actiontec. However, while the Actiontecs have a truly horrid UI, once you dig around enough they're actually pretty flexible.

                          Comment

                            #28
                            Re: Switching to Comcast Ultra Business Service

                            Originally posted by MaxH View Post
                            If it starts to be a real issue, you can usually turn off DHCP and put another, more competent router in there instead. I know people have done that with the Actiontec routers that Verizon FIOS TV requires because of the MOCA or whatever it is over coax to the cable boxes goes through the Actiontec. However, while the Actiontecs have a truly horrid UI, once you dig around enough they're actually pretty flexible.
                            I just use a router behind my Actiontec and I have zero problems. My 40+ devices run through my Dlink DGL4500 and then the Dlink is connected to the Actiontec. It works perfectly with my 1TB to 2TB of bandwidth usage each month.

                            Comment

                              #29
                              Re: Switching to Comcast Ultra Business Service

                              Originally posted by aaronwt View Post
                              I just use a router behind my Actiontec and I have zero problems. My 40+ devices run through my Dlink DGL4500 and then the Dlink is connected to the Actiontec. It works perfectly with my 1TB to 2TB of bandwidth usage each month.
                              Did you turn off DHCP/NAT on the Actiontec? I'm not able to do that with mine. I would have to pay a few extra dollars a month for a static IP to be able to do that and not have a double NAT situation.

                              So far the weirdest thing is that my Terastations don't seem to speak the same dialect of DHCP. When they get an address from the Comcast router, they keep getting their old addresses (e.g. 192.168.1.47) instead of what they should be getting (e.g. 10.1.10.47), even though they get the proper gateway address. Very weird. I had to assign them static IP addresses and everything is OK but it makes me wonder why they force you to use their router in the first place if it is quirky in any way.

                              Comment

                                #30
                                Re: Switching to Comcast Ultra Business Service

                                If you have the SMC router from Comcast, it's not a bad router. It really is a far better router if you have the static IP though which is what I have.

                                The easiest thing to do is to choose your own router and then assign it a fixed IP from the SMC's 10.1.10.x address pool. Then put that fixed address in the SMC's DMZ and you'll be good to go.

                                I did this when I first started my service as I had to wait a couple weeks for fixed IPs as they had forgotten to build them into my account.

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