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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu Website not working on Chrome and Internet Explorer

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    Vudu Website not working on Chrome and Internet Explorer

    For some reason recently the Vudu Website is no longer working on Chrome and Internet Explorer. Go to watch movies and nothing comes up. In Chrome it behaves as if something is busy and not completing. I called support but got told use firefox. Seems odd to not support the largest market share browser or chrome , and I don't want to install firefox just to acess Vudu. Anyone have any work around for this ? Or suggestions ?

    Thx

    #2
    Re: Vudu Website not working on Chrome and Internet Explorer

    Can you make sure that the zoom on your browser is set to 100%, having it on different values seems to make our website not show up properly.

    Comment


      #3
      Re: Vudu Website not working on Chrome and Internet Explorer

      Tried that no effect. My IE was 165, set it to 100, closed , reopened and went to vudu, clicked "Watch Movies" Still blank.

      Comment


        #4
        Re: Vudu Website not working on Chrome and Internet Explorer

        Also my chrome was always 100. Thx for the reply !!

        Comment


          #5
          Re: Vudu Website not working on Chrome and Internet Explorer

          Do you have any other Vudu enabled device on the same network? If so, does Vudu work ok?

          Comment


            #6
            Re: Vudu Website not working on Chrome and Internet Explorer

            Originally posted by FelipeF View Post
            Do you have any other Vudu enabled device on the same network? If so, does Vudu work ok?
            Yes.. In fact a day or 2 ago this worked fine. Was wondering if something was updated.

            Comment


              #7
              Re: Vudu Website not working on Chrome and Internet Explorer

              FYI - I am using Chrome and it works for me. I also check Explorer and I can play movies there too. I do remember having a problem a few days ago trying to play preview, but even that works now.

              Comment


                #8
                Re: Vudu Website not working on Chrome and Internet Explorer

                evanwellens,

                Could you please answer the following questions so I can get a better picture of your network.

                - Who is your ISP?
                - Your location (city and state)
                - Can you also perform a trace route to the following servers and post the results.
                http://llgvault.vudu.com
                http://llpvault.vudu.com

                Thanks!

                Comment


                  #9
                  Re: Vudu Website not working on Chrome and Internet Explorer

                  FWIW, I've had issues in Chrome where all I could see of the Vudu web site was the top nav bar and the background. I cleared my cache and my cookies, then quit and restarted Chrome, and then it loaded just fine. Also, sometimes the login overlay seems to take a few seconds to display for some reason. I looked at the code for both but I didn't see anything obvious that might cause these issues, though.

                  Comment


                    #10
                    Re: Vudu Website not working on Chrome and Internet Explorer

                    Originally posted by FelipeF View Post
                    evanwellens,

                    Could you please answer the following questions so I can get a better picture of your network.

                    - Who is your ISP?
                    - Your location (city and state)
                    - Can you also perform a trace route to the following servers and post the results.
                    http://llgvault.vudu.com
                    http://llpvault.vudu.com

                    Thanks!
                    ISP: Crestron Electronics
                    Rockleigh, NJ
                    Traces below...
                    tracert llgvault.vudu.com

                    Tracing route to vudu.re.llnwd.net [69.28.143.33]
                    over a maximum of 30 hops:

                    1 <1 ms <1 ms <1 ms 172.30.176.1
                    2 2 ms 3 ms 3 ms node1.crestron.com [65.206.113.1]
                    3 11 ms 17 ms 2 ms 41333081.cst.lightpath.net [65.51.48.129]
                    4 19 ms 8 ms 7 ms 189d2b8d.cst.lightpath.net [24.157.43.141]
                    5 10 ms 10 ms 11 ms 18267806.cst.lightpath.net [24.38.120.6]
                    6 7 ms 6 ms 7 ms 18f66059.cst.lightpath.net [24.246.123.89]
                    7 8 ms 6 ms 7 ms 64.15.4.42
                    8 25 ms 17 ms 8 ms tge20-2.fr4.lga.llnw.net [69.28.152.193]
                    9 * 10 ms 5 ms cdn-69-28-143-33.llnw.net [69.28.143.33]

                    C:\Users\ewellens>tracert llpvault.vudu.com

                    Tracing route to vudu-p.vo.llnwd.net [69.28.143.61]
                    over a maximum of 30 hops:

                    1 <1 ms <1 ms <1 ms 172.30.176.1
                    2 5 ms 4 ms 9 ms node1.crestron.com [65.206.113.1]
                    3 10 ms 9 ms 10 ms 41333081.cst.lightpath.net [65.51.48.129]
                    4 18 ms 12 ms 12 ms 189d2b8d.cst.lightpath.net [24.157.43.141]
                    5 16 ms 15 ms 16 ms 18267806.cst.lightpath.net [24.38.120.6]
                    6 9 ms 12 ms 11 ms 18f66059.cst.lightpath.net [24.246.123.89]
                    7 25 ms 15 ms 17 ms 64.15.4.18
                    8 * * * Request timed out.
                    9 14 ms 12 ms 24 ms cdn-69-28-143-61.llnw.net [69.28.143.61]

                    Comment


                      #11
                      Re: Vudu Website not working on Chrome and Internet Explorer

                      Are you streaming from a business? Perhaps a new firewall/security update was implemented on your network? Can you stream from a different location?

                      Comment


                        #12
                        Re: Vudu Website not working on Chrome and Internet Explorer

                        Possibly, though it's never been before , the site comes up , just the content areas do not fill in. We have no blocking of the site. At home it works for me , but a coworker said not for them. What's more weird it used to work on firefox ,while failing in IE & Chrome. Now firefox no longer works.

                        I can fiddler the communications and post what I find. Perhaps it will help.

                        Comment


                          #13
                          Re: Vudu Website not working on Chrome and Internet Explorer

                          Here's what I found from fiddling the issue in 2 browsers,

                          both requested something like

                          IE
                          http://www.vudu.com/widgets/vwc/1EF5...827.cache.html
                          FireFox
                          http://www.vudu.com/widgets/vwc/3F57...D3F.cache.html
                          and got no response.

                          Considering our firewall people only block by domains and we can access the site , I don't think that's what is going on. Seems like some sort of caching system is not behaving.

                          Comment


                            #14
                            Re: Vudu Website not working on Chrome and Internet Explorer

                            So the plot thickens. I took the URL and pasted into my browser , nothing came up and sat there busy for like 5 minutes. Saved it and viewed source and it's a obfuscated 267K Javascript file. I believe that implies nothing to do with our network, but the delivery of this file taking 5 minutes. What's odd is why the request didn't time out... Hope this sheds some light on what's going on.

                            Comment


                              #15
                              Re: Vudu Website not working on Chrome and Internet Explorer

                              I know this thread is three years old, but it's the first link that appeared when I Googled "Vudu not working on Chrome." Replying with a suggestion.

                              I also had the experience in Chrome where the video player looked like it was trying and failing to load content. I cleared my browser cache, and the problem was solved. Note that this will log you out of any other site you've been logged into.

                              Press CTRL+H to access Chrome's history tab. Then click "clear browsing data." Choose "obliterate the following items from the beginning of time." I got rid of "cookies and other site and plugin data," "cached images and files," and "hosted app data." Then click the "clear browsing data" button. Close and reopen Chrome, and hopefully the Vudu player will work.

                              Comment

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