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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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2 issues with android app

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    2 issues with android app

    Phone: Samsung Galaxy Note 9 512GB
    Rooted: no
    Android Version: 9

    1st issue
    I receive the error message "Encountered Network Error During Playback" while trying to watch downloaded content.
    The problem varies depending on if it's movie ot TV shows downloaded. I usually notice the problem as early as 10 movies downloaded to 10-15 movies and TV shows mixed. Once this happens the only way to fix it is to. Remove all content and reinstall Vudu. If I delete the content there is a 50% chance I will be able to stream the content.

    2nd issue
    The only way I can download on my home Wi-Fi is by going into the Vudu app and disabling the"Download only on Wi-Fi" setting. I also have to go into the phone settings->App->Vudu->Mobile Data->Allow app while data saver on and enable the setting. I do not have data saver turned on. I have Gigabit internet and this is the only app I have issues with on my home Wi-Fi. The app is also unusable on my 5GHz W-Fi.

    I see the same Issue #1 you listed on my Samsung S7 with latest update System Update 29. I get that network check when the phone is in Airplane mode. So, it?s obviously a bug in the app searching for something on a network connection. And it?s random. Some movies will play, others will not. It?s like a pointer check to last spot played. And, yes. Tried totally un-install/re-install to no avail., You just lose all your content. And, then I also learned that if you log out of Vudu App on android and log in, my content was all gone. I guess it resets the app.

    For issue #2. The only thing I saw is the downloads take forever. It looks like some throttle on it even over WiFi. It takes an hour+ for 1 SD movie to come down on WiFi. I can?t imagine it on 4G. If you turn that off and do cellular. It?s literally an 8 hr mission to download 4 SD movies at the speed it seems to serve at. Streaming seems ok though, so maybe it downloads at speed of movie streaming. 2 hrs per SD? Ha.

    My primary use for download is offline, airplane mode or remote areas where streaming is not the way to go. So I do depend on the download content. It is a nice feature of Vudu but for some reason not working on latest update of Android.

    Phone Samsung S7. No Root, stock. System 29 on Verizon. Do use SD Card for storage.


      I have a Samsung Note 8. I use the downloaded content primarily on an airplane. It used to work just fine. I can download and playback even if I turn off wifi and place the phone in airplane mode (as long as I am on the ground). I can't get playback to work when I'm actually on the airplane!