atasehir escort pendik escort ankara escort



Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Error 5002 'Another device is playing this' or PC when nothing else is using account?

  • Filter
  • Time
  • Show
Clear All
new posts

    Error 5002 'Another device is playing this' or PC when nothing else is using account?

    So lately when watching stuff on VUDU to Go on PC, whatever I'm watching will be interrupted with a black screen and the error "Another device on your account has started playing this movie. [#5002]" This usually happens when the player needs to buffer (I'm streaming and I skip to a different part of the video, or I have it playing in the background so it's priority for Internet access is lowered), and a lot of the time it happens as soon as I open the video.

    I can say for a certainty that no other device is actively using my account when these errors pop up. I know what devices my account is associated with, and most of the time they're not even on when these errors occur, much less using VUDU. The only possible exception is the Roku HDMI stick that turns on when someone turns the TV on, but I can confirm the stick has not been in use (and has probably gone into sleep mode), much less using VUDU, much less watching the same thing as I am in the next room over. I even tried temporarily dissociating all computers with my account to make sure the problem wasn't because another computer was using it.

    The video usually plays normally if I just close and re-open it. It's still annoying though and can break the experience.

    I haven't been having any problems watching through the Roku channel.

    I think this started with a recent update - I'm currently using version 2.2.4 on Windows. This has occurred across Windows 7, 8.1, and Windows 10.

    Any ideas on what's going on?
    Last edited by Infranscia; 07-26-2016, 12:28 PM. Reason: Accidentally submitted before finished writing.

    Re: Error 5002 'Another device is playing this' or PC when nothing else is using acco

    Exact same problem with PC Vudo to go application. I'm 100% no one else is using my account. Restarting the video after the error works but the error comes back after a few minutes. Very annoying.


      I'm getting this message on a Mac. I have no other device in use. I've never watched this movie on any other device.


        I'm getting this exact same error. I have been for quite some time now. I want this fixed as I've spent hundreds of dollars on HDX titles and would like to enjoy them in HDX or UHD format. I can still watch all of them in standard definition but I paid mucho cash for HDX and UHD. Vudu you need to rectify this immediately as this is not the only thread on the forums with people complaining about this and have been for some time. I don't want to hear the usual have you deactivated other devices babble as the answer will of course be yes. PLEASE, PLEASE fix this. It's infuriating. I have a beautiful 4K screen and would really like to take advantage of the content I already own! I will not be purchasing anything else until I'm assured this is fixed. The crazy thing is it works in SD just none of the high def options... Absurd.


          We hope to have a fix for this bug soon, it's currently under testing.


            Vudu causes my dsl modem to reboot. I have over 1100 movies I've purchased on Vudu, that's thousands of dollars worth of movies that I can not watch on more then 1 TV in my home. I have 4 TV's, and 3 won't stream vudu. I've tried buying Roku 4K sticks to watch Vudu movies on other TVs and no luck. Every streaming service on the Roku stick and on the blu rays streams just fine except Vudu. On both the Roku sticks and blu-rays that are connected to my TVs the Vudu movie will stream for about 20 seconds and then cause my dsl modem to reboot - I can only watch movies on 1 TV in my house. I guess I made a huge mistake choosing to build my digital library with vudu instead of Amazon Prime. I've contacted Vudu about this problem and they choose to point the finger at Roku or my ISP. Why it only happens using vudu streaming and NOT hulu, netflix, roku, etc.seems to point ONLY to vudu. I only have 4 devices registered on vudu - only 1 TV works. I'm truly disappointed in Vudu.and wish I could get my $1000s of dollars back.