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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vizio VIA Vudu App

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    Vizio VIA Vudu App


    I recently bought a Vizio SV422XVT with their VIA (Vizio Internet Apps). I know they are updating their apps every here and there but still haven't seen a change on the VUDU app. Since I set up the TV the Vudu has not worked saying, "A record for this hardwareld already exists, unprovision first"
    That is not a typo on my behalf, that is letter for letter what it says. I cannot figure it out! Please somebody help!!! I wanna check out the HDX!!!

    Re: Vizio VIA Vudu App

    Hi Forrest_Rose,

    Below that message should be further information- specifically the Hardware ID. Could you please sent that to me in a PM? Be sure to write it down exactly though. A typo could bring up someone else' TV. Thank you.


      Re: Vizio VIA Vudu App

      I have the same message, my hardware ID is:



        Re: Vizio VIA Vudu App

        I have a different issue.

        I've tried watching movies on my Vizio tv with VIA and the HDX and HD movies are constantly interrupted. I don't have this issue when I switch to SD but I don't understand why I'm having the issue at all. I tested the speed of my internet connection and the download speed is 14 Mbps and the upload speed is 2.9 Mbps. The download speed is fast enough where I shouldn't have any issues with HDX or HD. (I think the upload speed is irrelevant here.)

        Why am I having issues? I really want this to work but I'm leaning toward Amazon VOD as I don't have any buffering issues when I use it.


          Vizio VIA Vudu App - "unprovision first"

          I recently bought a Vizio SV472XVT with VIA (Vizio Internet Apps). The app worked fine for two days after a successful registration, then this error message:

          "A record for this hardware already exists, unprovision first"

          Hardware ID: VZ01BC8100199D086DF7
          Device ID: 0
          Software Version: 3.0.0-51531-VZ01BC81-1.0

          Thank you for help.