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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Vizio VIA Vudu App

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    Vizio VIA Vudu App

    Hello,

    I recently bought a Vizio SV422XVT with their VIA (Vizio Internet Apps). I know they are updating their apps every here and there but still haven't seen a change on the VUDU app. Since I set up the TV the Vudu has not worked saying, "A record for this hardwareld already exists, unprovision first"
    That is not a typo on my behalf, that is letter for letter what it says. I cannot figure it out! Please somebody help!!! I wanna check out the HDX!!!

    #2
    Re: Vizio VIA Vudu App

    Hi Forrest_Rose,

    Below that message should be further information- specifically the Hardware ID. Could you please sent that to me in a PM? Be sure to write it down exactly though. A typo could bring up someone else' TV. Thank you.

    Comment


      #3
      Re: Vizio VIA Vudu App

      I have the same message, my hardware ID is:

      VZ01BC8100199D03B81C

      Comment


        #4
        Re: Vizio VIA Vudu App

        I have a different issue.

        I've tried watching movies on my Vizio tv with VIA and the HDX and HD movies are constantly interrupted. I don't have this issue when I switch to SD but I don't understand why I'm having the issue at all. I tested the speed of my internet connection and the download speed is 14 Mbps and the upload speed is 2.9 Mbps. The download speed is fast enough where I shouldn't have any issues with HDX or HD. (I think the upload speed is irrelevant here.)

        Why am I having issues? I really want this to work but I'm leaning toward Amazon VOD as I don't have any buffering issues when I use it.

        Comment


          #5
          Vizio VIA Vudu App - "unprovision first"

          I recently bought a Vizio SV472XVT with VIA (Vizio Internet Apps). The app worked fine for two days after a successful registration, then this error message:

          "A record for this hardware already exists, unprovision first"

          Hardware ID: VZ01BC8100199D086DF7
          Device ID: 0
          Software Version: 3.0.0-51531-VZ01BC81-1.0

          Thank you for help.

          Comment

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