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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Is your remote control giving you problems?

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    #1

    Is your remote control giving you problems?

    Is your remote control giving you problems and you can't get them fixed? You've tried adjusting the sensitivity, changing the channel, re-pairing and fresh batteries yet still nothing helps?
    18
    Yes - I can't fix them
    11.11%
    2
    No - It's working great
    66.67%
    12
    I was having problems but was able to fix them
    22.22%
    4
    Not sure - what's a remote?
    0.00%
    0

    The poll is expired.

    Tags: None
    #2
    Re: Is your remote control giving you problems?

    Can you explain what the sensitivity setting is supposed to do. If you push a button and release it (not trying to be super quick), and it doesn't register, would the sensitivity setting help that? If so, why would you ever want it to be anything less than maximum sensitivity. I really don't know anyone who would want it to not register a valid button push.

    Comment

      #3
      Re: Is your remote control giving you problems?

      Sensitivity is actually how sensitive the box is to RF commands...too high, and RF noise may cause random commands to be sent, too low, and you'll have to scroll or press 2 or 3 times or move around to get any response. Please note that one easy diagnostic for buttons is to note whether the red light flashes when you press it. If not, then the button is not registering a button press, and you may want to contact Customer Care. If it is coming on every time, you may want to up your sensitivity, or if it's already pretty high, you may have a lot of RF interference that is confusing the box and you may want to try changing the frequency and repairing the remote.

      Comment

        #4
        Re: Is your remote control giving you problems?

        Originally posted by MaxH View Post
        Sensitivity is actually how sensitive the box is to RF commands...too high, and RF noise may cause random commands to be sent, too low, and you'll have to scroll or press 2 or 3 times or move around to get any response. Please note that one easy diagnostic for buttons is to note whether the red light flashes when you press it. If not, then the button is not registering a button press, and you may want to contact Customer Care. If it is coming on every time, you may want to up your sensitivity, or if it's already pretty high, you may have a lot of RF interference that is confusing the box and you may want to try changing the frequency and repairing the remote.
        Thanks. I'll give that a try. If it works some of the time though, repairing wouldn't help, right? I can't change the dip switches because they are all in use.

        Comment

          #5
          Re: Is your remote control giving you problems?

          Originally posted by redwein View Post
          Thanks. I'll give that a try. If it works some of the time though, repairing wouldn't help, right? I can't change the dip switches because they are all in use.
          Correct, repairing is not helpful if it is already responding.

          Comment

            #6
            Re: Is your remote control giving you problems?

            Originally posted by Nded View Post
            Correct, repairing is not helpful if it is already responding.
            Well, I was thinking one frequency might be noisier than another, but I have no empirical evidence that that might be true. It can't hurt to try if you're stuck.

            Comment

              #7
              Re: Is your remote control giving you problems?

              I can't do that since I have 4 boxes in my house and their are only 4 frequencies.

              Comment

                #8
                Re: Is your remote control giving you problems?

                I certainly hope that whoever just voted "Yes" has contacted Vudu Customer Service for support.

                Comment

                  #9
                  Re: Is your remote control giving you problems?

                  I went to activate my Bourne HD movies today. For one of my Vudus, the remote was not responding at all, even after I rebooted the box. I then repaired it (using the same channel) and it seems fine now. Should that ever happen?

                  Comment

                    #10
                    Re: Is your remote control giving you problems?

                    Originally posted by redwein View Post
                    I went to activate my Bourne HD movies today. For one of my Vudus, the remote was not responding at all, even after I rebooted the box. I then repaired it (using the same channel) and it seems fine now. Should that ever happen?
                    Could you please tell us your system ID (typically looks like 0x12ab or some such numbeer)? The Vudu engineers can pull up your log to see what may have caused that. You can post it here (no security risk), or send it to me as a PM.

                    Comment

                      #11
                      Re: Is your remote control giving you problems?

                      It's 0x2924. Thanks.

                      Comment

                        #12
                        Re: Is your remote control giving you problems?

                        I've alerted the engineers to your problem. With this technically being a long holiday they may not get to pull your logs until Monday. Your Vudu's keep 10 logs, so as long as you don't have to reboot the box 10 times between now and then, they should be able to see what happened.

                        BTW, can you recall the approximate time you did the repairing on this box (include timezone please)?

                        Comment

                          #13
                          Re: Is your remote control giving you problems?

                          It was sometime between 8:00 and 9:00 AM PST.

                          Comment

                            #14
                            Re: Is your remote control giving you problems?

                            Originally posted by redwein View Post
                            I went to activate my Bourne HD movies today. For one of my Vudus, the remote was not responding at all, even after I rebooted the box. I then repaired it (using the same channel) and it seems fine now. Should that ever happen?
                            We have 1 bug that the remote could have problem of lost pairing. We couldn't reproduce it up to now. I just collected your log so we can inspect it for the cause.

                            Thanks,
                            LLN

                            Comment

                              #15
                              Re: Is your remote control giving you problems?

                              The last logs that I could find were from the 22nd. They show that your box was in the default mode (not paired to any remote address at the default frequency switch setting).

                              Did you ever switched the frequency on that particular vudu box? If you did, then your valuies got reset. This normally only happens during Guided Setup.

                              Hope your latest logs will show up soon.


                              Volker

                              Comment

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