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Vudu Forum Guidelines

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How long do I have to use my account balance?

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    How long do I have to use my account balance?

    I'm a new Vudu user. I saw the Christmas special for 99.00 plus 50.00 movie credit offer and by the time I went to make my purchase the price changed to a new offer which was 149.00 for the box. I ended up waiting about a week and behold the 99.00 special is back with no movie credit purchase needed. This special did it for me. I paid for it on 1/4/09. How long before they send you an email with a tracking number? So excited to get it. My main question is I created my account with a 20.00 opening balance. I've been reading this forum and some people report you have to use your "movie credits" within 4 months. Are "movie credits" the same as your account balance? So is Vudu forcing me to spend 20.00 every four months? Now I know I will rent more than 20.00 every 4 months, but lets say I don't use it for some reason will Vudu clear out my remaining balance after 4 months?

    My setup
    110" Elite screen
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    Mirage Omnisats
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    Rixlabs HDMI cables from 28AWG up to 22AWG

    #2
    Re: How long do I have to use my account balance?

    No, the expiration would be for the promotional movie credits only. You can let your $20 sit there as long as you want. That's the main beauty of not having the subscription model where you have to pay, even if you don't watch anything. With Vudu, you only pay for what you use. If you go months without watching anything, you pay nothing for those months.

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      #3
      Re: How long do I have to use my account balance?

      Originally posted by redwein View Post
      No, the expiration would be for the promotional movie credits only. You can let your $20 sit there as long as you want. That's the main beauty of not having the subscription model where you have to pay, even if you don't watch anything. With Vudu, you only pay for what you use. If you go months without watching anything, you pay nothing for those months.
      Thanks I appreciate the reply. Still no tracking number, or shipping email. I bet with all these promos they are backed up in shipping these out. Cant wait.

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        #4
        Re: How long do I have to use my account balance?

        Originally posted by LoTuS View Post
        Thanks I appreciate the reply. Still no tracking number, or shipping email. I bet with all these promos they are backed up in shipping these out. Cant wait.
        I ordered one sunday night. got a tracking number tuesday night. Fedex is apparently taking their sweet time - 7 days from AZ to boston.

        bald

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          #5
          Re: How long do I have to use my account balance?

          The only movie credits that expired were the ones from BestBuy. If you purchase a box from Vudu and get movie credits, those are likely good indefinitely. Money that YOU put down is there for good also. In fact, the credits are shown in your account as a different item then your account balance charges.

          The boxes will ship a couple days after ordering. You ordered on a Sunday so I'd expect you should get an e-mail perhaps today. If not, you may want to contact support and check on it. Boxes ship Fed-Ex ground unless you request otherwise. Fed-EX is pretty standard about how long their ground shipments take. Generally across the country it's 5 business days which ends up being about a week.

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