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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Feedback about New Vudu Interface

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    #91
    Re: Feedback about New Vudu Interface

    Okay. I'm glad you backed off adding options "for every single person who uses it" as you stated earlier and are simplifying your demands to only the features you want implemented. There's nothing wrong with requesting options. You even have the attention of an engineer. He noted your request, remember? What bugs me is your earlier post that you will complain about it until it's fixed, may have to spend months complaining, etc. Yippee. I'm really looking forward to that. If your feature request is a popular request, it will come out. You can't determine for Vudu what all of their customers, or even what the majority of their customers want, as you've posted before. There seem to be a great number of forum members who feel a sense of entitlement when it comes to the the Vudu service. There are times when I check the forums that that seems to be the majority of the posts. "Vudu needs to do this because everyone wants it," "If Vudu does this, they'll make lots of money," "Doing my suggestion would benefit Vudu," "If Vudu doesn't do this, their days are numbered," "Other services have this feature, Vudu needs to, too," etc. I stopped following the forums for a while because of all the whining. I came back recently when I discovered a bug in the latest (at the time) iPhone app. While I was waiting for a fix, people were posting about the Vudu Spark, in which I had a great deal of interest. I continued to follow the forums. People complained in that thread, too. "The remote looks like a cartoon," "The Spark needs to do more than just Vudu." The Spark is free after movie credits! Don't look a gift horse in the mouth! I bought 2 of them, and they do exactly what I want.

    Comment

      #92
      Re: Feedback about New Vudu Interface

      To take this thread in a more constructive direction, I think the main issue here is, at its core, letting the perfect be the enemy of the possible. We all know that Vudu must have a long list of features and tweaks that many of us would like to see, and I think we can all admit that Vudu has been updating its interface and content fairly consistently, even if they don't always update the things in particular that each one of us wants most.

      I've heard people argue here that they shouldn't offer movies for rent if you can't purchase them, or in SD if they're not available in HD or HDX. I happen to kind of agree with that last one personally, but I would still rather have them offer something, even if it's not what I want, rather than disappoint people for whom SD or rentals are exactly what they want. So if they held these particular features back until they satisfied everyone on this thread, who knows how long it would take, and until those additional updates were implemented it would deprive some people of features they like and use.

      Now, I realize that this is a poor example, because at least one of the features in question in this thread more actively intrudes on the content-watching experience of those who don't like it, but I think the overall concept of releasing features or content as soon as something is ready for the public is still a valid one, and I am glad that Vudu seems to follow that model, even when I don't like the results myself.

      Comment

        #93
        Re: Feedback about New Vudu Interface

        I'm all for disabling options that interrupt content. I don't do TV shows, but what's happening with them would really annoy me if I did. I'd also like an option to play from the beginning, or resume playback. I can deal with it now, though. Just a little more difficult is all. I wish people would understand that Vudu has licensing issues to deal with. If a studio will only allow purchase or rent, but not both, Vudu has to accept that. Why wouldn't Vudu want to be as versatile as possible? And studio's arrangements with Vudu's competitors have nothing to do with the studio's arrangements with Vudu.

        Comment

          #94
          Re: Feedback about New Vudu Interface

          Originally posted by Jake View Post
          Your comments have been clearly noted already (in this very thread less than 2 weeks ago), agreed it's a good idea, and likely to be added.

          https://forum.vudu.com/showthread.ph...38#post1275238

          Further insults are not productive and may eventually get you banned from the forums.

          And this particular feature is one of the most popular in the new UI. Your objections are a TINY minority, but it's still something we want to accommodate. Aka please chill
          The only thing I would like to see is 3D added to the "Genre" list makes it easy for me and the kids

          Comment

            #95
            Re: Feedback about New Vudu Interface

            I don't know if its been said here but the code screen for parental codes needs a redo ASAP. The numbers are huge and can easily be seen and remembered by anyone looking which thoroughly defeats the purpose of this feature.

            This needs immediate attention and a more secure less conspicuous entry method.

            Comment

              #96
              Re: Feedback about New Vudu Interface

              My biggest issue with the redesign is that I can no longer sort to see if new episodes of my subscribed shows have been released. I only watch television through my vudu and subscribe to all of my favorite shows. Removing this option has been a HUGE headache for me, I have to check each show to see if there was a new episode or if the episode that aired was a repeat. I really hope this gets fixed, it really messed up my use of Vudu.

              Comment

                #97
                Re: Feedback about New Vudu Interface

                Please add the following functionality:

                Thanks
                • A button on the move page to restart the movie.
                • A button on the watch list page to clear the watch list queue.
                • Custom sort my movies and TV shows so, I can band all the sequels and series episodes together regardless of name.

                Comment

                  #98
                  Re: Feedback about New Vudu Interface

                  I wouldn't hold your breath waiting for those features, I am also waiting for a "Restart" option for partially watched videos, a way to clear the watchlist, and the ability to turn off the wretched auto play. Vudu is obviously in no hurry to implement any of these things no matter how many times they are suggested. First I was told the holiday season was slowing things down and not to expect any changes until after the new year. Well we are halfway through January and still nothing has improved, who knows when or if these things will happen.

                  Comment

                    #99
                    Re: Feedback about New Vudu Interface

                    Would like to be able to clear the watch list.

                    Thanks!

                    Comment

                      #100
                      Re: Feedback about New Vudu Interface

                      Also - are chapter markers arbitrary? Many place you into the middle of a scene, these don't seem to be the chapter markers that would have been included on a DVD or Blu-ray.

                      Comment

                        #101
                        Re: Feedback about New Vudu Interface

                        Originally posted by Naylia View Post
                        Also - are chapter markers arbitrary? Many place you into the middle of a scene, these don't seem to be the chapter markers that would have been included on a DVD or Blu-ray.
                        They are just divided evenly through the movie/show as a way to skip more easily, not related to any DVD/BD release.

                        Comment

                          #102
                          Re: Feedback about New Vudu Interface

                          Originally posted by Jake View Post
                          They are just divided evenly through the movie/show as a way to skip more easily, not related to any DVD/BD release.
                          I guess my feedback then would be that it would be nice to see Chapters tied to scenes in the movie the way they normally are. This would let you skip to the beginning of a particular scene rather than skip kind of close to the scene and then spending a bunch of time fast forwarding/rewinding trying to queue it up.

                          Comment

                            #103
                            Re: Feedback about New Vudu Interface

                            Originally posted by Emissary35 View Post
                            the ability to turn off the wretched auto play
                            Hopefully that will be coming soon!

                            I can deal with it for the most part except...

                            With some tv shows I have found the countdown timer covers actual show content

                            I guess the idea was that the timer would only be covering credits that a lot of people do not care about, but unfortunately that isn't always the case.

                            I kind of wish we had a skin toggle option that would let us revert to the old style vudu app with no watchlist and no autoplay, but then I wouldn't have anything to come on here and post about

                            Thanks again to all the engineers for taking our comments into consideration.

                            Comment

                              #104
                              Re: Feedback about New Vudu Interface

                              Originally posted by Naylia View Post
                              I guess my feedback then would be that it would be nice to see Chapters tied to scenes in the movie the way they normally are. This would let you skip to the beginning of a particular scene rather than skip kind of close to the scene and then spending a bunch of time fast forwarding/rewinding trying to queue it up.
                              Who's going to watch all those movies and set the markers? I'm sure if there was an easy way to get the chapters from the physical media, they'd do it. But it's video on demand, it's not physical media.

                              Comment

                                #105
                                Re: Feedback about New Vudu Interface

                                Originally posted by jeffpn View Post
                                Who's going to watch all those movies and set the markers? I'm sure if there was an easy way to get the chapters from the physical media, they'd do it. But it's video on demand, it's not physical media.
                                Nobody needs to watch the movies to get the chapters. Chapterdb.org has lists of movies and their chapters and there is a program ChapterGrabber that will extract chapter times from DVDs and Blurays.

                                Comment

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