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Vudu Forum Guidelines

Vudu Forum Guidelines

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Land Before Time UV HDX?

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    #16
    Re: Land Before Time UV HDX?

    My instawatch copy is still in SD, i don't want to open the blu ray and redeem the code until i hear that someone had successfully redeemed in HDX. Can anyone confirm this, or does vudu plan to upgrade earlier instawatch copies?

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      #17
      Re: Land Before Time UV HDX?

      Originally posted by kevinw View Post
      My instawatch copy is still in SD, i don't want to open the blu ray and redeem the code until i hear that someone had successfully redeemed in HDX. Can anyone confirm this, or does vudu plan to upgrade earlier instawatch copies?

      I redeemed my code in Flixster since they put the HD access rights in my UV locker when the digital code says DHD, even if they don't have the movie in HD or at all. Anyway, it ported over in HDX on Friday for me. So, the IW now should give HDX since the Vudu system has the file to add. You can try re-scanning the QR on the receipt to see if it gives the HDX now, but it may not. It looks like you will need to contact Vudu CS to have them upgrade it for you, because they won't upgrade the file. Don't waste a code if you don't need to.

      I would advise if you do contact Vudu CS is to already have pics of the BD case and disc along with the pic of the receipt clearly showing the TC# and purchase date uploaded/attached to your initial message. You should also type the TC# and purchase in your message also. Also include in the message that you want this issue escalated to the correct department that is allowed/able to upgrade your SD copy to an HDX copy. This should help get past the operator-like stage of the Vudu CS, and the initial CS you get isn't allowed to upgrade the movies. It would be so much easier if they had a dropped down box to specify the type of issue one has so it sends the message to the correct department to start with like other places do.

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