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FANDANGONOW GIFT CARDS - being rejected by VUDU randomly.

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  • EvanStamps
    replied
    Just bought (2) $25 FandangoNOW gift cards at supermarket & both are being rejected on Vudu.com saying they are invalid. So how are people getting this resolved? Email customer service?

    Leave a comment:


  • lujan
    replied
    Every FN gift card I have tried on Vudu has worked so far. It's the Fandango ones that don't work. I have two left that I haven't tried because the Vudu site will only allow up to 3 at a time.

    639 UHD
    793 HDX
    5 SD

    Leave a comment:


  • rednexsrus
    replied
    Hate you guys are having this trouble getting VUDU to accept your FandangoNOW gift cards, it is frustrating. I had the same problems as described here in this forum. Now the cards do have to be FandangoNOW. I had 2 that they said were invalid BUT we’re good on the Fandango website. Long story short I kept sending emails, worrying VUDO customer service, even sent .jpg images of my cards for them to verify them. Finally they relented and sent me a new digital card in the amount of the 2 problem cards, which worked just fine and was added to my account. Yippee, happy me.
    give it a try maybe it will work for you

    Leave a comment:


  • loudestdog
    replied
    3 days I emailed them without a response, I'll wait a few more until I contact the BBB. In this case they are required to accept them they bought the company name and even advertised they do accept them under website faq, sad company with sad customer service if they're not fixing or responding to this they going to learn the hard way with complaints to the government. But never again will I buy even a vudu card now they've lost my business, and I have close to a thousand movies on various services, rule number one in business you don't screw over customers that are keeping you in business.

    Leave a comment:


  • fven01
    replied
    Originally posted by loudestdog View Post
    I just bought a Fandangonow card an hour ago, it doesn't work on Vudu. Anyone get it to work or their card replaced how?
    nop, fandangonow cards dont work on vudu regardless what they say, and the customers service wont even respond to email about this issue.. The only solution I found is to buy movies on fandango that are available Movies Anywhere so they port to Vudu but at this point its better to just watch them on Movies Anywhere because it has the best quality of all the streaming services.

    Leave a comment:


  • loudestdog
    replied
    I just bought a Fandangonow card an hour ago, it doesn't work on Vudu. Anyone get it to work or their card replaced how?

    Leave a comment:


  • HarryPotter
    replied
    Have a FandangoNow gift card as well (Not a Fandango GC) and it is invalid at Vudu.

    Leave a comment:


  • N0nsense
    replied
    FelipeF Do we have any updates on this? It’s been nearly two months with no word from VUDU. I have FandangoNow (not Fandango) gift cards that show as valid on FandangoNow, but invalid on VUDU. Please advise.

    Leave a comment:


  • event121
    replied
    It is 630pm EDT on July 6th, 2021 and my two FandangoNow gift cards will not add to my Vudu account. This issue is not fixed.

    Leave a comment:


  • Gaastra
    replied
    They did it! (by the way that's not me holding it if you are wondering)

    This was at wal-mart today!


    Leave a comment:


  • fven01
    replied
    same here, bought a fandangonow card because im not in the US and VUDU won't accept it...
    the craziest part is I have a 25$ credit on my vudu account that i can't even use since they started blocking non-USA paypal account...
    sent them 2 emails, no response at all.... really? what kind of customers service is that VUDU????

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    Leave a comment:


  • N0nsense
    replied
    Still no resolution or response from VUDU? I have a FandangoNow digital gift card that won’t redeem in VUDU but is valid on FandangoNow.com. And what’s the purpose of having to input a ZIP code when redeeming? The gift cards do not have a ZIP Code. If the digital gift card was a gift, it’s anybody’s guess what the ZIP code used to purchase the gift card was. I’m inclined to think it has something to do with this ZIP Code mismatch, since it’s not your billing ZIP Code. Again, why even require a ZIP Code? Makes no sense, and the fact that a FandangoNow digital gift card won’t even work on VUDU is incredibly frustrating.

    Leave a comment:


  • karakala
    replied
    I have a bunch of fandango and fandangonow gift cards and tried all of them. Only one was accepted and it was a fandango gift card. I hope it’s resolved soon.

    Leave a comment:


  • thewallb54
    replied
    I received a FandangoNow gift card and when I tried adding it Vudu, I get an error about card being invalid. I check the gc at FandangoNow and it is valid. It is NOT a Fandango gift card, but a FandangoNow gift card. I am not sure what the issue is or why a zip code is require to add a gift card. FandangoNow CS said to contact Vudu to fix the issue.

    Leave a comment:


  • ScottO
    replied
    Fandango on Twitter sent me a DM with a 888 number for Vudu and said please give them a Call. I wonder if they are going to fix it on a card by card basis now?

    Leave a comment:

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