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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Aladdin - Vudu Extras empty when using Roku

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    Aladdin - Vudu Extras empty when using Roku

    I noticed yesterday in the Roku Vudu app that the animated Disney movie Aladdin has a tab for Vudu Extras but the contents are empty. When you go to it on a PC, there is content there.

    Can you please correct this?
    Last edited by stryperrocks67; 08-31-2016, 09:32 AM. Reason: Clarified that it was the Roku app

    #2
    Re: Aladdin - Vudu Extras empty when using Roku

    Still not fixed.

    I called and reported, the guy checked while I was on hold and confirmed that it was missing and that it was supposed to be there. Said he would elevate it.

    Any idea of when?

    Comment


      #3
      Re: Aladdin - Vudu Extras empty when using Roku

      I notified the Content team and they are working on a fix. If I get any more information, I will pass it along.

      Comment


        #4
        Re: Aladdin - Vudu Extras empty when using Roku

        Originally posted by DonnyP View Post
        I notified the Content team and they are working on a fix. If I get any more information, I will pass it along.
        Awesome...thank you very much

        Comment


          #5
          Re: Aladdin - Vudu Extras empty when using Roku

          We're aware this issue is also occurring for recent Beauty and The Beast release. Still looking into a fix.

          Comment


            #6
            Re: Aladdin - Vudu Extras empty when using Roku

            Originally posted by JoeyK View Post
            We're aware this issue is also occurring for recent Beauty and The Beast release. Still looking into a fix.
            Thank you for the update.

            Comment


              #7
              Re: Aladdin - Vudu Extras empty when using Roku

              I've noticed it myself with Beauty and the Beast. So far it affects all Vudu platforms I've tested that use the big-screen app (HTML5?), including my Vizio TV (VIA), Sony TV (Android TV), and LG Blu-ray player (webOS) in addition to my Roku 3. I haven't reinstalled my PS3 yet (I just moved), but it uses the same app so I suspect it's also affected.

              Edit: After going thru my entire Vudu library (over 700 titles, just under 100 of them DMA) I believe the issue is limited to Aladdin & Beauty and the Beast, at least among Disney titles. (As it hasn't been reported among non-Disney titles, I didn't test them.) The following Disney titles all showed Vudu Extras on my LG Blu-ray player, so I can confirm they are NOT affected:

              101 Dalmatians (1961)
              Ant-Man
              Marvel's The Avengers
              Avengers: Age of Ultron
              Big Hero 6
              Brave
              Captain America: The Winter Soldier
              Guardians of the Galaxy
              Into the Woods
              Iron Man 3
              The Jungle Book (2016)
              Maleficent
              Muppets Most Wanted
              Oz the Great and Powerful
              The Pirate Fairy
              Planes
              Planes: Fire & Rescue
              Saving Mr. Banks
              Snow White and the Seven Dwarfs
              Star Wars: The Force Awakens
              Thor: The Dark World
              Toy Story That Time Forgot
              Zootopia
              Last edited by RBBrittain; 09-10-2016, 09:41 AM. Reason: Expand

              Comment


                #8
                Re: Aladdin - Vudu Extras empty when using Roku

                Hello,

                The VUDU extra fix has been deployed. Please give it a try.

                Thanks,
                Tam

                Comment


                  #9
                  Re: Aladdin - Vudu Extras empty when using Roku

                  Originally posted by TamM View Post
                  Hello,

                  The VUDU extra fix has been deployed. Please give it a try.

                  Thanks,
                  Tam
                  Thanks for the update, I will give it a whirl when I get home tonight

                  Comment


                    #10
                    Re: Aladdin - Vudu Extras empty when using Roku

                    Originally posted by stryperrocks67 View Post
                    Thanks for the update, I will give it a whirl when I get home tonight

                    My internet was out last night, I will check tonight

                    Comment


                      #11
                      Re: Aladdin - Vudu Extras empty when using Roku

                      YES!!!!

                      It is fixed...THANK YOU

                      Comment

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