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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Playback Error on certain movies after new update?

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    #1

    Playback Error on certain movies after new update?

    So, after Vudu decided for whatever reason to update the app to basically the web browser version, I cannot watch certain movies and I'll get a playback error that says this: "Playback error streaming in this browser is not available at this time. Please choose an alternate browser, such as Chrome or Firefox to continue viewing." I'm using the Microsoft Store App (Not Web Browser). I tried to contact Vudu Support and that was nearly a week ago with no response back. Does anyone else have this issue or is there a fix? Will Vudu fix this?

    Any help would be greatly appreciated! - Vincent
    Tags: app, error, playback error, support, update, vudu
    #2
    Call the phone number and put it on speakerphone.

    Comment

      #3
      I got the same error for a rented movie and was not able to watch it during it's time allotment. Tried to get a simple refund or credit back and was told no refunds. They do not seem to be doing very well with customer service lately. Shame too cause I've been using them for years and building up a digital collection that is currently not playable on my TV.

      Comment

        #4
        I also same problem. Any working idea?

        Comment

          #5
          Originally posted by jeremymc7 View Post
          Call the phone number and put it on speakerphone.
          Yeah, that's what I'm gonna have to try and do..

          Comment

            #6
            Originally posted by aburntturkey View Post
            I got the same error for a rented movie and was not able to watch it during it's time allotment. Tried to get a simple refund or credit back and was told no refunds. They do not seem to be doing very well with customer service lately. Shame too cause I've been using them for years and building up a digital collection that is currently not playable on my TV.
            Well, I'm gonna try to call them and see if I can get any help or anything to fix the problem. I know exactly where you're coming from, you build up a collection of movies just to be unable to watch them? It sucks, and it sucks bad. Before I started using Vudu, I had already and still do have a massive collection of VHS and DVD's, but once you watch some of your favorite movies in HDX, it's a definite game changer. That's the good thing about owning physical movies/shows is you'll never have technical difficulties like this, but at same time there is a downside to that too lol

            Comment

              #7
              If only they had movie services like we have music services. Oh well.

              Comment

                #8
                So, I talked to someone through Vudu on the phone, and we figured out the problem. I guess since the new update you can't watch certain movies/shows in HDX on the Vudu App from the Microsoft Store. In order to watch them in HDX you have to watch them through Chrome or Firefox Web Browsers. You can watch the movies that give those errors in SD quality through the Vudu app after you change the playback quality to SD from HDX but not in HDX anymore...

                So, all in all, instead of being able to watch everything in just the app... if you want to watch certain movies/shows in HDX you gotta watch them in a web browser. In my opinion, the HDX through the web browser is not near as good as through the actual app... just by a quick comparison from the Web Browser - Vudu App in a movie that I can watch HDX on both. I really hope they change the app back, or fix it so you can watch all your movies and shows in HDX on just the app... so I guess the problem is somewhat fixed then? Still sucks that they thought the app needed to be changed.. when it was great before.

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                  #9
                  Forum is littered with loads of similar posts. Studios are making lots of changes and various software and / or hardware is being capped at various resolutions. Streaming boxes like Roku Ultra and Apple TV has thus far mostly been unaffected. People often throw out that Netflix, Prime Video works at the higher resolution, maybe even on the same title. There are various answers. But I also remember Netflix said they were no longer going to support certain old legacy hardware at all anymore; but Vudu still was. So the argument was flipped back then. It’s always one thing or another.

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