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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Missing purchased movies

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    #1

    Missing purchased movies

    My John Wick2 and 3 are missing from my list. Both have disappeared from my list of movies that I have purchased. Where have they gone?
    Tags: None
    #2
    Have you verified on multiple systems. Or is it missing from your Roku but maybe it’s there on the website.

    You need to be more specifics as to what your using and seeing the issue and if you’ve tried to narrow down the problem.

    Comment

      #3
      FYI all my Wick UHD movies are still showing and playing so it’s not something that was pulled.

      Comment

        #4
        Hopefully you didn't obtain these by InstaWatch a few years ago. I know they took one of my John Wick movies away then.

        Comment

          #5
          I just wasted 2 hours on chat and submitting tickets to Support for missing movie. Vudu has a problem, I purchased on Vudu Happy Potter (the complete collection) twice. Once in HDX and then in UHD. I have all the Volumes except Volume 2. It shows that I need to purchase if I want to watch. So I guess I bought the incomplete collection. Support/Customer Service can not correct even this condition. So to all the Senior Members who are providing explanations as to why this is occurring, look how many members are complaining and then explain the half collection to me.

          Comment

            #6
            Originally posted by LeadArcher001 View Post
            I just wasted 2 hours on chat and submitting tickets to Support for missing movie. Vudu has a problem, I purchased on Vudu Happy Potter (the complete collection) twice. Once in HDX and then in UHD. I have all the Volumes except Volume 2. It shows that I need to purchase if I want to watch. So I guess I bought the incomplete collection. Support/Customer Service can not correct even this condition. So to all the Senior Members who are providing explanations as to why this is occurring, look how many members are complaining and then explain the half collection to me.
            Did you connect your Vudu account to Movies Anywhere? If so, do all the movies from Harry Potter appear there in you library?

            Comment

              #7
              Good point. I should disconnect my MA account from
              Vudu and then reconnect.

              Seems like there are often disconnects or missing movies that reappear when you do disconnect and then reconnect.

              Comment

                #8
                Originally posted by LeadArcher001 View Post
                I just wasted 2 hours on chat and submitting tickets to Support for missing movie. Vudu has a problem, I purchased on Vudu Happy Potter (the complete collection) twice. Once in HDX and then in UHD. I have all the Volumes except Volume 2. It shows that I need to purchase if I want to watch. So I guess I bought the incomplete collection. Support/Customer Service can not correct even this condition. So to all the Senior Members who are providing explanations as to why this is occurring, look how many members are complaining and then explain the half collection to me.
                If I recall correctly back when the 4k code was somewhat new it was a bit wonky when it was redeemed. The issue may have been when redeemed on Vudu specifically. I think instead of giving the second movie in uhd it gave the second movie Extended version in hdx. This was back in the ultraviolet days.

                And again if I recall correctly I had to contact Warner brothers and they were able to fix it in the uv system.

                You can try to contact Warner Brothers but since uv is gone for so long not sure what they will be able to do.

                Comment

                  #9
                  Originally posted by raidernick
                  Apparently, a person by the name of Felipe F, who is the forum moderator deleted my post! so apparently if you say anything negative about fandango at home, they will delete your post! The customer service on VUDU now called fandango at home was 100% better when Walmart owned it. Ever since NBC Universal and Warner Brothers discovery took over the customer service is nonexisting
                  Actually FelipeF is the employee who works the most in the forum. And most often provides support to us here. Considering I've seen your same posting in multiple threads, it's possible that FelipeF deleted some of your posts as a duplicate because it is about the same issue.

                  Comment

                    #10
                    Originally posted by B2Net View Post

                    Actually FelipeF is the employee who works the most in the forum. And most often provides support to us here. Considering I've seen your same posting in multiple threads, it's possible that FelipeF deleted some of your posts as a duplicate because it is about the same issue.
                    I have seen many posts that were highly critical of this company’s customer service get deleted, and I recently had a thread closed by a moderator even though the issue still hasn’t been resolved (Aliens SE not playing in the FAH app on Apple TV devices).

                    Comment

                      #11
                      Originally posted by Toddwrtr View Post

                      I have seen many posts that were highly critical of this company’s customer service get deleted, and I recently had a thread closed by a moderator even though the issue still hasn’t been resolved (Aliens SE not playing in the FAH app on Apple TV devices).
                      Totally understand your point.

                      My reply was not to defend the forum or to state there wasn't merit to the comments.

                      In this case I only wanted to point out that FelipeF has been helpful. And that there had been multiple posts in multiple threads about the same issue.

                      Comment

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