Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Chromecast Ultra with 4k / HDR / Dolby Vision support !!

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 9
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 3 4 5 6 7 8 9 template Next
    #76
    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

    Shame this is STILL an issue. What I think is stupid, though, is why the VUDU app on Android TV (at least through Sony Android TVs; Sony A1E) is limited to a maximum of HDX despite owning a few titles in UHD. That is definitely on VUDU for not updating their app on this platform.

    No wonder 4K movies aren't adopting as fast-- Too many cooks in the kitchen and no one wants to work together.

    Comment

      #77
      Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

      Originally posted by ErzaScralet View Post
      Shame this is STILL an issue. What I think is stupid, though, is why the VUDU app on Android TV (at least through Sony Android TVs; Sony A1E) is limited to a maximum of HDX despite owning a few titles in UHD. That is definitely on VUDU for not updating their app on this platform.

      No wonder 4K movies aren't adopting as fast-- Too many cooks in the kitchen and no one wants to work together.
      Pathetic and even more so pathetic that my original reply was deleted. Instead of correcting the problem Vudu ignores it.

      Comment

        #78
        Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

        Originally posted by 4kcinema View Post
        Pathetic and even more so pathetic that my original reply was deleted. Instead of correcting the problem Vudu ignores it.
        I am not a mod and have no control of comments here, but your last one was unhelpful and somewhat rude, which is why I assume it was deleted.

        AFAIK there aren't many other similar companies that provide as much direct interaction with customers as Vudu. We often can't provide detailed information on unreleased features in public forums, but that doesn't mean they are ignored or not in development.

        Really, your enthusiasm is understood and appreciated! But remember, there are real people here who love what we do and want to provide as many features to customers as possible - so insults are not appreciated, and will make it far less likely you will get a response on this forum in the future...

        As to the specific issues/questions from this topic - please be patient! There are some great new updates and features coming very soon and we will talk about them as soon as we can.

        Thanks,
        -Jake

        Comment

          #79
          Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

          Originally posted by Jake View Post
          I am not a mod and have no control of comments here, but your last one was unhelpful and somewhat rude, which is why I assume it was deleted.

          AFAIK there aren't many other similar companies that provide as much direct interaction with customers as Vudu. We often can't provide detailed information on unreleased features in public forums, but that doesn't mean they are ignored or not in development.

          Really, your enthusiasm is understood and appreciated! But remember, there are real people here who love what we do and want to provide as many features to customers as possible - so insults are not appreciated, and will make it far less likely you will get a response on this forum in the future...

          As to the specific issues/questions from this topic - please be patient! There are some great new updates and features coming very soon and we will talk about them as soon as we can.

          Thanks,
          -Jake
          Hi Jake,
          I share your sentiments, but this particular issue is exceptionally frustrating to those of us who have paid good money for a service that we're unable to use in its current form. Please remember we used to be able to enjoy our UHD purchases, now we cannot watch them. Bare in mind the cost if a high end TV and suddenly we're in for a lot of money.

          I guess all any of us are asking for is a little more transparency. I for one appreciate communication, but on this particular issue I'm still in the dark.

          With regards to new features that's fantastic, but often with software development, things that used to work sometimes break, and it seems like there's no rush to fix them because effort is now being spent on new ideas.

          Comment

            #80
            Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

            Originally posted by Jake View Post
            I am not a mod and have no control of comments here, but your last one was unhelpful and somewhat rude, which is why I assume it was deleted.

            AFAIK there aren't many other similar companies that provide as much direct interaction with customers as Vudu. We often can't provide detailed information on unreleased features in public forums, but that doesn't mean they are ignored or not in development.

            Really, your enthusiasm is understood and appreciated! But remember, there are real people here who love what we do and want to provide as many features to customers as possible - so insults are not appreciated, and will make it far less likely you will get a response on this forum in the future...

            As to the specific issues/questions from this topic - please be patient! There are some great new updates and features coming very soon and we will talk about them as soon as we can.

            Thanks,
            -Jake
            I appreciate your reply, especially the last two sentences, which had they been written earlier in the thread, would have saved myself and others further frustration. I actually love most of the Vudu service, but it often feels comments written in the forum are a waste of time. So I do thank you for what you wrote and hope to see more of it in the future.

            Comment

              #81
              Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

              Originally posted by Oweng79 View Post
              Hi Jake,
              I share your sentiments, but this particular issue is exceptionally frustrating to those of us who have paid good money for a service that we're unable to use in its current form. Please remember we used to be able to enjoy our UHD purchases, now we cannot watch them. Bare in mind the cost if a high end TV and suddenly we're in for a lot of money.

              I guess all any of us are asking for is a little more transparency. I for one appreciate communication, but on this particular issue I'm still in the dark.
              If you are talking about the Chromecast issue, there isn't any change from my last comment: it's a CC firmware bug, Google is aware of it and hopefully will fix it in a future update. I posted detailed information about exactly what the problem is earlier on this topic. So, this is probably my last post on this topic until it's fixed, it as unfortunately there is nothing more for VUDU to do...

              Comment

                #82
                Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

                Question for you Jake: Why is it that the native VUDU app in LG OLEDs, and some streaming boxes like 4K Roku's can stream our UHD purchases, but my Sony A1E OLED Android TV only tops off at HDX? When will this be addressed and fixed, since that is VUDU's own app limitation. And what's odd is, I read people say the NVIDIA Shield can stream UHD, and that's Android TV, so why not port the same app over to Sony TVs or other Android TV boxes if that's the case?

                Comment

                  #83
                  Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

                  Originally posted by ErzaScralet View Post
                  Question for you Jake: Why is it that the native VUDU app in LG OLEDs, and some streaming boxes like 4K Roku's can stream our UHD purchases, but my Sony A1E OLED Android TV only tops off at HDX?
                  Both the current Shield app and Sony app are actually "native" (non Android TV) apps (same with Roku). NVidia implemented UHD on their platform, Sony did not.

                  so why not port the same app over to Sony TVs or other Android TV boxes if that's the case?
                  Hmm, that would be a good idea... as I said, please be patient

                  Comment

                    #84
                    Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

                    Having watched 2 UHD titles over the weekend via CC Ultra, I'm happy with my settings to view as a work around.

                    Guardians of the Galaxy Vol 2 looked great.
                    Fantastic Beasts has a rather questionable grade and look in places with excessive burnt-out bright spots (hence my initial apprehension, it's a shame I tried judging my settings using this movie).

                    I'm happy, and would suggest if you can adjust your TV, give it a try.

                    Comment

                      #85
                      Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

                      Originally posted by Oweng79 View Post
                      Having watched 2 UHD titles over the weekend via CC Ultra, I'm happy with my settings to view as a work around.

                      Guardians of the Galaxy Vol 2 looked great.
                      Fantastic Beasts has a rather questionable grade and look in places with excessive burnt-out bright spots (hence my initial apprehension, it's a shame I tried judging my settings using this movie).

                      I'm happy, and would suggest if you can adjust your TV, give it a try.
                      Note, Chromecast Preview firmware was just updated to 1.27:

                      https://support.google.com/chromecas.../7124014?hl=en

                      I believe at least some issues have been fixed in this release. If you would like to join the preview program & try it out (and give Google feedback about any problems still found!), instructions are in the above link...

                      Comment

                        #86
                        Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

                        Originally posted by Jake View Post
                        Note, Chromecast Preview firmware was just updated to 1.27:

                        https://support.google.com/chromecas.../7124014?hl=en

                        I believe at least some issues have been fixed in this release. If you would like to join the preview program & try it out (and give Google feedback about any problems still found!), instructions are in the above link...
                        Hi,
                        I've just tested the new CC ultra firmware with my TV set to auto, and exactly the same problems as before. Massively burnt out, excessive contrast, poor colors.

                        My manual settings are fine.
                        For me at least this update has made no difference.

                        Thanks for keeping us in the loop though, it really is appreciated.

                        Regards,

                        Owen

                        Comment

                          #87
                          Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

                          Thanks for testing Owen, sucks to hear this doesnt fix the problem.

                          Also sucks to read that Vudu has just tossed their hands up in the air and points fingers.

                          Oh well, at least I still have physical media, which, yes, is still better quality than streaming

                          Comment

                            #88
                            Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!

                            Originally posted by SinGA View Post
                            Thanks for testing Owen, sucks to hear this doesnt fix the problem.

                            Also sucks to read that Vudu has just tossed their hands up in the air and points fingers.

                            Oh well, at least I still have physical media, which, yes, is still better quality than streaming
                            Movies Anywhere provides a perfect fix, those movies available in Google Play cast to CC ultra without any issues, that said Guardians Of The Galaxy on shows up in HD, whilst others are UHD HDR, as purchased via Vudu.

                            So much for it being a CC Ultra issue. I'm using Play Movies without a problem.

                            Comment

                              #89
                              This thread is really disheartening. I tried to watch despicable me 3 UHD on my CCU from VUDU on my Samsung js9000 tv and it was completely unwatchable. The colors where horrible and the whites where overpowering.....I haven't experienced this issue with any other app. My Chromecast is running firmware 1.28

                              ​​​​​​The fact that this has been an issue for months is really sad. Makes Vudu 4k on the CCU unusable for me

                              Netflix and Youtube don't do this. My TV only switches over to hdr mode when those apps actually cast HDR content. The tv was showing it was in HDR mode when trying to stream a 4k non HDR title from vudu....but what i don't fully understand how it's a Chromecast ultra problem that only affects Vudu, and not a problem with the Vudu app itself....if Netflix and YouTube work properly, why can't the Vudu app be made to work properly without a firmware update? Not trying to sound rude, but as a consumer....to me it sounds like Vudu is just trying to pass the buck, when the issue is indeed an issue with the VUDU app.

                              This whole have patience is a bit ridiculous too. I shouldn't need patience for a device I paid money for to do what is advertised to do.

                              This really sucks....the whole reason I bought this Chromecast was for Vudu.....since Vudu won't update my 2015 Samsung to vudu 4k (it's the only app on my TV that doesn't support 4k).....thinking a Chromecast ultra would finally give me Vudu 4k support on that tv....but NOPE.

                              Comment

                                #90
                                Originally posted by Oweng79 View Post
                                Re: Chromecast Ultra with 4k / HDR / Dolby Vision support !!


                                Movies Anywhere provides a perfect fix, those movies available in Google Play cast to CC ultra without any issues, that said Guardians Of The Galaxy on shows up in HD, whilst others are UHD HDR, as purchased via Vudu.

                                So much for it being a CC Ultra issue. I'm using Play Movies without a problem.
                                I have buffering problems when playing UHD off Google Play.... not the case with any other app.... so not the fix, perfect or otherwise, for me.

                                Comment

                                Previous 1 3 4 5 6 7 8 9 template Next
                                Working...
                                X