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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Another Round Of HDX -> VUDU UHD Upgrades Needed To Address Current Round Of Issues

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    #1

    Another Round Of HDX -> VUDU UHD Upgrades Needed To Address Current Round Of Issues

    I finally got my e-mail for my HDX To VUDU UHD upgrades early morning of November 8th about the 5th or 6th day after they started doing this. After seeing what others were getting for upgrades and what I finally got it is obvious that the process is rather flawed and another round of upgrades should happen in the very near future to fix the shortcomings of this upgrade process.

    I will use my library as an example of how flawed the upgrade process was.

    I had just 9 movies "upgraded from HDX to VUDU UHD".

    #1. Bridge On The River Kwai (Already owned this one in UHD by purchasing a UHD version from another source than VUDU but originally bought the HD version from VUDU which is why VUDU probably mistakenly gave me this as an "upgrade" this time.)

    #2. Wonder Woman animated 2009 version (Already was upgraded in VUDU only UHD a few years ago when VUDU upgraded some Warner titles a few years earlier to VUDU only UHD.)

    #3. Elf (Never really purchased this one in HDX. I rented it on VUDU and then got an HD code through a promotion. The rental I suspect was treated as a purchase and which is why it was one of the upgrades this time).

    #4. Polar Express (Never really purchased this one in HDX technically. It was a credit I got for a free holiday movie but it was treated as a purchase by FandangoNOW pre VUDU merger I believe.)

    #5. Matilda (This one I did purchase in HD on VUDU so this one should have been upgraded which it was.)

    #6. Aloha (Also a HD purchase from VUDU so this one should have been upgraded which it was.)

    #7. Batman: Mask of the Phantasm (Again an HD purchase from VUDU so it should have been upgraded which it was.)

    #8. The Outsiders 1983 Original Version (Not 100 percent sure but I believe this was part of a mix and match purchase at VUDU so if only purchases other than disc to digital count than it should have been upgraded which it was.)

    #9. 2012 movie from Sony (Also a HD purchase from VUDU so it should have been upgraded which it was.)

    So of the 7 upgrades that were actually new to my VUDU Collection 5 of them should have been upgraded for sure while 2 might have been mistakes in my favor.

    BUT now here are the PROBLEMS with this round of upgrades!!!

    #1. Christmas Vacation and A Christmas Story are still both HD in my VUDU collection while Elf and Polar Express are now upgraded to VUDU UHD Only even though all 4 of these I got through codes from purchasing cereal or crackers promotions. It would seem that all 4 should have not been upgraded to UHD or all 4 should have been upgraded and not just 2 out of 4.

    #2. Despite seeing some Superman movies such as Superman II being upgraded for some people mine were not upgraded to UHD maybe because I bought it as a bundle at FandangoNOW before the VUDU/FandangoNOW merger. Since the 2 companies are the same now those movies should have been upgraded.

    #3 James Dean Collection of Rebel Without A Cause/East of Eden/Giant which I have seen individually upgraded by others was not upgraded at all even though I purchased the bundle at VUDU.

    #4. Stripes which I "purchased" for free several years ago at FandangoNOW was not upgraded either despite others getting the upgrade for this movie. Even though it was free and at FandangoNOW it was technically a purchase because I had to "purchase" it and it wasn't just added in my collection automatically.

    #5. Underworld movies had some that were upgraded for others but not for me. I can't remember the exact sale but I believe I purchased those at FandangoNOW as part of a buy one get the others at a reduced price type sale or something like that several years ago pre VUDU merger.

    There are several others that weren't upgraded but most likely wouldn't have been eligible since disc to digital and codes and purchases at other retailers such as Amazon or iTunes weren't allowed from what little we know about the upgrade process.

    In my case there were a significantly larger number of movies that should have been upgraded than those that were accidentally upgraded to UHD.

    So I think another round of VUDU only UHD upgrades is warranted because there was obviously flaws in what got flipped to UHD for some people and what didn't. VUDU needs to go back and add those upgrades regardless of whether the purchase was made at FandanoNOW or VUDU or whether it was an individual movie purchase or part of a bundle.

    This process shouldn't have been a lottery where people just happened to enter multiple codes or get a bunch of free rentals gets lucky and gets a whole bunch of upgrades and it should be based more on what you actually purchased from FandangoNOW/VUDU in the past. We who paid for these movies should get a fair return on our investment and get the UHD upgrades we deserve and not sit here and watch in frustration that some one who might have just got a bunch of codes from friends or family for free are now also getting free upgrades.






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    #2
    Just went back and actually Elf was also purchased by me at VUDU after I had rented it and I didn't get that one through a cereal/cracker promotion code. So only Polar Express might be an error in my favor out of my upgrades this round.

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