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Vudu Forum Guidelines

Vudu Forum Guidelines

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Ghostbuster $20 credit offer

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    Ghostbuster $20 credit offer

    Ok, yesterday I received the an email from Vudu offering a $20 Vudu credit if you go to Walmart and "Buy Ghostbusters with Scan to Watch" showed a picture of Slimer holding the movie with "EXTENDED EDITION" across the bottom of the movie...go to Walmart, find the display, use the Vudu app feature "scan QR code, follow the directions and buy the movie...easy enough... I drove to Walmart and purchased it

    HOWEVER when I got home and went to watch the movie, I had only received the "theatrical edition", not the 'extended'...when I called customer support I was told that since the email didn't specifically say in words that it was for the "extended edition" that the picture showing that didn't count...also was told that the picture in the email didn't really matter, what mattered was what the display at Walmart, I went back to Walmart, and lo an behold, the display in the store has the same picture showing Slimer holding the "extended edition".

    So, I call customer service again and kind of got the same runaround...""since the offer doesn't spell it out in "words" that you are getting the "extended" edition that the picture doesn't count""---"Can't do anything about it-will pass it on to the "promotions dept."--etc. etc.""

    I feel like it is the old "bait and switch" you one thing, sell you something else...Don't get me wrong, it's a great deal and I probably would have done it anyway, but, even though it isn't spelled out in print that you are receiving the "extended edition" I feel that the picture in the email and on the in-store display definitely implies that the deal is for the "extended edition"'s the principle of the thing

    Anyway, what does anybody else think? Would like to hear some other opinions

    Re: Ghostbuster $20 credit offer

    This is why I won't do anything like that. I usually always for the extended/unrated versions, and some codes don't include those, even if you buy the extended/unrated disc. That's why if a title is released with a theatrical and alternate version, I always wait to see what the code redeems, because if it just redeems the theatrical, I won't even buy the disc, just get the extended/unrated on Vudu without the hassle. This happens with InstaWatch too, and customer service has proven they don't care.