Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
I know this may be an old bump but this was one of my first hits on google when I just realized it was missing from VUDU. I contacted flixster chat support
http://support.ultraviolet.flixster....p?deptID=15266
Told them I needed the ALID and was fixed within 5 minutes of getting the agent. Now I have HDX Cowboys & Aliens in VUDU.
In case anyone else has the issue and finds it through google then it can get corrected faster than emails back and forth.
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Cowboys & Aliens UltraViolet copy not showing in Vudu
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Thank you so much for that. I will give that way a try immediately. Crossing my fingers....
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Originally posted by robdua View PostIt's been almost a week since I sent Universal my third (!) e-mail asking them to correct the ALID so it will finally show up in VUDU, and I still haven't heard from them yet.
I'm sorry for the recent trouble you've experienced. I am forwarding your email to the department that can best address your inquiry.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
It's been almost a week since I sent Universal my third (!) e-mail asking them to correct the ALID so it will finally show up in VUDU, and I still haven't heard from them yet. So, your posting gives me hope. I need that and I'm STILL trying to get them to upgrade my copy to HD, too, as it was originally from a Blu-Ray Combo Pack, bought the first MONTH of release. This is really kind of the last "problem" movie in my collection. I am dying to get this handled once and for all.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Originally posted by DanielH View PostHi everybody,
We confirmed that we're using the correct ID for this movie. If the company you redeemed the film with is still using the old ID, it won't transfer to VUDU. Flixster or Universal should be able to update this information for you if you contact them (Depending on which you redeemed with).
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
I would ask Universal Studio's for a new code for Cowboys & Aliens if you redeemed the code on Flixster and it doesn;t show up in your Vudu account. They will want a scan/picture of the insert. They did this for me when I wanted to upgrade Contraband to HDX because I got SD when I redeemed it originally.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Problems like this one shouldn't happen. There are still too much "red tape" when it comes to issues with Ultraviolet and it's the movie-buying public (us) who is stuck in the middle. It seems unfair that we have to "chase" the studios to solve problems that arise in the Ultraviolet ecosystem.
I chalk this up to another case of finger pointing that leaves the movie-buyer out on a limb to fend for himself with no support from the service provider.
Ideally, Vudu should contact the studio (UV or whoever) to inform them of the ID problem with Cowboys and Aliens on behalf of its customers. It is more likely that Vudu will get action before any of us do.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Originally posted by DanielH View PostHey John,
We took another look at your account just to confirm. We do have the correct ID in place, so you'll need to contact the company you redeemed with.
On a side note, we noticed "The Outsiders" was not correct on our side. You should start to see this movie in your VUDU library shortly.
You are awesome dude! I thought I got it through D2D?? Maybe I did redeem if it came with a code. I bought it when it first came out. I'm so confused I am going to have to dig through the boxes of blu-rays I have in storage to see if I have a code or Walmart stamp If anything I can use the home D2D to get it. Thank you for all you do man. I greatly appreciate it.
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Guest repliedRe: Cowboys & Aliens UltraViolet copy not showing in Vudu
Originally posted by johnmccann1976 View PostI got this movie through D2D last year and it has been completely removed from my VUDU library.
We took another look at your account just to confirm. We do have the correct ID in place, so you'll need to contact the company you redeemed with.
On a side note, we noticed "The Outsiders" was not correct on our side. You should start to see this movie in your VUDU library shortly.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Okay, Dan. Thank you for addressing this, and cross your fingers with the rest of us, as I just sent off my third (!) e-mail asking for this correction from Universal (which is where I redeemed my code). I included a link to your posting, hoping that they will see that VUDU has confirmed that it seems to be a problem that Universal has to remedy.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Originally posted by DanielH View PostHi everybody,
We confirmed that we're using the correct ID for this movie. If the company you redeemed the film with is still using the old ID, it won't transfer to VUDU. Flixster or Universal should be able to update this information for you if you contact them (Depending on which you redeemed with).
Leave a comment:
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Guest repliedRe: Cowboys & Aliens UltraViolet copy not showing in Vudu
Hi everybody,
We confirmed that we're using the correct ID for this movie. If the company you redeemed the film with is still using the old ID, it won't transfer to VUDU. Flixster or Universal should be able to update this information for you if you contact them (Depending on which you redeemed with).
Leave a comment:
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Originally posted by nycomet View PostI have Cowboys and Aliens in my UV account (and on Flixster). I figured when Vudu added this file this week it would SHOW UP AUTOMATICALLY in my Vudu movie library -- but it didn't.
This is extremely disappointing. BOOOOOOOOO!
I hope the Vudu techs are working on this.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
I have Cowboys and Aliens in my UV account (and on Flixster). I figured when Vudu added this file this week it would SHOW UP AUTOMATICALLY in my Vudu movie library -- but it didn't.
This is extremely disappointing. BOOOOOOOOO!
I hope the Vudu techs are working on this.
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Re: Cowboys & Aliens UltraViolet copy not showing in Vudu
Mine isn't showing up in my account.
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