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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Trouble with the new D2D software?

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  • rdodolak
    replied
    Re: Trouble with the new D2D software?

    Originally posted by LocN
    The older software won't offer the version on the Walmart conversion list on the web. The Walmart list can be accessed with this URL.
    http://www.vudu.com/disctodigital

    Currently we don't have a way to bring that wal-mart list into our software. The reason is the VUDU To Go software's list is certified with the physical media, when the Walmart list needs to have some Wal-mart person to verify.

    LLN
    LocN, I was referring to my cart (queue) for the D2D beta app. I had 60+ titles in the app that have since disappeared after the upgrade to 2.0.7 and when I try to add those titles to the new app it states the titles conflict with another existing cart.

    Leave a comment:

  • MGmirkin
    replied
    Re: Trouble with the new D2D software?

    Originally posted by rdodolak View Post
    Nope, you're in good company. Just have a look above. Have you tried reinstalling the old version of the app?
    No not yet... Though the "update" seemed to go quite smoothly. No glitches or error messages, etc...

    Leave a comment:

  • rdodolak
    replied
    Re: Trouble with the new D2D software?

    Originally posted by MGmirkin View Post
    Haven't tried "recognizing anything yet." I'm still hung up on "my entire library of recognized titles disappeared." $860 worth of titles is nothing to sneeze at and took months to assemble.

    I'm hoping there's some way of fixing this. Clearly this would qualify as "trouble with the new software" after the upgrade. Don't know why it's doing this, but pretty irritated at the moment. IS this the case with all "pre-existing" carts being "emptied" or "misplaced"? Or am I the sole beneficiary of this little glitch?
    Nope, you're in good company. Just have a look above. Have you tried reinstalling the old version of the app?

    Leave a comment:

  • MGmirkin
    replied
    Re: Trouble with the new D2D software?

    Haven't tried "recognizing" anything yet. I'm still hung up on "my entire library of recognized titles disappeared." $860 worth of titles is nothing to sneeze at and took months to assemble.

    I'm hoping there's some way of fixing this. Clearly this would qualify as "trouble with the new software" after the upgrade. Don't know why it's doing this, but pretty irritated at the moment. IS this the case with all "pre-existing" carts being "emptied" or "misplaced"? Or am I the sole beneficiary of this little glitch?

    Leave a comment:

  • vanadiumxero
    replied
    Re: Trouble with the new D2D software?

    I'm also getting the error with the following description for every disc I try:

    "There was an error reading this disc.
    You may take this disc to your nearest Walmart store for instant conversion.
    [D:\]"

    Running Windows 8 x64, and have tried uninstalling, clearing %AppData%\com.vudu.air.Downloader, and reinstalling several times to no effect.

    For what it's worth, I have successfully converted several Ultraviolet movies using the Flixter desktop app on this machine.

    Movies attempted so far (all DVD): Moulin Rouge, Idiocracy, Star Trek, The Neverending Story, Ferris Bueller's Day Off

    I also attempted Scott Pilgrim, which is a movie I've already got in my Vudu account, just to see if I'd get a different message, but it returned the same message as well.

    Leave a comment:

  • rdodolak
    replied
    Re: Trouble with the new D2D software?

    Originally posted by chiph View Post
    If you're like me, you should be getting a, "This movie is already associated with another cart for checkout."-type message when attempting to convert a movie you might have already had in your cart before the update. I opened a case and they asked what movies I had this issue with so I assume they can either manually remove them somehow or will soon tell me what to do.
    Same issue here. I had roughly 60+ titles in my cart with the old 2.0.6 version. After installing 2.0.7 my old cart didn't show up but when trying to read those titles I receive the following error:

    '<insert title here>' is already assocaited (sic) with another cart for checkout. Please try again later or contact Customer Care.

    Leave a comment:

  • rdodolak
    replied
    Re: Trouble with the new D2D software?

    Ice Age: Dawn of the Dinosaurs [3-disc] [Blu-ray] was previously working as I had it in my cart before my queue was cleared. Now it's identified as the [4-disc 3D Blu-ray] which states is not eligible. I can select "Not my disc" and select the correct version and it states the disc will be manually verified.

    Leave a comment:

  • blumovielvr
    replied
    Re: Trouble with the new D2D software?

    Originally posted by chiph View Post
    If you're like me, you should be getting a, "This movie is already associated with another cart for checkout."-type message when attempting to convert a movie you might have already had in your cart before the update. I opened a case and they asked what movies I had this issue with so I assume they can either manually remove them somehow or will soon tell me what to do.
    Oh ok thanks, that isn't my issue.

    Leave a comment:

  • chiph
    replied
    Re: Trouble with the new D2D software?

    Originally posted by blumovielvr View Post
    Hi chiph, how are they addressing that? Maybe that is what is wrong with mine?
    If you're like me, you should be getting a, "This movie is already associated with another cart for checkout."-type message when attempting to convert a movie you might have already had in your cart before the update. I opened a case and they asked what movies I had this issue with so I assume they can either manually remove them somehow or will soon tell me what to do.

    Leave a comment:

  • Blurayfan
    replied
    Re: Trouble with the new D2D software?

    Same issue here, no DVD can be read, Blu-ray however works perfectly.

    Error:
    There was an error reading this disc.

    You may take this disc to your nearest Walmart store for instant conversion.

    [D:\]
    OS: Windows 8 Pro 64 bit.

    Leave a comment:

  • blumovielvr
    replied
    Re: Trouble with the new D2D software?

    Originally posted by chiph View Post
    Someone else is trying to help me with it. I had movies that wouldn't convert because they were in my cart in the old version when I updated.
    Hi chiph, how are they addressing that? Maybe that is what is wrong with mine?

    Leave a comment:

  • blumovielvr
    replied
    Re: Trouble with the new D2D software?

    My OS is Windows 7 Home - 64 bit.

    My error message is :

    There was an error reading this disc.

    You may take this disc to your nearest Walmart store for instant conversion.

    [E:\]


    Movies with error:

    Stripes
    The Craft
    Halloween II
    Weird Science

    Leave a comment:

  • chiph
    replied
    Re: Trouble with the new D2D software?

    Originally posted by LocN View Post
    Please describe your problem.
    Someone else is trying to help me with it. I had movies that wouldn't convert because they were in my cart in the old version when I updated.

    Leave a comment:

  • trash80child
    replied
    Re: Trouble with the new D2D software?

    Windows 7 (64-bit)

    "There was an error reading this disc.

    You may take this disc to your nearest Walmart store for instant conversion.

    [E:\]"

    Bandits
    Be Kind Rewind
    Big Trouble in Little China
    Bird
    Black Snake Moan
    The Blair Witch Project
    The Bone Collector
    Boogie Nights
    Brewster's Millions
    Book of Eli
    Blade

    all the same error message; all DVDs

    Leave a comment:

  • LocN
    replied
    Re: Trouble with the new D2D software?

    Originally posted by chiph View Post
    I'm having some trouble with it as well.
    Please describe your problem. I am looking for:
    - OS (32/64?)
    - error message
    - disc title

    Thanks,
    LLN

    Leave a comment:

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