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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Hunger Games- Catching Fire Preorder

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  • alexy25
    replied
    Re: Hunger Games- Catching Fire Preorder

    got it to work, i logged off of vudu and then i cleared my cookies - logged back in and it showed it up as i own the title and its in now in the preorder tab

    Leave a comment:

  • jgiovanni
    replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by DanielH View Post
    I wasn't referring to your issue, my apologies for causing the confusion. I was referring to the users that were unable to play the movie back from their main account.


    Could you send me your email address for your main account in a PM
    Daniel sent you the pm.

    Yeah, it doesn't show the uv symbol on the tv as well, wondering if the copy they enabled is in fact not uv as its not transferring over to flixster either.

    Leave a comment:

  • kgreen29
    replied
    Re: Hunger Games- Catching Fire Preorder

    Also while you are at it don't know if it means anything but gravity does not show as uv on the tv either but does on the pc. Just though id share I noticed that as well.

    Leave a comment:

  • kgreen29
    replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by DanielH View Post
    Please power cycle your device and give it another try. If anyone is still encountering the issue, please let me know so we can address it.
    Daniel here is what I noticed weird going on. If you go out of vudu and come in on the new movies page it shows with the uv symbol on the scroll over. As soon as you click the movie you don't see the uv anymore. Backing out back to the new movies page for scroll over again the movie no longer shows uv. Back out of vudu go back in it shows again till you click movie again. So something is funky with the uv on the tv for it. For PC its fine. Im wondering if that has anything to do with why his secondary doesn't show it. I don't have a secondary to check. Curious if it shows on pc and just not tv.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by jgiovanni View Post
    Why would I power cycle my computer. I logged into my secondary account and its not importing over period.
    I wasn't referring to your issue, my apologies for causing the confusion. I was referring to the users that were unable to play the movie back from their main account.


    Could you send me your email address for your main account in a PM

    Leave a comment:

  • jgiovanni
    replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by DanielH View Post
    Please power cycle your device and give it another try. If anyone is still encountering the issue, please let me know so we can address it.
    Why would I power cycle my computer. I logged into my secondary account and its not importing over period.

    Leave a comment:

  • kgreen29
    replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by jgiovanni View Post
    Daniel its on my main account now but fails to import into my other account. Any thoughts?
    I think the problem is because now on the tv the movie no longer shows the uv symbol. It does show it on the pc though. The preorder group has the uv symbol on tv but the individual movie does not where it usually shows next to hdx. This isn't only on the preorder as the movie under the new movies section by itself does not show the uv. Check the pc on your alt and see if its there. I bet the tv version does not see it as uv so its not even checking your catalog for it.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by jgiovanni View Post
    Daniel its on my main account now but fails to import into my other account. Any thoughts?
    Please power cycle your device and give it another try. If anyone is still encountering the issue, please let me know so we can address it.

    Leave a comment:

  • jgiovanni
    replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by DanielH View Post
    We reproduced the issue. We're working to resolve it now. I will update you shortly.
    Daniel its on my main account now but fails to import into my other account. Any thoughts?

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Hunger Games- Catching Fire Preorder

    We reproduced the issue. We're working to resolve it now. I will update you shortly.

    Leave a comment:

  • kgreen29
    replied
    Re: Hunger Games- Catching Fire Preorder

    Yeah checked my tv (Roku 3) same thing showing the purchase option when going to watch movie. What is going on here?

    Leave a comment:

  • alexy25
    replied
    Re: Hunger Games- Catching Fire Preorder

    its playing on my computer - i hit 19.99 it says i own this movie already - then watch hdx but on my TV it says error already purchased ?? and goes back to rent/own

    Leave a comment:

  • kgreen29
    replied
    Re: Hunger Games- Catching Fire Preorder

    Ah that's what the other version showing is. The trailer as I just played it lol. Anyway it did in fact confuse me and should be removed. Playing the movies itself worked for me and didn't prompt to buy.

    Leave a comment:

  • swiss21
    replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by DanielH View Post
    Swiss,

    Could you restart the application and test it for us?
    It was there as OWN under the site and app but now prompts to buy it again. Side note, would be nice to delete that trailer since it might confuse people.

    Leave a comment:

  • kgreen29
    replied
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by DanielH View Post
    Please take a look now to see if you have the play option.
    What I was referring to is that in my vudu it showed the movie with watch hdx but desc still said coming soon and had no uv symbol. In the new movies section where it showed the movie, clicking on it showed not owned as if it was a different movie. I checked now and it now shows owned and in my vudu I have the uv symbol movie under the preorder. However now it shows the movie twice in there, the correct one with uv, and the one that was showing before without uv and desc of coming soon. Doesn't matter now but for organization sake you guys should remove the one showing as coming soon under the preorder in my my movies.

    Leave a comment:

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