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Invalid code

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  • terpfan1980
    replied
    Re: Invalid code

    Originally posted by DanielH View Post
    Looks like this one is on store shelves earlier than we were told. Should be available for redemption on 9/8/14. I'll see if they can make it live before that, i'll let you know if this happens.
    I was somewhat guessing that might be the case, and it is possible that the store that I got it from accidentally put it out for purchase too early.

    No worries if it is coming eventually, as long as I don't lose the sticker, should be covered.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Invalid code

    Originally posted by terpfan1980 View Post
    140902-000738
    Looks like this one is on store shelves earlier than we were told. Should be available for redemption on 9/8/14. I'll see if they can make it live before that, i'll let you know if this happens.

    Leave a comment:


  • terpfan1980
    replied
    Re: Invalid code

    Originally posted by DanielH View Post
    could you post your case number? i'll take a look
    140902-000738

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Invalid code

    Originally posted by terpfan1980 View Post
    Did that, haven't heard anything back yet. Expiration date is in 2016 (if I was reading the sticker correctly). Provided screen shot in the case that I opened as I was posting on the forums here.
    could you post your case number? i'll take a look

    Leave a comment:


  • terpfan1980
    replied
    Re: Invalid code

    Originally posted by DanielH View Post
    Is there an expiration date on the sticker? Contact our support team, we'll do our best to resolve it for you!

    Make sure to include a picture of the sticker.

    support@vudu.com.
    Did that, haven't heard anything back yet. Expiration date is in 2016 (if I was reading the sticker correctly). Provided screen shot in the case that I opened as I was posting on the forums here.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Invalid code

    Originally posted by terpfan1980 View Post
    Same problem here, though different film. Film sold on DVD at local Wal-Mart store, The InvestigaTor. Definitely confirmed the code, retried about 4 times. No go. Just says invalid code.

    It was stuck on the shrink wrap for the package, code side down. No way it was used previously. New film, or at least new to shelves. Showed up in the catalog when I searched for it here, but definitely not redeeming.

    Hopefully not a pattern showing that www.vudu.com/digitalcopy is having some sort of issues?!?
    Is there an expiration date on the sticker? Contact our support team, we'll do our best to resolve it for you!

    Make sure to include a picture of the sticker.

    support@vudu.com.

    Leave a comment:


  • terpfan1980
    replied
    Re: Invalid code

    Same problem here, though different film. Film sold on DVD at local Wal-Mart store, The InvestigaTor. Definitely confirmed the code, retried about 4 times. No go. Just says invalid code.

    It was stuck on the shrink wrap for the package, code side down. No way it was used previously. New film, or at least new to shelves. Showed up in the catalog when I searched for it here, but definitely not redeeming.

    Hopefully not a pattern showing that www.vudu.com/digitalcopy is having some sort of issues?!?

    Leave a comment:


  • Grey Ghost
    replied
    Re: Invalid code

    Originally posted by Jaynani View Post
    I can't seem to get Divergent into my library using the code that came with the DVD. It says I have an invalid code. It doesn't expire until 2015. Any suggestions?
    Make sure you typed it correctly, watch the 5, S I l, O, 0 and other similar charaters.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Invalid code

    Originally posted by Jaynani View Post
    I can't seem to get Divergent into my library using the code that came with the DVD. It says I have an invalid code. It doesn't expire until 2015. Any suggestions?
    Please submit a support ticket at support@vudu.com. If you include a picture of your promotional code we should be able to help.

    Leave a comment:


  • Jaynani
    started a topic Invalid code

    Invalid code

    I can't seem to get Divergent into my library using the code that came with the DVD. It says I have an invalid code. It doesn't expire until 2015. Any suggestions?
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