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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu to go "can't view order" or "continue" when disc doesn't read

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    #91
    Re: Vudu to go "can't view order" or "continue" when disc doesn't read

    Originally posted by FelipeF View Post
    Ace Ventura: Pet Detective and Ace Ventura: When Nature Calls are no longer available. You should now have access to your cart.
    I believe I am having the same problem. I think Ace Ventura: Pet Detective was in my cart. Is there any way to get help with this issue?
    Thanks!

    Comment


      #92
      Re: Vudu to go "can't view order" or "continue" when disc doesn't read

      Originally posted by beyrerjl View Post
      I believe I am having the same problem. I think Ace Ventura: Pet Detective was in my cart. Is there any way to get help with this issue?
      Thanks!
      Yup, that was it. You should now have access to your cart.

      Comment


        #93
        Re: Vudu to go "can't view order" or "continue" when disc doesn't read

        Originally posted by Padge View Post
        I also have the same problem, and was hoping someone could take a look at my cart. I've opened a support email on Friday but haven't heard back yet.
        I'm not seeing any issues with your cart from my end. Can you try again?

        Comment


          #94
          Re: Vudu to go "can't view order" or "continue" when disc doesn't read

          Originally posted by markstroubleinlittlechina View Post
          I have tried these various steps to get my disc to digital to work since last update on vudu. But I still cannot view my cart or add discs it does not let me click any options
          American Outlaws, PEANUTS THE MOVIE, The Revenant and VICTOR FRANKENSTEIN are no longer available. You should now have access to your cart.

          Comment


            #95
            Re: Vudu to go "can't view order" or "continue" when disc doesn't read

            Originally posted by FelipeF View Post
            Hello coreymichael,

            Give the following a try, this might just resolve your issue.


            Uninstall V2G

            Windows

            Please do a clean uninstall and reinstall the app.

            - Uninstall Adobe Air and VUDU To Go from Control panel

            - Delete "%APPDATA%\com.vudu.air.Downloader", and "%APPDATA%\Adobe\AIR". It is crucial that both folders get deleted.

            - Reboot your PC

            - Re-install Vudu-To-Go once again. You can download it from the following link. The installation process will automatically download and install Adobe Air.

            http://www.vudu.com/in_home_disc_to_digital.html


            The %APPDATA% is the env for "C:\Users\<Your username>\AppData\Roaming". You can just type it in Explorer or Command prompt to get to it.


            Mac

            For the OS X, you can remove the VUDU App, AIR and delete:
            - ~/Library/Preferences/com.vudu.air.Downloader
            (probably same place for Adobe AIR too).
            and then install VUDU to Go.
            I've tried these steps, but nothing changed. I still can't select View Order. Please help.

            Comment


              #96
              Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

              Originally posted by everettedl View Post
              I've tried these steps, but nothing changed. I still can't select View Order. Please help.
              White Chicks is no longer available. You should now have access to your cart.

              Comment


                #97
                Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                I have tried the same path, I am not sure if the others left the cart alone quite as long as I have, but the movies have been in there for about a month till I was financially ready to make my purchase. I have 50 movies in, and when I try to go to "View Order", it will not let me pass through to purchase.

                I have tried multiple machines, I have followed the directions from above, and I have also submitted a ticket 160725-000822 (yesterday).

                Comment


                  #98
                  Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                  Originally posted by JerryRGarcia View Post
                  I have tried the same path, I am not sure if the others left the cart alone quite as long as I have, but the movies have been in there for about a month till I was financially ready to make my purchase. I have 50 movies in, and when I try to go to "View Order", it will not let me pass through to purchase.

                  I have tried multiple machines, I have followed the directions from above, and I have also submitted a ticket 160725-000822 (yesterday).
                  Freejack is no longer available. You should now have access to your cart.

                  Comment


                    #99
                    Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                    Originally posted by FelipeF View Post
                    Freejack is no longer available. You should now have access to your cart.
                    Thank you.

                    Comment


                      Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                      My account is doing the same thing.

                      Comment


                        Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                        Originally posted by tutone View Post
                        My account is doing the same thing.
                        The Whole Nine Yards is no longer available. You should now have access to your cart.

                        Comment


                          Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                          I am having the same problem as the others and I have followed the steps as described. Can you please help?

                          Comment


                            Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                            Originally posted by Daremo93 View Post
                            I am having the same problem as the others and I have followed the steps as described. Can you please help?
                            True Lies and Rumble in the Bronx are no longer available. You should now have access to your cart.

                            Comment


                              Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                              Same position. Attempted the removal and re-installation. Mind checking out my account?

                              Comment


                                Re: Vudu to go &quot;can't view order&quot; or &quot;continue&quot; when disc doesn't read

                                Originally posted by arthur214 View Post
                                Same position. Attempted the removal and re-installation. Mind checking out my account?
                                Monty Python and the Holy Grail is no longer available. You should now have access to your cart.

                                Comment

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