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Does Walmart do D2D in store anymore?

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    #1

    Does Walmart do D2D in store anymore?

    I was in walmart just yesterday, and was told by both the photo department and electronics department they never heard of Vudu Disc to Digital. I even whipped out my phone and showed them the webpage for this, and they told me the website is wrong, and Walmart's website is usually wrong. I went to the store manager and she said because she hasnt heard of it before, it means her store doesnt do it and I should contact customer service to find one that does,

    However at no point did any employee, including the store manager attempt to even check their computers.
    Tags: None
    #2
    Re: Does Walmart do D2D in store anymore?

    The last time I did a D2D was 6/13/16 and my Walmart (Nancy) still knew how to do it. I've gone to her in the past and like her because she knows about it and how to do it. Others may not know so I always call first and ask for Nancy before heading out to the store. I would assume your Walmart can do it but no one has bothered to be trained in doing it.

    16 UHD
    755 HDX
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      #3
      Re: Does Walmart do D2D in store anymore?

      None in my area will do it, even though one has a Vudu D2D sign hanging from the ceiling in the photo department. Sometimes I feel like applying for a job, just to work in the photo department so I can help others with D2D.

      Comment

        #4
        Re: Does Walmart do D2D in store anymore?

        Originally posted by Lordrikerq View Post
        I was in walmart just yesterday, and was told by both the photo department and electronics department they never heard of Vudu Disc to Digital. I even whipped out my phone and showed them the webpage for this, and they told me the website is wrong, and Walmart's website is usually wrong. I went to the store manager and she said because she hasnt heard of it before, it means her store doesnt do it and I should contact customer service to find one that does,

        However at no point did any employee, including the store manager attempt to even check their computers.
        They gave you bad info. EVERY SINGLE WALMART is supposed to do it. The only ones that don't , don't only because they are not trained in the process.....but they are supposed to be.

        Call 1-800-Walmart and report your experience.

        Comment

          #5
          Re: Does Walmart do D2D in store anymore?

          Originally posted by Lordrikerq View Post
          I was in walmart just yesterday, and was told by both the photo department and electronics department they never heard of Vudu Disc to Digital. I even whipped out my phone and showed them the webpage for this, and they told me the website is wrong, and Walmart's website is usually wrong. I went to the store manager and she said because she hasnt heard of it before, it means her store doesnt do it and I should contact customer service to find one that does,

          However at no point did any employee, including the store manager attempt to even check their computers.
          I'm not surprised by your experience. The first time I stopped by my local Walmart photo department they'd never heard of VUDU (September 2016). One of them called a guy in the wireless/phone department who used to work in photo and he came over and took care of it for me. Nice guy who knew what he was doing. Yesterday I went back and there was a woman I had never seen before working there. She tried but couldn't access my account with my e-mail address. She called another guy over. Same thing. So I asked if "BOB" the wireless/phone guy was in the building. "BOB isn't here today. "Will he be here tomorrow?" I asked. "I can't tell you." "Can you tell me if he will ever be back?" "I can't give you that information." So I have a bag full of Blu Rays and no one at Walmart who can or will transfer them for me. Unless I can somehow find "BOB" the guy in the wireless/phone department.

          My experience is that the typical Walmart employee is not well-trained and isn't the slightest bit concerned about customer service. It's discouraging.

          Here's an update on my story: The two Walmart people who couldn't do my disk to digital transfer really messed up more than I thought. When I was there yesterday I gave them the e-mail address I use for my VUDU account. I carefully printed it for them. They couldn't find my account. I spelled it for them. Still couldn't find my account. The guy said, "I"ll set up a shadow account for you and load them there." I said, "NO, please don't do that. That will just cause more problems." I took my blu ray discs and left. This morning I went back to Walmart, looked in the wireless/cellphone department and there was "BOB" the guy who seemed to know what he was doing. I gave him my five discs and he added them, charged me $10 plus tax and I thought everything was great. I got home and the five new titles were NOT in my VUDU account. I called him at Walmart. "Oh, they must have ended up in your shadow account." I told him I didn't have a shadow account. I told him the other people offered to set one up and I told them NOT to do it. "Well, they apparently did and that's where your five movies are. Call VUDU and let them handle it." So much for my local Walmart's VUDU expert. I called VUDU and a nice guy helped me. But he had a really bad time finding this "Shadow" account created by Walmart. He looked for every variation of my e-mail he could think of. He finally found it. The characters at Walmart had set up a shadow account with a misspelling off my last name. Even though I asked them NOT to set up a shardow account they did it anyway. Even though I printed my last name on the VUDU disc to digital form they misspelled it. But the good guy at VUDU finally found it. He said it will take 3 to 5 days for my five movies to transfer from my "shadow" account to my proper account.
          Last edited by TimeRunner; 09-23-2016, 01:20 PM. Reason: Update to story

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            #6
            Re: Does Walmart do D2D in store anymore?

            Originally posted by Capt-Cupcake View Post
            They gave you bad info. EVERY SINGLE WALMART is supposed to do it. The only ones that don't , don't only because they are not trained in the process.....but they are supposed to be.

            Call 1-800-Walmart and report your experience.
            This is exactly right. If I have to, I'll offer to train them myself! I've talked a couple of employees through it.

            TimeRunner, that's crazy. I've had account lookup troubles in the past. The one I remember is when they tried to look me up by phone number, or maybe it was email+phone. That didn't work. Once we got in with just the email, the phone number was right in their system so it's some bug they have.
            Last edited by MattO; 09-23-2016, 03:53 PM. Reason: typo

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              #7
              Re: Does Walmart do D2D in store anymore?

              Originally posted by MattO View Post
              This is exactly right. If I have to, I'll offer to train them myself! I've talked a couple of employees through it.

              TimeRunner, that's crazy. I've had account lookup troubles in the past. The one I remember is when they tried to look me up by phone number, or maybe it was email+phone. That didn't work. Once we got in with just the email, the phone number was right in their system so it's some bug they have.
              I can confirm there is a bug in their system that will not find an account if they type in both the e-mail and phone number. That has existed from the very beginning. I do wish they would fix it, but at this point, probably won't. What they should do is just end the in-store program, and beef up their disc recognition program.

              Comment

                #8
                Re: Does Walmart do D2D in store anymore?

                Originally posted by Capt-Cupcake View Post
                They gave you bad info. EVERY SINGLE WALMART is supposed to do it. The only ones that don't , don't only because they are not trained in the process.....but they are supposed to be.

                Call 1-800-Walmart and report your experience.
                I contacted Walmart to complain about this. I didn't get the sense that they much cared.

                Comment

                  #9
                  Re: Does Walmart do D2D in store anymore?

                  Originally posted by hanshotfirst1138 View Post
                  I contacted Walmart to complain about this. I didn't get the sense that they much cared.
                  They don't. They will tell you here to contact support, but support does nothing really. I'm surprised support doesn't act like they don't know what Vudu is like nearly every Walmart employee.

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                    #10
                    Re: Does Walmart do D2D in store anymore?

                    Originally posted by MattO View Post
                    This is exactly right. If I have to, I'll offer to train them myself! I've talked a couple of employees through it.

                    TimeRunner, that's crazy. I've had account lookup troubles in the past. The one I remember is when they tried to look me up by phone number, or maybe it was email+phone. That didn't work. Once we got in with just the email, the phone number was right in their system so it's some bug they have.
                    I'll never go back to Walmart for a disc to digital transfer again. I spent an hour at Walmart tracking down the one guy in the building who knew how to do the blu ray disc to digital transfers - and he did it wrong. He misspelled my last name (my last name is part of my e-mail address) and my transfers ended up in a shadow account. It took a guy from VUDU customer service the best part of an hour to find the shadow account, trying every conceivable misspelling the two of us could come up with. When we finally found it he said it would take 3 to 5 business days to transfer those five movies to my actual account (weekends apparently don't count). There's a lot to like about VUDU but they haven't earned my confidence yet. I'm going to hold onto my DVD and Blu Ray discs just in case some of my movies mysteriously disappear from VUDU.

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                      #11
                      Re: Does Walmart do D2D in store anymore?

                      Unfortunately, until they sort out the bugs in in-home D2D (which they clearly never will), in-store D2D is the only option in some cases. Oh, fun fact! If you have anything else in your home D2D queue, and you take something to Walmart, beware! If they manage to do it, it'll delete your queue.

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                        #12
                        Re: Does Walmart do D2D in store anymore?

                        Originally posted by TimeRunner View Post
                        I'll never go back to Walmart for a disc to digital transfer again. I spent an hour at Walmart tracking down the one guy in the building who knew how to do the blu ray disc to digital transfers - and he did it wrong. He misspelled my last name (my last name is part of my e-mail address) and my transfers ended up in a shadow account. It took a guy from VUDU customer service the best part of an hour to find the shadow account, trying every conceivable misspelling the two of us could come up with. When we finally found it he said it would take 3 to 5 business days to transfer those five movies to my actual account (weekends apparently don't count). There's a lot to like about VUDU but they haven't earned my confidence yet. I'm going to hold onto my DVD and Blu Ray discs just in case some of my movies mysteriously disappear from VUDU.
                        That seems odd! If they were able to find the shadow account, they could have easily just put the titles in your account, or supplied you with enough credits to buy them flat out while you were on the phone. Lots of ways to correct that, but making you wait that long for a screw up on another person's part is not fair at all.

                        Comment

                          #13
                          Re: Does Walmart do D2D in store anymore?

                          Before I go to the photo department to try and see if my local Walmart will try and perform the disc to digital, is there anything else I should have with me besides the movies? I want to maximize my efforts since it looks like the store might not know how to perform the conversion.

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