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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Movies that appear in other lockers but not Vudu

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    #16
    Re: Movies that appear in other lockers but not Vudu

    This is a problem which nobody wants to take blame for. I emailed the actual UltraViolet site, and after a few emails, all they could tell me is any UltraViolet title purchased should show up on any authorized UltraViolet site. When I pointed out that several TV series I had bought, such as all 3 seasons of Falling Skies and Season 7 of The Big Bang Theory were not showing up on Vudu, even though I had registered them on Flixster, all they would do is pass on my email to Vudu, and of course I have heard nothing further from any of them.

    I also asked them why is it that some movies seem to require going to a specific site, rather than giving the purchaser a choice? But of course I got no answer for that one too! I can understand having to redeem the UltraViolet code on the site where the movie was made, such as Fox, MGM, Universal, etc. Usually there is no problem doing it that way, because after redeeming the code there, it gives you a choice of where you want to finish the redemption process, Vudu, iTunes, etc. It is only when you have to redeem the UltraViolet at a site, such as Flixster, that the problem occurs. Clearly they are trying to force you to use only their site, and do not want to share the information with other sites. This does not help the UltraViolet situation and will only frustrate customers in the end. I think the best thing we as customer can do, is to let them know we are unhappy with the situation, and if enough people complain, perhaps they will fix the situation.

    Comment

      #17
      Re: Movies that appear in other lockers but not Vudu

      Originally posted by MPoland16 View Post
      This is a problem which nobody wants to take blame for. I emailed the actual UltraViolet site, and after a few emails, all they could tell me is any UltraViolet title purchased should show up on any authorized UltraViolet site. When I pointed out that several TV series I had bought, such as all 3 seasons of Falling Skies and Season 7 of The Big Bang Theory were not showing up on Vudu, even though I had registered them on Flixster, all they would do is pass on my email to Vudu, and of course I have heard nothing further from any of them.

      I also asked them why is it that some movies seem to require going to a specific site, rather than giving the purchaser a choice? But of course I got no answer for that one too! I can understand having to redeem the UltraViolet code on the site where the movie was made, such as Fox, MGM, Universal, etc. Usually there is no problem doing it that way, because after redeeming the code there, it gives you a choice of where you want to finish the redemption process, Vudu, iTunes, etc. It is only when you have to redeem the UltraViolet at a site, such as Flixster, that the problem occurs. Clearly they are trying to force you to use only their site, and do not want to share the information with other sites. This does not help the UltraViolet situation and will only frustrate customers in the end. I think the best thing we as customer can do, is to let them know we are unhappy with the situation, and if enough people complain, perhaps they will fix the situation.
      I would be happy to take a look. What is your case number?

      Comment

        #18
        Re: Movies that appear in other lockers but not Vudu

        Originally posted by RBBrittain View Post
        Are these two titles UV-eligible at all your UV services? Even if it was UV-eligible at the retailer where you bought it, it won't appear at other UV retailers unless it's UV-eligible at that retailer.

        For example, B&N/Nook Video carries most Lionsgate & Miramax titles but AFAIK none of them are UV-eligible there. Not only does that mean those titles won't play at other UV retailers if you purchased them at Nook Video, but it also means you can't use a UV license purchased elsewhere (Vudu, Flixster, etc.) to play them at Nook Video. (That's important for Nook HD, Nook HD+ & Galaxy Tab 4 Nook owners as their built-in movie libraries use Nook Video; if it doesn't carry the movie you must use another UV retailer's app -- B&N recommends Flixster, but Vudu works as well. Also, to get UV titles in HD on the Nook HD & HD+ you must use Nook Video or the Google Play version of Flixster; Vudu, the Nook Store version of Flixster, and the GT4 Nook don't support HD at all.)
        If a retailer is a UV retailer then any titles in your UV locker should be available to stream on ALL UV retailers. Go to uvvu.com and read for yourself:

        "UltraViolet connects you with your entertainment, ON YOUR TERMS. Buy movies & TV shows once, add them to your online UltraViolet library at no cost, then instantly stream and download to a wide variety of devices at home and on the go. With your UltraViolet Library, you have choices from a growing number of participating UltraViolet retailers."

        So either the retailers are participating or they are not. At this point I can say that M-GO is NOT fully participating.

        Comment

          #19
          Re: Movies that appear in other lockers but not Vudu

          Originally posted by LuzRinggold View Post
          If a retailer is a UV retailer then any titles in your UV locker should be available to stream on ALL UV retailers. Go to uvvu.com and read for yourself:

          "UltraViolet connects you with your entertainment, ON YOUR TERMS. Buy movies & TV shows once, add them to your online UltraViolet library at no cost, then instantly stream and download to a wide variety of devices at home and on the go. With your UltraViolet Library, you have choices from a growing number of participating UltraViolet retailers."

          So either the retailers are participating or they are not. At this point I can say that M-GO is NOT fully participating.
          All that says is there are multiple UV retailers to choose from. It does NOT say *ALL* UV retailers carry *ALL* UV titles.

          Comment

            #20
            Re: Movies that appear in other lockers but not Vudu

            Originally posted by RBBrittain View Post
            All that says is there are multiple UV retailers to choose from. It does NOT say *ALL* UV retailers carry *ALL* UV titles.
            But the requirements for being a UV retailer do require all UV titles to be displayed in the users library. I don't have a link right now, but I have read it before.

            Comment

              #21
              Re: Movies that appear in other lockers but not Vudu

              Originally posted by RBBrittain View Post
              Are these two titles UV-eligible at all your UV services? Even if it was UV-eligible at the retailer where you bought it, it won't appear at other UV retailers unless it's UV-eligible at that retailer.

              For example, B&N/Nook Video carries most Lionsgate & Miramax titles but AFAIK none of them are UV-eligible there. Not only does that mean those titles won't play at other UV retailers if you purchased them at Nook Video, but it also means you can't use a UV license purchased elsewhere (Vudu, Flixster, etc.) to play them at Nook Video. (That's important for Nook HD, Nook HD+ & Galaxy Tab 4 Nook owners as their built-in movie libraries use Nook Video; if it doesn't carry the movie you must use another UV retailer's app -- B&N recommends Flixster, but Vudu works as well. Also, to get UV titles in HD on the Nook HD & HD+ you must use Nook Video or the Google Play version of Flixster; Vudu, the Nook Store version of Flixster, and the GT4 Nook don't support HD at all.)
              That is not correct. When we buy a UV movie and it loads into our UV digital locker at uvvu.com then WE OWN UV DIGITAL RIGHTS TO THAT MOVIE. While all UV movies should be UV at ALL retailers, even if it's not we are suppose to have access to our UV titles on all "participating UV retailers". M-Go cannot tell me I don't have UV rights when I purchased UV rights from Vudu. If they do then they are NOT participating with UV and I want nothing to do with them.

              Comment

                #22
                Re: Movies that appear in other lockers but not Vudu

                I have the Watchmen Director's Cut on Flixster but it still hasn't shown up on. Vudu yet

                Comment

                  #23
                  Re: Movies that appear in other lockers but not Vudu

                  Originally posted by Jesse Hicks View Post
                  I have the Watchmen Director's Cut on Flixster but it still hasn't shown up on. Vudu yet
                  It probably won't transfer. The version that redeems on Flixster is a special version of the Director's cut. We do not currently have that version available.

                  Comment

                    #24
                    Re: Movies that appear in other lockers but not Vudu

                    Originally posted by lowenbotten View Post
                    Silent Night, Deadly Night Parts 1 & 2 are not UV on Vudu. Bought them at Target Ticket and they are UV enabled there and show up in my UV locker. Vudu has these movies but they are not UV and therefore, I can't watch them through Vudu.
                    Silent Night, Deadly Night Parts 1 & 2 are now showing up in my Vudu account as UV. Awesome.

                    Comment

                      #25
                      Re: Movies that appear in other lockers but not Vudu

                      Yeah it's been two weeks now and I still haven't gotten Space Jam yet either. Contacted Flixster who apparently updated their UV code of this title but not for me. Said they would look into it but I didn't have much hope and I was right. Shame as that title is listed in my UV locker as UV but only shows up in Flixster and nowhere else. Sure wish all these providers would get on the same page so this issue wouldn't continue to be a problem. Sigh.

                      Comment

                        #26
                        Re: Movies that appear in other lockers but not Vudu

                        Having a similar problem -- I redeemed "How to Train Your Dragon (1)" at Paramount's URL -- the movie is loaded in Paramount's locker (which doesn't do me a whole lot of good) as well as UVVU.

                        Would really much rather have it at VUDU with my others... :-)

                        Comment

                          #27
                          Re: Movies that appear in other lockers but not Vudu

                          Originally posted by JB_2K View Post
                          Having a similar problem -- I redeemed "How to Train Your Dragon (1)" at Paramount's URL -- the movie is loaded in Paramount's locker (which doesn't do me a whole lot of good) as well as UVVU.

                          Would really much rather have it at VUDU with my others... :-)
                          https://forum.vudu.com/showthread.ph...58#post1274658

                          Comment

                            #28
                            Re: Movies that appear in other lockers but not Vudu

                            Just went through this ordeal with Friday After Next. This is the first movie I've had this issue with.

                            I converted the DVD via Cinemanow, because the V2G software didn't recognize it. So now, it shows up pretty much everywhere except VUDU.

                            Cinemanow gave me the same "unlink and relink" advice, to no avail. I still don't understand how it's Cinemanow's problem anyway, considering the movie shows up everywhere else just fine. It also seems strange that the customer is responsible for trying to get a back-end issue fixed, when said customer has done their part (paid the fee).

                            I've pretty much given up on the issue being fixed to my satisfaction. While it's frustrating to open VUDU and know that one movie is missing, it's really not worth the effort (that I don't feel is the customer's responsibility anyway) for a single title.

                            Comment

                              #29
                              Re: Movies that appear in other lockers but not Vudu

                              This has bothered me for some time, but House of Flying Daggers is HD on Google Play, Flixster, and Cinemanow, but not on Vudu. The title has been around for a while and I'm surprised it hasn't become HD yet.

                              Comment

                                #30
                                Re: Movies that appear in other lockers but not Vudu

                                Originally posted by ntews View Post
                                This has bothered me for some time, but House of Flying Daggers is HD on Google Play, Flixster, and Cinemanow, but not on Vudu. The title has been around for a while and I'm surprised it hasn't become HD yet.
                                A little off topic, but the two Hellboy animated movies are still SD. Someone, somewhere should get on that!

                                Comment

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