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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Blue Screen

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    Blue Screen

    I've had a VUDU since they first came out and life has been sweet. Today I decided to do some serious cleaning in my A/V cabinet (after shutting power off to everything). Everything works now except VUDU. My HD's screen is blue. I route the HDMI through a switch so I tried a direct connect after a power reset. My Dish 722 also routes HDMI through the same switch and works fine. It's been so long since I've been concerned about any technical issues that I've wondered if there's some simple/stupid thing I've overlooked (it wouldn't be the first time). Thanks for any help.

    Yes, both lights are green.

    Re: Blue Screen

    Well, I would try three things next, in no particular order.

    Try to see if it's a handshake issue: power both off, then turn on one, count to 15 or so, then power on the other, then if that doesn't work, repeat in the reverse order.

    Also, check if it's the cables. Swap the cables between a currently good device and the Vudu.

    And try connecting the Vudu directly to the TV, to rule out a fussy/glitchy switch. Sure, it was fine before, but things do go wrong, obviously.

    You probably thought of some or all of this, but I figured it couldn't hurt to go over the basics.


      Re: Blue Screen

      Thanks for your suggestions. Yes, I did try those things and although I never determined what the exact cause was, it apparently did have to do with the handshake. I got past the blue screen and to the VUDU logo screen, where it would stay for a few minutes, flash a couple times, show a message telling me my HDMI connection wasn't HDMP compliant, and then revert to the blue screen. Multiple swaps and power offs eventually got it "fixed" and I'm back to the original configuration with the original cables. Whether there's a bent or flakey pin or it was just one of those strange and mysterious things that happens with computers, I don't know. I'll replace with new cables if it happens again.

      Props to John An in Customer Care. I emailed shortly after I posted and got an almost immediate series of responses as I worked through options. Thanks, John.