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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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HDMI issues...and others

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    #16
    Re: HDMI issues...and others

    I have a 1080p TV if that helps. But I think it is a hardware issue. The other day I was trying to play a movie and I got an error that said "Failed to Play movie" and the word "Attention" was double cast on top of the error. I called support and they believe there is a hardware error. The gentleman on the phone was very nice and they are going to preload a new Vudu unit for me, and overnight it.. Hopefully this fixes the problem.. The error screen was really strange!!

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      #17
      Re: HDMI issues...and others

      I thought I already replied to this.. But I guess it didn't work.. I have a 1080p sony 5300es 1080p upconvertiing/native receiver, and a brand new Pioneer Kuro 1080p HD5080 Plasma.. So it can handle HD.. I set both of the choices to 5.1 sound and 1080p.. Still getting the static screen every time I try to watch the vudu.. and the annoying issue of fast forwarding too fast and getting a frozen screen that continues to play audio.. even if I pick another movie the audio plays but the old frame stays up.. By box number is Ox357f

      I spoke with a nice tech manger at your company last night when I got a really WEIRD ERROR, that I had never seen before. The screen popped up and said "Failed to play movie" but the weird part was the word "attention" was double imposed on top of the first message.. Called in to support and he said it sounded like some sort of weird hardware error.. Thus saying that screen error was an unusual event. I was thinking "great I got a faulty unit and am going to be screwed for a few weeks before I can get you guys to help me with this.

      But that wasn't the case. Kevin at support assured me that he will be overnighting me a new seeded unit ASAP, and he believes the issue should be fixed.. Here is hoping to he is right.. If so I will be tracking down his boss somehow, to make sure he is aware that Kevin brought a customer ready to throw the unit into the trash and write it off as a "bad purchase" into a viable customer..

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        #18
        Re: HDMI issues...and others

        Sounds like you have more than one problem :-(

        Can you please try to select 1080i, reboot and check if you can play movies?

        Thanks,
        Volker

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