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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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HDMI issues...and others

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    Re: HDMI issues...and others

    I have a 1080p TV if that helps. But I think it is a hardware issue. The other day I was trying to play a movie and I got an error that said "Failed to Play movie" and the word "Attention" was double cast on top of the error. I called support and they believe there is a hardware error. The gentleman on the phone was very nice and they are going to preload a new Vudu unit for me, and overnight it.. Hopefully this fixes the problem.. The error screen was really strange!!


      Re: HDMI issues...and others

      I thought I already replied to this.. But I guess it didn't work.. I have a 1080p sony 5300es 1080p upconvertiing/native receiver, and a brand new Pioneer Kuro 1080p HD5080 Plasma.. So it can handle HD.. I set both of the choices to 5.1 sound and 1080p.. Still getting the static screen every time I try to watch the vudu.. and the annoying issue of fast forwarding too fast and getting a frozen screen that continues to play audio.. even if I pick another movie the audio plays but the old frame stays up.. By box number is Ox357f

      I spoke with a nice tech manger at your company last night when I got a really WEIRD ERROR, that I had never seen before. The screen popped up and said "Failed to play movie" but the weird part was the word "attention" was double imposed on top of the first message.. Called in to support and he said it sounded like some sort of weird hardware error.. Thus saying that screen error was an unusual event. I was thinking "great I got a faulty unit and am going to be screwed for a few weeks before I can get you guys to help me with this.

      But that wasn't the case. Kevin at support assured me that he will be overnighting me a new seeded unit ASAP, and he believes the issue should be fixed.. Here is hoping to he is right.. If so I will be tracking down his boss somehow, to make sure he is aware that Kevin brought a customer ready to throw the unit into the trash and write it off as a "bad purchase" into a viable customer..


        Re: HDMI issues...and others

        Sounds like you have more than one problem :-(

        Can you please try to select 1080i, reboot and check if you can play movies?