Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Playstation 5 - Playback Issues

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    I'm having the same issues on Xbox. I tried new Ethernet wires. New HDMI cable. Nothing. It works on Chromecast and my computer same network. Wired it just starts buffering ten or twenty minutes. Doesn't matter what movie.


      I've been having this problem consistently for a few weeks now on my Xbox series X. We have 400mbps internet service (and are using wired connection - get a constant buffering error with movies both new and old via Vudu app - says that it recommends we stream SD version - which is ridiculous. Can play our titles HDX through other apps just fine, it is a Vudu issue specifically. Needs to be fixed, its totally unacceptable.



        And I’m having the same issue also with my Xbox Series X. It doesn’t happen on my PS5, Roku device or if I stream directly through my smart TV app.

        My setup:
        Xbox Series X
        Optical Fiber
        900mbps download/upload
        Ethernet connected

        We have Disney +, Netflix, Apple TV+ and none of those services ever buffer like this. Not once.

        By contrast, playing a movie through Vudu has become a chore. Because it was my go to app for watching content, I always start with them… and then about 8-10 minutes in the blue circles appear and I’m reminded: Oh right, this is broken.

        And I see in the thread Vudu reps asking: which title did this happen with? Well, I’m here to say: every darn title I’ve tried to watch of late. I do not think this is about a single movie or TV show. It’s the service itself.

        I emailed Vudu help and received… zilch. Even a “we’re aware of the issue and we’re looking into it” would go a long way.

        I completely understand if a service isn’t perfect and needs to be refined. My phone gets regular updates. As does my PC. As does my console. Nothing is ever in a perfect state.

        But where the new Vudu is falling short is in the customer service department. The lack of a response — seemingly to anyone affected by this issue — makes me think as others do above: what’s my exit strategy from this platform?

        I’ve genuinely enjoyed Vudu. It remains my go to platform for digital movies and TV. But if this isn’t addressed soon — or even acknowledged — I’m switching to another platform.