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Managing my devices, you have no devices activated on your account

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    Managing my devices, you have no devices activated on your account

    The other night while playing around with my vudu enabled samsung Blu-Ray player I launched vudu and created an account so I could try the service out with the free movie. I ended up registering through the screen, and then followed up with the email to complete the process.

    Today I went to vudu.com on my computer and without trying to login first I just created an account, using the same email address and it indicated that it was not in use so I continued the account creation through the website. Now when I am logged into my account and go to Manage Devices, it says I don't have any devices. I am unable to locate a feature to add my Samsung to this account I created on the website. I have included 2 images. One screen shot showing you what I see on the website, and the other is a picture of my system information on the device.

    #2
    Re: Managing my devices, you have no devices activated on your account

    Originally posted by nexusnrg View Post
    The other night while playing around with my vudu enabled samsung Blu-Ray player I launched vudu and created an account so I could try the service out with the free movie. I ended up registering through the screen, and then followed up with the email to complete the process.

    Today I went to vudu.com on my computer and without trying to login first I just created an account, using the same email address and it indicated that it was not in use so I continued the account creation through the website. Now when I am logged into my account and go to Manage Devices, it says I don't have any devices. I am unable to locate a feature to add my Samsung to this account I created on the website. I have included 2 images. One screen shot showing you what I see on the website, and the other is a picture of my system information on the device.

    Could you post your device ID for us? You should see this in info and settings under the my vudu tab.

    Comment


      #3
      Re: Managing my devices, you have no devices activated on your account

      dhatman, I sent you a PM about this issue over a week ago with that info but you never responded so I opened up this forum post. Please check your pm's.

      Comment


        #4
        Re: Managing my devices, you have no devices activated on your account

        Device ID: 0x14fdbef

        I also sent you a PM on the 3rd of July with all of that information.

        Comment


          #5
          Re: Managing my devices, you have no devices activated on your account

          Sorry Nex,

          It's been a very busy few months with the launch of D2D, so i haven't been on the forums as much as i would have liked. It looks like you had a Walmart and VUDU account, each using the same email address. I moved your device to the VUDU account, which has an owned movie. Would you like me to close out the Walmart account to avoid any confusion in the future?

          Comment


            #6
            Re: Managing my devices, you have no devices activated on your account

            Thank you for the assistance, I now see my device listed under my account. Yes please go ahead and remove the walmart account. I'll just use the account I setup on the web.


            Originally posted by dhatman View Post
            Sorry Nex,

            It's been a very busy few months with the launch of D2D, so i haven't been on the forums as much as i would have liked. It looks like you had a Walmart and VUDU account, each using the same email address. I moved your device to the VUDU account, which has an owned movie. Would you like me to close out the Walmart account to avoid any confusion in the future?

            Comment

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