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Sony BDP-S580 and VUDU

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    #1

    Sony BDP-S580 and VUDU

    I have 2 Sony BDP-S580 Blu Ray players I've been using with Vudu since I believe March of 2012. Everything has been working fine and then yesterday when accessing Vudu from both players ...

    after showing the Vudu logo then switching to the loading screen, initializing Vudu movies and then Vudu movies running screen a pop up BOX appears that says:

    Complete Account Setup
    Please check your email to complete your Account
    Setup. If you can't find your VUDU Account Setup
    email, click on one of the options below.

    Resend Email Change Email Do it Later

    All that information above appears in the pop up box. Both of my players have up to date firmware as I have verified this through Sony. If I click on the Resend Email option another pop up box appears that says:

    Error
    Please log in to www.vudu.com with your email (my email addy inserted here) and password and follow the instructions to enter your credit card information.

    My credit card information is up to date. I'm a Vudu member through my Wal-Mart account. Everything is up to date. I've sent a support ticket on this and was advised to power cycle both players and my router and then I should be able to stream. I didn't tell support I couldn't stream movies, after I informed them I could still stream movies and to read what I wrote in my support ticket, I was then advised to update my firmware. My firmware is up to date and all other services Amazon, Netflix etc are working fine, no pop boxes. I emailed support advising my firmware is up to date but haven't heard back from them yet.

    If I pick the "Do it Later" option, it then takes me to the VUDU screen where I can access My Vudu movies. I know Vudu has done updates to their software lately as now I can sort my movies by genre/purchase time/alphabetical etc and never could before.

    I don't think this pop up box is an issue with my Sony players. Any insite on this from support would be appreciated.
    Tags: None
    #2
    Re: Sony BDP-S580 and VUDU

    that's a very strange VUDU error. I have a S580 also and checked to see if I get any of those errors. My unit appears to be working fine.

    I have been emailing Sony support for the last couple weeks about CinemaNow application not working since CN went UV. Their last reply was that CN would be fixed in January.

    Comment

      #3
      Re: Sony BDP-S580 and VUDU

      I just got another email from Vudu support asking for the firmware versions of my Sony Blu Ray players. I have both players set to automatically notify me if a new firmware version is available. I also verified on the Sony website that both my players have the latest firmware released August 8. 2012
      Firmware version M07.R.0624 on both players as they are exactly the same player.

      Posting info in case any of the engineer's here on the forum might find the information helpful in solving the problem as the issue isn't resolved.

      Any assistance is appreciated.

      Comment

        #4
        Re: Sony BDP-S580 and VUDU

        Originally posted by Sandra View Post
        I just got another email from Vudu support asking for the firmware versions of my Sony Blu Ray players. I have both players set to automatically notify me if a new firmware version is available. I also verified on the Sony website that both my players have the latest firmware released August 8. 2012
        Firmware version M07.R.0624 on both players as they are exactly the same player.

        Posting info in case any of the engineer's here on the forum might find the information helpful in solving the problem as the issue isn't resolved.

        Any assistance is appreciated.
        Hello Sandra,

        What is your case number?

        Would you be able to get a screenshot of the error message?
        Dan H.
        VUDU QA

        Comment

          #5
          Re: Sony BDP-S580 and VUDU

          Originally posted by dhatman View Post
          Hello Sandra,

          What is your case number?

          Would you be able to get a screenshot of the error message?
          Incident: 121217-000771 I think that's the number you want. I sent you a private message with the screenshots as one of them shows my email address.

          Comment

            #6
            Re: Sony BDP-S580 and VUDU

            Sandra,

            I just sent you an email. We need a little bit more information just in case. If you have any questions, please let me know.

            Edit:
            Could you include those pictures in your return email?
            Dan H.
            VUDU QA

            Comment

              #7
              Re: Sony BDP-S580 and VUDU

              Originally posted by dhatman View Post
              Sandra,

              I just sent you an email. We need a little bit more information just in case. If you have any questions, please let me know.

              Edit:
              Could you include those pictures in your return email?
              Hi Dan,
              Just sent two emails. The first has the information you requested regarding the Info & Settings tab and the 2nd email has the photos.

              Thanks so much for your help with this issue.

              You're the best.

              Comment

                #8
                Re: Sony BDP-S580 and VUDU

                Hi Dan ...

                Been missing from cyberspace for more than a month due to computer dying. Up and running again and wanted to let you know this issue was fixed in a VERY PROMPT MANNER of which I am very grateful.

                Thanks for your help as always.

                Comment

                  #9
                  Re: Sony BDP-S580 and VUDU

                  Originally posted by Sandra View Post
                  Hi Dan ...

                  Been missing from cyberspace for more than a month due to computer dying. Up and running again and wanted to let you know this issue was fixed in a VERY PROMPT MANNER of which I am very grateful.

                  Thanks for your help as always.
                  Glad to hear it's working correctly again!
                  Dan H.
                  VUDU QA

                  Comment

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