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Vudu Forum Guidelines

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Movies redeemed via VUDU not appearing in Ultraviolet

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    Movies redeemed via VUDU not appearing in Ultraviolet

    In addition the free movies received when activating my account, 2 movies I've purchased and redeemed the U/V codes through VUDU, appear in my VUDU account but none have transferred to my Ultraviolet account locker.

    VUDU and U/V are linked, as they both show up in each others accounts. However, while Flixter and Sony Pictures account movies transferred to the Ultraviolet site, the Vudu films have not.

    In my Vudu account, films redeemed through other retailers are listed as "Own". While the movies redeemed through Vudu are listed as "Promo/Own" and will not transfer. How can they be "Promo/Own" when they were purchased and redeemed with an U/V code? Any help is appreciated. Thanks.

    Mike

    #2
    Re: Movies redeemed via VUDU not appearing in Ultraviolet

    Originally posted by doodlehawk View Post
    In addition the free movies received when activating my account, 2 movies I've purchased and redeemed the U/V codes through VUDU, appear in my VUDU account but none have transferred to my Ultraviolet account locker.

    VUDU and U/V are linked, as they both show up in each others accounts. However, while Flixter and Sony Pictures account movies transferred to the Ultraviolet site, the Vudu films have not.

    In my Vudu account, films redeemed through other retailers are listed as "Own". While the movies redeemed through Vudu are listed as "Promo/Own" and will not transfer. How can they be "Promo/Own" when they were purchased and redeemed with an U/V code? Any help is appreciated. Thanks.

    Mike
    If your movies from Vudu are not transferring over to UV, you should submit a case to Vudu support at http://support.vudu.com.
    As to the way movies are listed in your purchase history.
    Redeem UV codes: Own vs. Promo/Own?

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