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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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HDCP Error 3338 problem -SOLVED!-

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    HDCP Error 3338 problem -SOLVED!-

    For MONTHS I wrestled with this problem/error. I had always been able to view HDX movies on my ASUS PC and LG monitor before. Never had seen any HDCP errors, ever.

    Suddenly out of the blue, I began getting the HDCP 3338 error every time I tried to watch a title in HDX, and was now only allowed to view them in SD!

    I contacted VUDU technical support, and they responded that it was probably my video card. Huh??? I was told that maybe my video card drivers were too old, and to look online for updates. uh, oooh kaaaay.

    I keep my stuff up to date constantly. The problem surfaced during a time when nothing had recently updated... so the suggestion sounded like a waste of time, but I checked anyway, no, there were no new updates for my video card.

    I tried everything. I uninstalled various applications, stripped everything down, new cables, HDMI, DVI.....still had the 3338 error. Even thought that my embedded video card had gone bad.

    Exasperated, I was actually going to order a new video card when it occurred to me that perhaps VUDU had changed it's own requirements, and forgot to tell us lowly, apparently insignificant customers. I went online and began seeing chatter like this in other forums discussing VUDU. But certainly VUDU support would TELL ME if they had changed their HDCP requirements/restrictions, right? I mean, I took the time to ASK THEM POINT BLANK!

    So, I began thinking like an HDCP Nazi. What kinds of programs would a warped mind seek to limit on user's hardware. Then it hit me, remote access! Perhaps copyright holders would want to crush any attempt at a user watching their own purchased content on a tablet or mobile device, or at work, etc. Hmmm. So I use 3 remote access programs, LogMeIn, Splashtop and PocketCloud.

    I uninstalled all of them, and MY HDCP error 3338 PROBLEM VANISHED!!!!!!!

    So then I re-installed PocketCloud and then LogMeIn, and was still able to view VUDU titles in HDX. No problem with those applications. Then I installed Splashtop --- by golly, HDCP error 3338!!

    So, here's what really ****es me off.

    I had ALL THIS CONTACT time and interaction with VUDU support, and not once, NOT ONE FRIGGING TIME did they share that remote access types of programs can activate HDCP barriers to watching VUDU content. WHY? I mean WHY????!!! Is it a SECRET?

    If they would have simply SAID 'hey, do you use any remote desktop applications? Sometimes they are the cause of this error." And I would have been able to 'fix' my GD problem that same day. F***!!!

    This really, really REALLY ****es me off. And what FURTHER ****es me off is I HAVE ALWAYS HAD SPLASHTOP INSTALLED ON MY PC, for over a year at least, without any issues viewing VUDU content in HDX. So the "PROBLEM" began when VUDU 'decided' to begin BLOCKING users with that particular program installed, and they didn't even have the FRIGGING decency to send us a notice regarding this, OR EVEN INFORMING US of this conflict WHEN WE had even CONTACTED SUPPORT WITH THE PROBLEM!!!!

    I REALLY like the VUDU service, but this kind of 'disconnect' from reality and subsequent horrible customer experience REALLY REALLY makes me wonder if my investment in their 'service' has been a wise one.

    Buyer and user beware!

    Re: HDCP Error 3338 problem -SOLVED!-

    VUDU isn't responsible for any applications you may or may not have installed on your PC. I wouldn't expect them to ask for a list of programs and then go one by one to test compatibility. I fail to see how you can blame this on VUDU's support.


      Re: HDCP Error 3338 problem -SOLVED!-

      Originally posted by moviebuff13 View Post
      VUDU isn't responsible for any applications you may or may not have installed on your PC. I wouldn't expect them to ask for a list of programs and then go one by one to test compatibility. I fail to see how you can blame this on VUDU's support.
      Don't be petty and ridiculous and snivel-nerdy. Nowhere did I say that, or would I. My post stands. RE-Read it.

      I EXPECT VUDU to have suggestions as to the 'types' of programs that can, and that they HAVE seen others have trouble with.