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vudu code for bonus content won't redeem

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    vudu code for bonus content won't redeem

    So a while back I purchased the movie Kick-*** 2 Blu-ray from Wal-Mart which came with a vudu code for an exclusive 30 minutes of content. I finally tried to redeem the code and it shows up as invalid.

    I contacted Universal support but they can't reissue a vudu code from the response I got.

    I have already tried multiple web browsers and all possible redemptions urls, all state 'Invalid.' The code doesn't expire until 12/31/14.

    I contacted vudu support via email but the response I got was not very helpful - I stated I bought the Blu-ray, that the code won't redeem, and even included a picture of the movie, the code, and the receipt.

    Support thought I was redeeming a movie even though I stated it was bonus content, and asked me if I bought a Blu-ray or DVD and if I could send a picture of the code.... which struck me as odd since I already included all that information in my initial inquiry.

    So I know I can go back and forth with support for a few more days, but after going back and forth with Universal support for a week I was hoping to avoid that.

    In the same email I also requested 4 free tv episodes be removed from my account, and the reply from vudu support was to contact vudu support with the titles I wanted removed. Except I already did that too.

    So I seemed to get a circular answer to both my questions... and I'm not sure if anyone actually read my email.

    So I was hoping maybe I could ask for help here! The incident/reference # is 140819-000076 which includes my original query and picture of the vudu code that won't redeem, front and back, as well as the 4 tv episodes I was requesting be removed from my account.

    Thank you so much!

    #2
    Re: vudu code for bonus content won't redeem

    Originally posted by qazzaq View Post
    So a while back I purchased the movie Kick-*** 2 Blu-ray from Wal-Mart which came with a vudu code for an exclusive 30 minutes of content. I finally tried to redeem the code and it shows up as invalid.

    I contacted Universal support but they can't reissue a vudu code from the response I got.

    I have already tried multiple web browsers and all possible redemptions urls, all state 'Invalid.' The code doesn't expire until 12/31/14.

    I contacted vudu support via email but the response I got was not very helpful - I stated I bought the Blu-ray, that the code won't redeem, and even included a picture of the movie, the code, and the receipt.

    Support thought I was redeeming a movie even though I stated it was bonus content, and asked me if I bought a Blu-ray or DVD and if I could send a picture of the code.... which struck me as odd since I already included all that information in my initial inquiry.

    So I know I can go back and forth with support for a few more days, but after going back and forth with Universal support for a week I was hoping to avoid that.

    In the same email I also requested 4 free tv episodes be removed from my account, and the reply from vudu support was to contact vudu support with the titles I wanted removed. Except I already did that too.

    So I seemed to get a circular answer to both my questions... and I'm not sure if anyone actually read my email.

    So I was hoping maybe I could ask for help here! The incident/reference # is 140819-000076 which includes my original query and picture of the vudu code that won't redeem, front and back, as well as the 4 tv episodes I was requesting be removed from my account.

    Thank you so much!
    It looks like the code expired on 7/31/14. If you add a picture of the promotion insert to your case, i'll see if i can help.
    Dan H.
    VUDU QA

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      #3
      Re: vudu code for bonus content won't redeem

      Originally posted by DanielH View Post
      It looks like the code expired on 7/31/14. If you add a picture of the promotion insert to your case, i'll see if i can help.
      I replied to the case email and included the picture of the code as an attachment as well as a url link.

      The sticker says it expires 12/31/14!

      Thanks a lot


      edit: Support took care of the content removal and is still working on the promo code issue... thanks for the help and sorry for being impatient and posting in the forums too!

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