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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU App on My LG TV Won't Work Properly.

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    #16
    We are still investigating this issue. I'll respond once I have more information.

    Comment

      #17
      I have an LG 70UH6350 that has been having the same issue with the VUDU APP. Over the past few weeks my app runs slow, sometimes it won?t access my library. I removed the app and reinstalled and the problem persists. I am using a wireless connection and so is my PS3 which has no issues with VUDU.

      Thanks

      Comment

        #18
        also sound problems when viewing Dolby Vision titles on VUDU app in OLED C6p model. Many other users reporting same thing. sound stutters every other second. makes most DV titles un-watchable. sound is perfect when watching HDX

        Comment

          #19
          Guys.. I came writing that I actually think it's the LG TV firmware update that might have caused problems with vudu. Because I'm now trying Amazon Prime and I'm getting a blackscreen. So, I'm having problems with other apps, aswell.

          Comment

            #20
            Originally posted by rh.hamilton27 View Post
            Guys.. I came writing that I actually think it's the LG TV firmware update that might have caused problems with vudu. Because I'm now trying Amazon Prime and I'm getting a blackscreen. So, I'm having problems with other apps, aswell.
            I have used YouTube and Netflix with no issues. My problems seem to be strictly related to VUDU.

            Comment

              #21
              Add another person to the list of people who can't get the VUDU app to play. I have a LG OLED C7 55 and can't watch anything through VUDU. Netflix seems to work fine so far (not a single issue), but I'm having issues with Amazon. Amazon only seems to intermittently work.

              Comment

                #22
                I am having the same problems on my LG smartv and also on my PS4 and XBox One S. have over 500 movies on VUDU and its impossible to access my collection or purchase new stuff. Tried hard reboots, new router etc.

                Comment

                  #23
                  Originally posted by JimmyLoops View Post
                  also sound problems when viewing Dolby Vision titles on VUDU app in OLED C6p model. Many other users reporting same thing. sound stutters every other second. makes most DV titles un-watchable. sound is perfect when watching HDX
                  I?ve had intermittent audio issues like JimmyLoops is having with various titles in VUDU as well but my issues were also with HDX. It seemed to be certain titles.

                  Comment

                    #24
                    add another person to the issue list, OLEDB755 can play trailers at SD but it will not load any movies

                    Comment

                      #25
                      Any updates on this?

                      I'm also encountering this same problem on my LG OLED65CP. The VUDU app has recently been performing very sluggishly. Trying to watch content I've already purchased is difficult and often requires hard rebooting the TV several times. No problems at all with Amazon, Netflix, Youtube, or Hulu. Only VUDU is having issues. Seems perhaps server related, I don't believe the rebooting of the TV actually accomplishes anything; it is likely just a coincidence. Any suggested workarounds? Firmware version of the TV is 05.30.02. VUDU app is whatever the latest available version is currently.

                      Comment

                        #26
                        Originally posted by themikester60 View Post
                        Any updates on this?

                        I'm also encountering this same problem on my LG OLED65CP. The VUDU app has recently been performing very sluggishly. Trying to watch content I've already purchased is difficult and often requires hard rebooting the TV several times. No problems at all with Amazon, Netflix, Youtube, or Hulu. Only VUDU is having issues. Seems perhaps server related, I don't believe the rebooting of the TV actually accomplishes anything; it is likely just a coincidence. Any suggested workarounds? Firmware version of the TV is 05.30.02. VUDU app is whatever the latest available version is currently.
                        No, it's definitely server related because I've been having problems watching any 4k Vudu content on my Vizio since September 2017 and it's still going on.

                        85 UHD
                        858 HDX
                        3 SD

                        Comment

                          #27
                          I?m havin more trouble tonight with my LG OLED E65 than ever. I can?t even get a movie?s launch page to load. I checked and they updated the app today apparently. This new update seems to be more broken than the last one.

                          Comment

                            #28
                            Any update to this? Just found this thread but both my LG 50UH5500 and 55UH6150 has been experiencing the same exact symptoms from just around before Christmas. It's definitely the VUDU app since Netflix and Hulu apps work just fine even before I tried resetting the TV's to factory defaults.

                            On a side note, the updated VUDU app on my PS4 with the 5.03 firmware that was released I think Dec 14, 2017 has issues, but not anywhere near as severe as my LG's

                            Comment

                              #29
                              I have an LG C7 and yesterday as my wife was navigating around the menus was notified that there was an update for the Vudu app. After the update applied I decided to power cycle the TV, and now I don't have issues with playing my Vudu library of movies. I do notice that now I click on a title or when using the LG wand controller I hover over a movie, it takes a second or two for it to show "Play". But that's ok as long as it works. If it doesn't work today when I get home then I'll update this post.

                              Comment

                                #30
                                Same Issues, LG 65C6P. I will not purchase any new VUDU titles till this issue is resolved.

                                Comment

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