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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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VUDU App on My LG TV Won't Work Properly.

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    #106
    Originally posted by jpcertified View Post

    Yes, both were Netgear C7000 and both had same issue. Everything but Vudu work with that cable modem. Comcast installer recommended the Motorola MG7550 which i bought and works with Vudu. The other question was yes the poster displayed but playback of the movie was not playing. It would just show loading. So far COCO UHD will not load and Jumanji (2017) UHD as I know of
    I have an Arris Surfboard SB6190 and I cant get anything to load period. Not the main menu, no movies, no trailers. I bought the modem last summer and didn?t have any problems with Vudu until November when everything went to hell for us LG users. I find it hard to believe that the modem is to blame for this...but, I?m glad that you are able to use the service again. I just hope that Vudu will get off their butts and find a fix for everyone else.

    Comment

      #107
      Originally posted by FelipeF View Post

      At this point I think we have enough info from users about this issue. We continue to work with LG to get this resolved ASAP.
      Five months in and no resolution doesn't really qualify as ASAP. Completely unacceptable. Fix it.

      Comment

        #108
        I have the loading issue on both my B6 and Samsung MU8000. Glad to see Vudu working dilligently on this issue...

        Comment

          #109
          I just purchased (05-01) a 2017 86" lg for my theater room. I have a Sony 850D 75" in my den. The Sony is fed by a Roku Premier + and works fine. The LG was working ok right after I first powered it up. VUDU worked perfectly! Dolby Vision and Atmos showing UHD content. It appears the TV auto upgraded it's software. (It was showing message about not powering down due to software upgrade) . Not sure that was an LG upgrade or a VUDU upgrade! As a result I now have all the problems listed here in this forum. I bought the LG to watch my UHD content in Dolby vision, since my 2016 Sony will not play Dolby vision. FandangoNow works fine. I don't use Netflix or Amazon. All devices are via Ethernet hardwire connections. I have 1180 movies on VUDU. I hope you and LG can fix this quickly, because I don't think a $4000 tv should act this way!

          Comment

            #110
            Its been 6 months I have given up hope that Vudu and LG can fix this problem. Vudu now supports UHD on Apple 4k tv and have decided to go that route rather than grow old waiting for them to fix this issue.

            Comment

              #111
              Originally posted by Hondo View Post
              Its been 6 months I have given up hope that Vudu and LG can fix this problem. Vudu now supports UHD on Apple 4k tv and have decided to go that route rather than grow old waiting for them to fix this issue.
              Be patient Young Grasshopper..it took that same 6 months to get a fix for the CCU and it happened...so I see a bright sunshine in your future.

              Comment

                #112
                Originally posted by jpcertified View Post

                Yes, both were Netgear C7000 and both had same issue. Everything but Vudu work with that cable modem. Comcast installer recommended the Motorola MG7550 which i bought and works with Vudu. The other question was yes the poster displayed but playback of the movie was not playing. It would just show loading. So far COCO UHD will not load and Jumanji (2017) UHD as I know of
                Hi JP,

                Would you happen to have the firmware version that was running on the C7000 modems you had issues with? We tested the C7000 while on Comcast on a 2016 LG OLED TV and i haven't had any trouble streaming Coco UHD. If possible i wanted to compare the version number on your modem and on ours.

                Comment

                  #113
                  Originally posted by DanielH View Post

                  Hi JP,

                  Would you happen to have the firmware version that was running on the C7000 modems you had issues with? We tested the C7000 while on Comcast on a 2016 LG OLED TV and i haven't had any trouble streaming Coco UHD. If possible i wanted to compare the version number on your modem and on ours.
                  Sorry don"t have that info. I returned them and went with a Motorola

                  Comment

                    #114
                    Originally posted by jpcertified View Post

                    Sorry don"t have that info. I returned them and went with a Motorola
                    Thanks JP,

                    Do you recall if you had changed any of the modem settings from the defaults?

                    Comment

                      #115
                      How Awesome is the vudu 4k Stream? You guys are lucky to have it. The LG OLED 2015 65ef9500 doesn't support VUDU. i'm still upset about it.

                      Comment

                        #116
                        Originally posted by Aceawesome View Post
                        How Awesome is the vudu 4k Stream? You guys are lucky to have it. The LG OLED 2015 65ef9500 doesn't support VUDU. i'm still upset about it.
                        That's the same OLED I have but I have other devices in that room attached to the LG TV that can do 4k HDR Vudu (Apple TV 4k and the FireTV).

                        115 UHD
                        844 HDX
                        3 SD

                        Comment

                          #117
                          Originally posted by Aceawesome View Post
                          How Awesome is the vudu 4k Stream? You guys are lucky to have it. The LG OLED 2015 65ef9500 doesn't support VUDU. i'm still upset about it.
                          Honestly it use to be freaking awesome. I say use to be, since I haven?t been able to watch a movie on the native LG app since November of last year.

                          Come on Vudu. Get off your butts and just fix the freaking app.

                          Comment

                            #118
                            Originally posted by Faydar View Post

                            Honestly it use to be freaking awesome. I say use to be, since I haven?t been able to watch a movie on the native LG app since November of last year.

                            Come on Vudu. Get off your butts and just fix the freaking app.
                            Hello Faydar,

                            We put in a potential fix for the issues about posters not loading and movies not starting. Please try the new Vudu App widget version 229932 and let us know if you see any improvements.

                            LG is publishing on Monday 05/14/18 at 5pm PDT.

                            Thanks
                            Tam

                            Comment

                              #119
                              Originally posted by TamM View Post

                              Hello Faydar,

                              We put in a potential fix for the issues about posters not loading and movies not starting. Please try the new Vudu App widget version 229932 and let us know if you see any improvements.

                              LG is publishing on Monday 05/14/18 at 5pm PDT.

                              Thanks
                              Tam
                              Intriguing, I am on a business trip for the new couple days but will definitely update our LGs and try it out.

                              Comment

                                #120
                                What is going on???? LG B7 updated vudu app to latest version and now I can't stream a single 4k movie without buffering interrupts every 5-10 seconds. I have mediacom 1gb so speed is not an issue.

                                https://image.ibb.co

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