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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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    #16
    Re: Login failed.

    Originally posted by Tweetygal32887 View Post
    Hello, I'm having the same problem. I'm using a saved password but it keeps saying login failed. Please help!
    What device are you using?

    Comment


      #17
      Re: Login failed.

      Originally posted by greywolfsspirit View Post
      I am also recently getting this login failed error.. I am in the US and have been using the app for over a year with no issues. I can use the exact same app on my phone and it works just fine, as well as my windows 10 pc, same account and password, no problem. But now on my Samsung Galaxy Tab 2 10.1 (Model P5113) running Lineage OS 13 (Marshmallow 6.0.1) which I have been running for over 3 months with no problem, suddenly I get nothing but login failed every time I try to connect. I've downgraded my version of Lineage to several previous versions including going back a month or two, as well as downgrading my copy of vudu to try and track the error to no avail. The issue crept up about 2 weeks ago when I suddenly had a pop up saying that it could not run Vudu on a rooted device suddenly (after running on the same operating system the previous 3 months with no prior issues). Next day, I couldnt even log in. I have totally wiped my tablet, it is currently non-rooted, and still I cant log in. Any help would be appreciated
      What Android OS is on it now? Is it back to OEM stock OS?

      Comment


        #18
        Re: Login failed.

        Originally posted by greywolfsspirit View Post
        I am also recently getting this login failed error.. I am in the US and have been using the app for over a year with no issues. I can use the exact same app on my phone and it works just fine, as well as my windows 10 pc, same account and password, no problem. But now on my Samsung Galaxy Tab 2 10.1 (Model P5113) running Lineage OS 13 (Marshmallow 6.0.1) which I have been running for over 3 months with no problem, suddenly I get nothing but login failed every time I try to connect. I've downgraded my version of Lineage to several previous versions including going back a month or two, as well as downgrading my copy of vudu to try and track the error to no avail. The issue crept up about 2 weeks ago when I suddenly had a pop up saying that it could not run Vudu on a rooted device suddenly (after running on the same operating system the previous 3 months with no prior issues). Next day, I couldnt even log in. I have totally wiped my tablet, it is currently non-rooted, and still I cant log in. Any help would be appreciated
        I just wanted to throw my two cents in here. I have the exact same problem also. I'm also running Lineage (7.1.2) on a Samsung Galaxy Tab S 10.5 (chagallwifi). I can log in everywhere else except my tablet. I have tried downgrading both the OS and app to a version that I know worked fine before (no luck there). This problem started a few weeks ago, before that, no problems. I didn't get a rooted error message though (most likely because I never run with root enabled). I have contacted Vudu app support (they are not able to help and super slow to respond). Whenever I try to login, it instantly kicks back 'login failed'. I feel it must be something other than the app or OS, because it worked without a hitch before.

        Comment


          #19
          Re: Login failed.

          This is a problem with SafetyNet and LineageOS. The following is from LineageOS website concerning SafetyNet. Unfortunately, Vudu Customer Service knows very little about this, but I have verified it is a SafetyNet issue. If you can't pass SafetyNet, the Vudu app is not going to work properly. SafetyNet is also why Netflix will not show up in Google Play Store on LineageOS.

          SafetyNet: What it is, and how it affects you
          What is SafetyNet?
          SafetyNet is an API that was developed by Google in order to detect whether or not a device is in a known-good state. On older devices, this check is more lenient in order to maintain compatibility.

          How does this affect you?
          App developers can choose to enable a toggle in the app developer console to hide their app on the Play Store if a device doesn?t pass SafetyNet tests, or can choose to check the SafetyNet status of a device to disable certain functionality. Notable examples would be Netflix, which is hidden on the Play Store, and Android Pay, which checks SafetyNet each time the app is used. Devices running Lineage may have a smaller selection of usable apps in the Play Store as a result of these checks.

          What are we going to do about it?
          Our official stance is that we will not intentionally circumvent an integrity check that Google has put in place for app developers. Any action taken to bypass SafetyNet risks a backlash against all custom OSes, and could cause Google to block them entirely from the Play Store. We have always taken the approach that our customizations should not change the underlying Android architecture in ways that developers cannot predict.

          What can you do about it?
          For apps that are no longer visible in the Play Store, you can pursue alternative methods of app installation. For apps that inhibit functionality, you can always install your device?s stock software and relock your bootloader.

          The LineageOS Team

          Comment


            #20
            I am not able to login to the Vudu app on my Samsung smart tv. I do have a Walmart account, & I am using the correct account because I even reset my Vudu password to be different than the for my Walmart account. I am located in the United States & I JUST purchased my tv this December, so it is still relatively new. What?s going on Vudu??

            Comment

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