Hello,
I am a new Vudu customer who purchased The Office the Complete Series. I am watching on my Roku 4 HD.
After watching several episodes the app prompts me to rate the previous episode. I enter a rating and choose Done. It the puts me back at the list of episodes and does not auto-play the next one. This is all fine, BUT...
I cannot watch the next episode. I highlight it, press enter on my remote and nothing happens. No error - the episode simply won't play.
If I go to the episode after that (thus skipping an episode) it works fine. I can highlight the episode, press enter on my remote, and it plays.
This has happened repeatedly. Every time I get asked for a rating I enter the rating, get moved back to the "choose an episode" screen, and I cannot watch the next episode no matter how many times I press enter on my remote. It simply ignores the command.
As an example - I was prompted for a rating after S1E4 - The Alliance. I entered my rating then attempted to watch the next episode (S1E5 Basketball) and no matter how many times I pressed enter the episode would not play. If I went back to the menu and chose S1E6 (Hot Girl) it plays immediately. A day or two later I tried to play S1E5 and it worked immediately.
I'm now up to almost the end of season 3 and the issue happens every time I'm prompted to rate the previous episode. It's like I'm "locked out" of watching the next episode for some reason.
Why is this happening and what can be done to fix it?
Thank you for your time.
-- JT
I am a new Vudu customer who purchased The Office the Complete Series. I am watching on my Roku 4 HD.
After watching several episodes the app prompts me to rate the previous episode. I enter a rating and choose Done. It the puts me back at the list of episodes and does not auto-play the next one. This is all fine, BUT...
I cannot watch the next episode. I highlight it, press enter on my remote and nothing happens. No error - the episode simply won't play.
If I go to the episode after that (thus skipping an episode) it works fine. I can highlight the episode, press enter on my remote, and it plays.
This has happened repeatedly. Every time I get asked for a rating I enter the rating, get moved back to the "choose an episode" screen, and I cannot watch the next episode no matter how many times I press enter on my remote. It simply ignores the command.
As an example - I was prompted for a rating after S1E4 - The Alliance. I entered my rating then attempted to watch the next episode (S1E5 Basketball) and no matter how many times I pressed enter the episode would not play. If I went back to the menu and chose S1E6 (Hot Girl) it plays immediately. A day or two later I tried to play S1E5 and it worked immediately.
I'm now up to almost the end of season 3 and the issue happens every time I'm prompted to rate the previous episode. It's like I'm "locked out" of watching the next episode for some reason.
Why is this happening and what can be done to fix it?
Thank you for your time.
-- JT
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