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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Password reset email not received

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    Password reset email not received

    I have been trying to reset my '' password for the last several hours.

    I try to enter the username and password (as I know them) on the MyLogin webpage: <>.

    I receive a response that says: "Login Failed" - I'm not entirely sure whether its failing on the password or the username.

    I click "Forgot your Vudu password?"

    I am asked to enter my email. I enter the email address that I used for my Vudu account (I use a password manager application, so I'm sure I'm entering the email correctly). My email address is an email address that I created specifically for the website/service, and it's a domain that I own/manage through a webhosting service (yes the domain has proper DNS routing configured to receive email). The email address is a valid/common top level domain (.net) that I've been using for email since 2002.

    I click on the 'Submit' button and I'm presented with the following message: "We have sent password reset instructions to your email address. If you do not receive the instructions, check your spam and junk mail filters."

    The reset email is not received. I have tried this multiple times, and the email never arrives.

    I have done the following things to make sure that the email should get through:
    1 - Send a test email From: <> To: <> (these are not actual email addresses) to test deliverability. I send the email from a common email carrier to my Vudu specific email address as a test. The test email is delivered in less than five seconds.
    2 - I check the message deliverability logs on the Halon email filtering service (before it's forwarded to my hosting provider). There are no indications that any inbound email (for the specific email address) was received, filtered, held, quarantined, rejected, etc. The Halon email filtering service allows me to see all actions performed on inbound and outbound email to my hosted domains.
    3 - I whitelisted the email address: <> with the Halon filtering service. Just in case.
    4 - I set up a 'whitelist' for on the Apache SpamAssassin filtering that my hosting provider offers through cPanel. Just in case.

    I never see any inbound messages (in the Halon logs) to the email address that I specially configured for use with my account.

    I never see any inbound messages (in the cPanel 'Track Delivery' function/area) to the email address that I specially configured for use with my account.

    I can only conclude that Vudu is NOT sending me a password reset email.

    Why not? How can I reset my password?