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How long does it take to get "Instawatch" copy?

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    How long does it take to get "Instawatch" copy?

    I Ordered "Automata" Blu Ray with Instawatch from Walmart.com on 5/4/17 & opened ticket w/screenshot of Walmart receipt about 4 hours later, after not receiving the Instawatch. (170504-000396)

    Received response from Adrienne F. from CC on 5/6/17 stating it had been escalated to Promotions and would be "quickly resolved".

    Sent an inquiry on 5/10/17 requesting an update. Have heard nothing back.

    It's now been 11 days & I'm wondering if there's something I'm missing. One problem that may be affecting this is that I've NEVER received emails from Vudu. I've checked spam & email settings, and there is nothing to indicate I have them blocked. I can't imagine how many promos I've missed out on in the 5 years I've been a customer, but right now I want to know what I have to do to get Automata in my library.

    I only purchased this title to obtain the Instawatch. I could care less about the Blu Ray, which I have already received via snail mail.

    #2
    Re: How long does it take to get "Instawatch" copy?

    Check your email for my response.

    Comment


      #3
      Re: How long does it take to get "Instawatch" copy?

      Originally posted by FelipeF View Post
      Check your email for my response.
      Thanks FelipeF, You are the MAN!

      Comment


        #4
        Re: How long does it take to get "Instawatch" copy?

        Originally posted by mrewster View Post
        Thanks FelipeF, You are the MAN!
        Felipe,

        I also have this issue with the same movie Automata. Already submitted a ticket to support but so far no response.

        Comment


          #5
          Re: How long does it take to get "Instawatch" copy?

          Originally posted by santosivan01@gmail.com View Post
          Felipe,

          I also have this issue with the same movie Automata. Already submitted a ticket to support but so far no response.
          Please provide a screenshot of your order confirmation or receipt. Send it over on the same ticket.

          Comment


            #6
            Re: How long does it take to get "Instawatch" copy?

            Felipe...I seem to be having the same issues with my Blu Ray w/Instawatch purchase for Automata. I've filed a support ticket to get this matter resolved. But, haven't heard back from anyone as of yet. Please help!!! My case number is (18085687)

            Comment


              #7
              Re: How long does it take to get "Instawatch" copy?

              Originally posted by ninobeatz050 View Post
              Felipe...I seem to be having the same issues with my Blu Ray w/Instawatch purchase for Automata. I've filed a support ticket to get this matter resolved. But, haven't heard back from anyone as of yet. Please help!!! My case number is (18085687)
              Took care of this for you the other day.

              Comment


                #8
                I am having the same issue now with "American Renegades". Question Reference # 190107-000032

                Comment


                  #9
                  Originally posted by mrewster View Post
                  I am having the same issue now with "American Renegades". Question Reference # 190107-000032
                  I will reply to your ticket soon.

                  Comment


                    #10
                    Originally posted by FelipeF View Post

                    I will reply to your ticket soon.
                    Thank you again FelipeF I see it was added to my library

                    Comment


                      #11
                      I'm Having An Issue With The A-X-L (Blu-ray). Bought It At Wal-Mart And It Had The Instawatch Sticker And I Scanned My Wal-Mart Receipt With The Wal-Mart App And I Never Got An Email Confirmation And It's Still Not Showing Up In My Vudu Account.

                      Comment


                        #12
                        Originally posted by treywyatt366@yahoo.com View Post
                        I'm Having An Issue With The A-X-L (Blu-ray). Bought It At Wal-Mart And It Had The Instawatch Sticker And I Scanned My Wal-Mart Receipt With The Wal-Mart App And I Never Got An Email Confirmation And It's Still Not Showing Up In My Vudu Account.
                        Have you created a ticket with customer car with the appropriate information and pictures?

                        Comment


                          #13
                          Originally posted by treywyatt366@yahoo.com View Post
                          I'm Having An Issue With The A-X-L (Blu-ray). Bought It At Wal-Mart And It Had The Instawatch Sticker And I Scanned My Wal-Mart Receipt With The Wal-Mart App And I Never Got An Email Confirmation And It's Still Not Showing Up In My Vudu Account.
                          This is the exact issue I am having with the Rambo blu ray collection case id 181226-000303.

                          Comment


                            #14
                            Originally posted by jsz1002 View Post

                            This is the exact issue I am having with the Rambo blu ray collection case id 181226-000303.
                            Check your email for my response.

                            Comment

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