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More Magnavox Blu_Ray Player Networking Problems

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    More Magnavox Blu_Ray Player Networking Problems

    Network is wired. Networking and Connection test pass.

    On trying to enter VUDU error message comes up:

    "a record for this hardware id already exists, please unprovision first"

    Hardware ID: G2NSD0100E0A90AC107

    Questions:

    Why does this error message actually pop-up? - No VUDU activation has actually been performed, device is fresh out of the box.

    What does "unprovision" mean?

    I saw that one other individual experienced a similar problem - a tech from VUDU stated it was fixed, but no explanation was offered.
    Last edited by DanielH; 12-26-2010, 10:50 AM.

    #2
    Re: More Magnavox Blu_Ray Player Networking Problems

    SKB,

    The hardware ID is a unique ID that is assigned to each device that connects to VUDU. The ID is created using the MAC address of the device. Sometimes, MAC address' are duplicated in manufacturing which can cause the problem.

    Can you please confirm the ID, the one that you listed is not showing up in our system.
    Last edited by DanielH; 05-02-2011, 03:07 PM.
    Dan H.
    VUDU QA

    Comment


      #3
      Re: More Magnavox Blu_Ray Player Networking Problems

      Hello Dan:

      Looks like there is a missing zero before the "1" ...

      Does the following work?

      G2NSD00100E0A90AC107

      (Device id is "0", Software version is 3.0.0-61108-PnsMn10300

      Comment


        #4
        Re: More Magnavox Blu_Ray Player Networking Problems

        Can you please confirm the ID, the one that you listed is not showing up in our system.
        I tried sending this yesterday - but apparently it did not post.

        I think I dropped a leading zero after the G2NSD address ...

        Can you see if this address:

        G2NSD00100E0A90AC107

        is in your system?

        The Software version in use is:

        3.0.0-61108-PnsMn10300

        Thanks

        skb

        Comment


          #5
          Re: More Magnavox Blu_Ray Player Networking Problems

          Can you PM me your Email address I can verify your account info and re provision your device.

          Thanks,

          DanielG

          Comment


            #6
            Re: More Magnavox Blu_Ray Player Networking Problems

            Can you PM me your Email address
            PM sent

            Comment


              #7
              Re: More Magnavox Blu_Ray Player Networking Problems

              I get the same error. Here is my info to unprovision:

              Hardware id: G2NSD00100E0A90BC082
              DEVICE ID: 0
              Software version: 3.0.0-61108-PnsMn10300

              Thanks.

              Comment


                #8
                Re: More Magnavox Blu_Ray Player Networking Problems

                all set smoral
                Last edited by DanielH; 05-02-2011, 03:07 PM.
                Dan H.
                VUDU QA

                Comment


                  #9
                  Re: More Magnavox Blu_Ray Player Networking Problems

                  I have seen no communication from DanielG following my transmittal of a PM with the information she requested.

                  What will it take to get this box activated?

                  G2NSD00100E0A90AC107

                  (It seems to me I may already lost the freebies which needed pre 12/31 activation and this lack of forward progress is becoming frustrating).

                  Comment


                    #10
                    Re: More Magnavox Blu_Ray Player Networking Problems

                    I sent you an email yesterday but for some reason you must not have gotten it.
                    I have reset your VUDU Device ID so you should have no trouble activating your VUDU Movies.

                    If you have any questions or concerns please feel free to contact me.

                    Comment


                      #11
                      Re: More Magnavox Blu_Ray Player Networking Problems

                      Just wanted to close out this thread by letting the mods know the activation worked.
                      Thanks.

                      Comment


                        #12
                        Re: More Magnavox Blu_Ray Player Networking Problems

                        Happy to help.

                        Comment

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