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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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It cant be us, its gotta be you.

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    It cant be us, its gotta be you.

    I'm reaching my wits end. I had the switch to hd/sd message very nearly everytime I watch a video on the vudu app. I am watching through an Amazon 4k fire stick with my Lan cable running directly to the unit in addition to using an extender on my fire unit from my TV to avoid interference. I've speed tested to 31 mbps. I use other apps like moviesanywhere, Netflix, Amazon, and hulu and I've not encountered any problems streaming 4k/uhd/hdr with any of them, even on peak times during the week. I've spent hundreds of dollars on the good deals they have through the vudu store and have wanted to build my video library with vudu because they offer a very decent selection. None of it matters if it buffers the way it does. I've read the other posters frustrated with this type of issue and it seems like every 'solution' involves someone else's tech like the ISP or the TV or the streaming device. I'm not inclined to believe any of that if I'm getting results with other apps. Where do we go? Refund me all of my money? Trouble-check my account? What do we do?

    #2
    Have you called Vudu support for help? Vudu does not support any Amazon Fire devices, not sure if that's part of your issue. They might still be able to help you but might not since you're using an unofficially supported device.

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      #3
      Even if it's not officially supported, its 2019. They need to have a functioning piece of software that caters to its clients needs. Why ask me to spend money on the films if they're going to give sub-par delivery. Nowhere does it say that it's not an unofficially supported device. Why offer the software on the device and then take money? I hope you're wrong. I'd like a reply from them on that

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        #4
        Vudu does NOT offer their app on the Amazon app store, therefore they didn't "ask" you to spend money with them. You must have side-loaded the app on your Amazon device. Just call Vudu support and get your answer instead of waiting for a mod to reply.

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          #5
          Your life will be much simpler if you use one of the many devices that are Vudu compatible. Amazon is known for not working and playing well with others. Amazon wants you to watch movies and TV shows on their App and make it inconvenient and difficult to use other Apps.

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            #6
            But Netflix, moviesanywhere, HBO work just fine. It's not Amazon. I appreciate all the responses, I really do. I just think Vudu should own up to being a streaming app that offers non-problematic 4K content. It should be a standard these days, especially if someone decided to pay them money for it.

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              #7
              Vudu does not support the Amazon Fire device line. Side-loading the Vudu android app on unauthorized Android devices is done at your own risk.

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                #8
                Originally posted by Amerca02 View Post
                Where do we go? Refund me all of my money? Trouble-check my account? What do we do?

                Buy a supported device like everyone else. Solved. I'd love to play Mario Kart 8 on my Playstation 4, but I'm not mad at Sony that it doesn't happen.

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                  #9
                  Originally posted by Amerca02 View Post
                  I just think Vudu should own up to being a streaming app that offers non-problematic 4K content. It should be a standard these days, especially if someone decided to pay them money for it.
                  Amazon is highly competitive with Walmart and since Vudu is owned by Walmart, it creates a problem. I have a bad feeling BD players are going to start losing apps, they just lost WWE and some other app that I can't remember. But Vudu wise, I haven't watched an entire film on my newer BD player but I watched 20 minutes of IT and it worked pretty well.

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