atasehir escort pendik escort ankara escort

Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Item missing from library

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Item missing from library

    Tl;dr: My partner bought me Lord of the Rings in February, the titles are missing from my library now, and nobody is helping me.

    So. In February, I'd asked my partner to buy me the bundle pack of extended version Lord of the Rings, right? My favorite series. I watch it at least once a month on average.

    About a month and a half ago, the bundle disappeared from my library. I think I put it off for a few days, tried to log into a few different places to see if maybe it was just a glitch, but it wasn't. They're gone. I emailed support on the 11th of August saying that hey, my movies are gone from my library, this is really upsetting, these were a gift, and asked if they could be reinstated. If not, I asked for a refund as this isn't the first issue I've had with Vudu. I have a theory that it's something to do with Walmart de-merging from Vudu because I hadn't logged in to watch anything after that until this instance. (But I did do the required log-on to keep my account, of course. I just didn't go looking for stuff to watch.)

    Anyway, I got the generic return email saying "please allow 72 hours for us to get back to you," and 2 days later I got an email from someone saying they were sorry I was having problems, and that they were advancing my support ticket up the line for "further investigation" and to "allow some time for them to get back with [me.]"

    I gave them SEVENTEEN days. Nothing from nobody from nowhere, and no LoTR to be found. I emailed again on the 28th basically reiterating my issue and that I had sent a ticket in over 2 weeks prior and had received no help, and I said blatantly that I wasn't happy.

    It's September 5th now. I still haven't heard from anyone, my movies are still gone, and my partner hasn't been refunded. I even thought I might've gaslit myself and that maybe I didn't buy them on Vudu after all, maybe it was Prime or something, so I went and found my "confirmation" email and yup. February 8th, I purchased the bundle LoTR. I had even gone to my PayPal to find an invoice or transaction ID and included that in that 2nd email as proof I'm not making it up.

    But it's just.... crickets. I'm at my wits end. I don't know what to do. If this were the first problem I've ever had, alright, fine, but it's not, and it just so happens to be this title which is my favorite series ever and which was a $60 gift.

    To add insult to injury, on that confirmation email there's a little "Watch Now" button, and on a whim I clicked it thinking maybe it might force the system to recognize my ownership. Nah, it doesn't. The listing has a big ole "purchase now" button rather than "watch now" AND!!! it's selling for $20 less than we paid for it.

    Frustrating.
Working...
X