Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Problem viewing the movie.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Problem viewing the movie.

    Hey, I recently joined this site hoping that I'd be able to view a movie but I have continued to get this error:

    Could not connect to server. Please try logging in again. [#5000]

    I have checked the support, FAQ, I've re-installed my flash player, re-started my computer and logged out and in of my account to try and fix this issue and the issue has not been resolved. I requested a support ticket and have yet to get a response and it's been more than 24 hours. I am hoping that this issue can be resolved soon.

    Thanks much,
    User

    #2
    Re: Problem viewing the movie.

    I just signed up today and cannot stream any movies. I receive the same error. I have absolutely no problems streaming HD from Amazon, Netflix, etc. This is a first.

    If anyone has any suggestions, it would be much appreciated.

    Comment


      #3
      Re: Problem viewing the movie.

      I guess we know why Vudu is not as well known as Netflix, Amazon, Google Play Movies, etc...

      Comment


        #4
        Re: Problem viewing the movie.

        Originally posted by toddv View Post
        I just signed up today and cannot stream any movies. I receive the same error. I have absolutely no problems streaming HD from Amazon, Netflix, etc. This is a first.

        If anyone has any suggestions, it would be much appreciated.
        My apologies for the delay Todd,

        Typically error code 5000 indicates the home networks firewall may be blocking the device from connecting to our servers. Would you mind listing your router model number? If you would like to try opening some ports, i would be happy to you walk you through it.

        Comment


          #5
          Re: Problem viewing the movie.

          I am also having the same problem. I have opened up ports 13200 -13299 and 843. Still get error #5000.

          Comment


            #6
            Re: Problem viewing the movie.

            Originally posted by NursultanTulyakbay View Post
            I am also having the same problem. I have opened up ports 13200 -13299 and 843. Still get error #5000.
            Are you able to download movies with VUDU To Go?

            Have you started a case as of yet?

            Comment


              #7
              Re: Problem viewing the movie.

              Don't know what vudu to go is and can't find that combination of letters anywhere on the website. I can watch trailers though.

              Comment


                #8
                Re: Problem viewing the movie.

                Originally posted by NursultanTulyakbay View Post
                Don't know what vudu to go is and can't find that combination of letters anywhere on the website. I can watch trailers though.
                When you're signed in to VUDU. Click to Download a movie that you own (If you own any). If you're using Firefox or IE, it should initiate the download of VUDU To Go. Which will allow you to watch your content without an internet connection. I'm curious if you'll be able to download without an error code.

                Comment


                  #9
                  Re: Problem viewing the movie.

                  When I clicked on the play HD button on a movie that I rented nothing popped up except the player window which will just give me the error message after about 15 seconds.

                  Comment


                    #10
                    Re: Problem viewing the movie.

                    Hello,

                    I am also having this same problem. It does let me download my movie but will not let me watch it on VUDU. I am using a wireless connection.

                    Please help,

                    Judy

                    Comment


                      #11
                      Re: Problem viewing the movie.

                      Originally posted by zzroberts5 View Post
                      Hello,

                      I am also having this same problem. It does let me download my movie but will not let me watch it on VUDU. I am using a wireless connection.

                      Please help,

                      Judy
                      Hello Judy,

                      Please give us a call so we can help you troubleshoot the problem. (888)554-VUDU.

                      Comment


                        #12
                        I just purchased the flash bundle to watch the flash. Now it's saying available soon instead of watch when I'm on the movie. When is the movie actually available to watch or what's going on?

                        Comment


                          #13
                          Originally posted by Crzyndn609 View Post
                          I just purchased the flash bundle to watch the flash. Now it's saying available soon instead of watch when I'm on the movie. When is the movie actually available to watch or what's going on?
                          The movie is still in theaters. This is a pre-order for the digital version which has no release date at the moment.

                          Comment

                          Working...
                          X