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Curl Timeout on New 2010 Samsung

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    Curl Timeout on New 2010 Samsung

    I have a new 2010 Samsung UN55C8000XF (3d, internet, LED machine, really sweet). One thing I really wanted on it was vudu, but when I choose the app, I get:
    "Failed to connect to the network
    Details: Curl Timeout
    More info: Hardware ID: SAMTVAO10012FBF6B5CB
    Device ID: 9xcd80f2"
    (Hopefully I didn't give any useful information out there!)

    I have no trouble with the other internet apps, and I regularly use them. It seems that vudu is using cURL to transfer whatever data it uses to start up, but is having trouble getting all of the data within the timeout window. Do other Samsung users have this trouble?

    I saw in teh forums that one Samsung user did have the trouble, but resolved it, however, there is no inedication of how it was resolved in the posting. Any ideas? Remember, the connection doesn't seem to be an issue for other apps, including those that use streaming like youtube...

    #2
    Re: Curl Timeout on New 2010 Samsung

    annsera,

    I'm going to need to gather your network information.

    -router make and model?
    -modem make and model?
    -Wireless or wired?
    -is your device connected to a switch?

    Also, what is the exact curl error you are getting. It should give a number as well.
    Last edited by DanielH; 05-02-2011, 01:52 PM.
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Curl Timeout on New 2010 Samsung

      I had this same issue on a Samsung Bluray player. Check your network settings on the TV (specifically what DNS servers does it show?). If it shows your router as the DNS server that may be the issue. That was happening on mine. I changed my router to pass through my ISP assigned DNS servers instead of it acting as the DNS server itself. Then, the DNS servers on my Samsung showed the ones from the ISP and Vudu worked fine after that.

      Depending on your router, this should be an easy thing to try anyway. I hope it helps.

      Comment


        #4
        Re: Curl Timeout on New 2010 Samsung

        On my TV, I don't have to set the network properties manually. It can be done automatically (and it works). In my setup, therefore, internet protocol address and DNS is all set to auto, and again, all the other widgets work. I think your answer would be dead on if none of hte other widgets worked -- it would indicate that I really wasn't getting an Internet connection. But, I definitely have a good connection, judging by the other widgets (streaming, etc. work fine). For example, dns seems to work, since the TV can find the servers of yahoo, netflix, dailymotion, etc. I can also tell from the modem's side that the TV has a proper address. Therefore, I'm not about to switch away from the "auto" setting to set manual addresses.


        When I run the "network test" option, it reports my mac address, gives a test of the ip address, submet, gateway, dns server, does a gateway ping, and does an "internet service test" and states that all is working properly.

        Comment


          #5
          Re: Curl Timeout on New 2010 Samsung

          -router make and model?
          Linksys RT31P2
          -modem make and model?
          Motorola SPG900
          -Wireless or wired?
          Wired
          -is your device connected to a switch?
          No

          .....just got done watching streamed movies, and lots of youtube content....

          Comment


            #6
            Re: Curl Timeout on New 2010 Samsung

            Ann,

            It looks like the problem is a double NAT issue. The modem you have is also a router combo, then you have the linksys doing the same thing. Unless your linksys isn't providing DHCP for your network. Then it might just be a matter of placing the TV in DMZ. Send me a private message with phone number i can reach you at and i'll help you troubleshoot.
            Last edited by DanielH; 05-02-2011, 01:52 PM.
            Dan H.
            VUDU QA

            Comment


              #7
              Re: Curl Timeout on New 2010 Samsung

              Originally posted by annsera View Post
              On my TV, I don't have to set the network properties manually. It can be done automatically (and it works). In my setup, therefore, internet protocol address and DNS is all set to auto, and again, all the other widgets work. I think your answer would be dead on if none of hte other widgets worked -- it would indicate that I really wasn't getting an Internet connection. But, I definitely have a good connection, judging by the other widgets (streaming, etc. work fine). For example, dns seems to work, since the TV can find the servers of yahoo, netflix, dailymotion, etc. I can also tell from the modem's side that the TV has a proper address. Therefore, I'm not about to switch away from the "auto" setting to set manual addresses.


              When I run the "network test" option, it reports my mac address, gives a test of the ip address, submet, gateway, dns server, does a gateway ping, and does an "internet service test" and states that all is working properly.
              Mine set up automatically too and passed the tests and the other widgets worked as well. I just found that the Vudu was particularly sensitive in the DNS area which is why I suggested it. Also, I changed a single setting on my router and then the Samsung automatically setup and used my assigned DNS servers rather than using the router itself as the DNS server.

              Comment


                #8
                Re: Curl Timeout on New 2010 Samsung

                I would be seroiusly opposed to putting the tv in the DMZ because the TV attaches to my computer and NAS; basically, I think it would be a back door for someone to really wreak havoc on my personal information.
                However, what ports need to be opened/forwarded? That should accomplish the same thing, but be much, much safer since it would be specific.

                Comment


                  #9
                  Re: Curl Timeout on New 2010 Samsung

                  Originally posted by annsera View Post
                  I would be seroiusly opposed to putting the tv in the DMZ because the TV attaches to my computer and NAS; basically, I think it would be a back door for someone to really wreak havoc on my personal information.
                  However, what ports need to be opened/forwarded? That should accomplish the same thing, but be much, much safer since it would be specific.
                  I'm not sure if you are referring to me but I didn't suggest the DMZ at all. The setting I was talking about was the one that lets the router act like the DNS server (e.g. does it's own DNS caching). On my D-Link DGL-4100 that meant unchecking the box marked "Enable DNS Relay". Now all of my DHCP clients just see DNS server addresses of the assigned DNS servers. They don't see my router (e.g. 192.168.0.1) as the DNS server. On your router it might be labeled something different.

                  It appears that Vudu is very sensitive to DNS issues/configurations. Again, this has nothing to do with the DMZ.

                  Comment


                    #10
                    Re: Curl Timeout on New 2010 Samsung

                    Redwein, the DMZ suggestion wasn't yours. I'm going to try everything tonight after the family goes to bed. There have now been two suggestions: one to put the tv in the DMZ and yours about the router setting (I'll have to look for this router setting, though, this is a new one on me).

                    I'll let you guys know if anything works.

                    Comment


                      #11
                      DMZ doesn't solve curl timeout

                      Ok, I put the TV into the DMZ and what happened was that *none* of the widgets worked due to "network interference", as reported by the TV.

                      So, that you know that I did the DMZ process correctly (I've done it for a dedicated gaming machine before):
                      On the Motorola SBG900, find the MAC address (I did this on the Samsung by running a network test), choose "Gateway-LAN" and then enter the mac address into NAT Passthrough with "true DMZ" checked, then reboot.

                      When I deleted the entry, the prior functionality of my TV returned (IE, all the widgets worked, except for vudu).


                      So, now I will go about trying to figure out what Redwein is talking about. I'll report again if I get anywhere there.

                      Comment


                        #12
                        Router doesn't have that setting

                        OK, with respect to the other suggestion, to somehow turn off a setting in the router in which the router caches DNS requests and clients see the router as the DNS server, I see no such setting in my router, and I really looked! Moreover, when I do an ipconfig /all, I see that DNS Servers are *not* my router, but the actual DNS routers offered by my Internet Provider, so I don't think that my computer is using the router as some kind of cached DNS server, and I therefore don't think that the TV is doing this either.

                        My router is kind of old at this point, I think it just doesn't have that functionality.


                        So, the final verdict on this whole thing is that I'm back to thinking that there may be some port that needs to be opened and/or forwarded.

                        Comment


                          #13
                          Re: Curl Timeout on New 2010 Samsung

                          8100-8199
                          13200-13299

                          Those are the ports that need to be opened. Have you tried bypassing your router and plugging directly into you modem? This is an easy step and can maybe point you in the right direction.
                          Last edited by DanielH; 05-02-2011, 01:52 PM.
                          Dan H.
                          VUDU QA

                          Comment


                            #14
                            Modem/Router are combined!

                            Folks, I was reading dhatman's response when I realized that my answer above for the modem and router is incorrect. The Motorola SBG900 serves as both the router and the modem. Although i do have a linksys sitting on the network, it only works to serve our phone system! It only has an ethernet line in, none out (and it doesn't provide wireless). We really only use that linksys because it has a phone line out and gives us VOIP. Somehow, I had forgotten this pretty fundamental fact earlier. In a different setup, we could potentially use a cablemodem and use the linksys as our router, but we don't. The modem IS the router (in fact, the model of the Motorola SBG900 has "cable modem gateway" in its name, and all the computers are connected to it, either wired, or wireless. The TV is connected to it directly already.

                            Thus, the problem is not likely due to some kind of interference between router and modem.


                            I will try opening the ports. Anybody know if they also need to be forwarded?

                            Comment


                              #15
                              Using *NO* firewall works

                              Man, I'm sorry for confusing everyone with the information about the router, because really, I knew from the beginning that it was something to do with opening ports. I just confirmed this by dropping the firewall altogether (which is what I should have done in the first place). Vudu works fine with the firewall dropped. Now, it's just a matter of making sure the provided ports will work.

                              Anyway, I've so far confirmed that this is a really run of the mill problem -- merely that I have a proper firewall in place with the TV properly (IMO) *behind* the firewall.

                              Is the procedure for how to configure the firewall properly for vudu spelled out somewhere? It seems like a lot of people would be running into this one....

                              Comment

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