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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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rise of the guardians missing from my account

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    #16
    Re: rise of the guardians missing from my account

    I see. Thanks for your help. Hopefully this will be resolved soon.

    Comment

      #17
      Re: rise of the guardians missing from my account

      I didn't think nothing much of this thread until i noticed Madagascar 3 missing, it thinks i don't even own it! Wants me to re-buy it. the others titles mentioned don't seem to be effected.

      Comment

        #18
        Re: rise of the guardians missing from my account

        Originally posted by DanielH View Post
        I'm not sure on that one yet. Still waiting to hear back from our team.
        I've also seen "Puss in Boots" drop from my account. I added it through D2D months ago. It's still showing up in Flixster.

        Comment

          #19
          Re: rise of the guardians missing from my account

          Originally posted by theogeek_nola View Post
          I've also seen "Puss in Boots" drop from my account. I added it through D2D months ago. It's still showing up in Flixster.
          If you added it via VUDU, it will still be available in your VUDU library. For some that redeemed the film with other retailers, it may not be available to import currently.

          Comment

            #20
            Re: rise of the guardians missing from my account

            In my case I redeemed my code through you guys. Still missing.

            Regarding Madagascar 3

            Comment

              #21
              Re: rise of the guardians missing from my account

              Am I the only one who lost Kung Fu Panda 2 as well?

              Comment

                #22
                Re: rise of the guardians missing from my account

                Originally posted by DanielH View Post
                Hi Dunham,

                Dreamworks updated the ALID for this movie, so we had to update it in our system. The ALID may have not been updated with the other retailers you link to your UV account, yet. I know it's not a great support experience, but VUDU has the correct one in place.
                Just curious, but why would a studio have to update the ALID for an existing title? I'm not seeing what benefit this would provide them.

                Comment

                  #23
                  Re: rise of the guardians missing from my account

                  I'm still missing my Madagascar 3.

                  Comment

                    #24
                    Re: rise of the guardians missing from my account

                    Mine is gone as well. I wouldn't have even noticed if I hadn't seen this forum. Does anyone know an easy way to print your library? I have a fairly large one and it would make it easier to find missing titles if I had a hard copy.

                    Comment

                      #25
                      Re: rise of the guardians missing from my account

                      RotG is showing up for me right now in a browser and in the Android app. (I never noticed it gone, I'm just trying to contribute another data point.) I redeemed my code for RotG on 7/13/13 according to my account history.
                      Last edited by MaxH; 01-19-2015, 05:09 PM. Reason: Deleted the part of my post that was rendered pointless by FelipeF's edit of my post.

                      Comment

                        #26
                        Re: rise of the guardians missing from my account

                        Read this concerning giving your Vudu password to a site that has nothing to do with Vudu.

                        https://forum.vudu.com/showthread.ph...86#post1274986

                        Comment

                          #27
                          Re: rise of the guardians missing from my account

                          Still missing.

                          Funny thing is I redeemed it twice over! The first time from regular blu-ray then the second time from is when I upgraded to 3D and tried to see if it redeemed in 3D, sadly it did not and was saved in "My Promotions" for the longesst time. Then it disappeared with others, I guess those reset over time.

                          So its funny if i get the response that i should have it if i redeemed it with them. What isn't funny is that is is actually happening, that a title can just disappear from your account. Its happening right now, though it just a few of us, and some that may have not noticed.

                          Comment

                            #28
                            Re: rise of the guardians missing from my account

                            Yes Rise of the Guardians is also missing from my account. It shows up in Flixster but not in Vudu. I found it weird and I only noticed because of that penguins promo.

                            Comment

                              #29
                              Re: rise of the guardians missing from my account

                              I just checked Puss in Boots on Target's site and it is not showing up over there now, even though it did last week. This is what everyone that is against streaming media has warned about. That you don't really "own" your collection and that at any time, the studios and/or the providers can arbitrarily change something and be like, "yes, you own that version of the film, but we no longer carry that. We carry this version, which you will have to repurchase." I'm not more upset because Puss in Boots is a film that I could take or leave, but this, coupled with the Maleficent 3D debacle a few weeks ago, is very disturbing.

                              Comment

                                #30
                                Re: rise of the guardians missing from my account

                                puss is boots and rise of the guardians are no longer in my library as well, is this being fixed? I thought I saw something where vudu support said they already updated their ID for it

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