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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Vudu UHD - Compatible Devices List

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  • bridges86406@gmail.com
    replied
    Can anyone tell me why I cannot sign into the VUDU app from my Sony Bravia 850g cannot login to the app?

    Leave a comment:


  • Jake
    replied
    Originally posted by Tighe View Post

    I haven't actually rented/played a UHD title yet so I can't confirm the prompt is just an error. All UHD titles I've come across give the UHD rental option (along with the hdx limited prompt) except all three of the latest Star Wars movies. Which don't even give a UHD rental option even though all info on screen indicates they're available in DV and atmos. Which leads me to believe the app believes my system isn't UHD capable even though it is.

    Update: I successfully rented Transformers Age of Extinction in UHD even though it indicated my system was limited to HDX.

    Thanks for the update. The dialog messaging will be fixed in the next app release.

    Leave a comment:


  • Tighe
    replied
    Originally posted by Jake View Post

    This may be a display bug, we are investigating. Fid you try playing the UHD title? Understand if you didn't want to rent UHD if you are told it won't play... but if you have any other UHD movies try one out, if it works then it's just wrong info in the purchase dialog.
    I haven't actually rented/played a UHD title yet so I can't confirm the prompt is just an error. All UHD titles I've come across give the UHD rental option (along with the hdx limited prompt) except all three of the latest Star Wars movies. Which don't even give a UHD rental option even though all info on screen indicates they're available in DV and atmos. Which leads me to believe the app believes my system isn't UHD capable even though it is.

    Update: I successfully rented Transformers Age of Extinction in UHD even though it indicated my system was limited to HDX.

    Leave a comment:


  • Tighe
    replied
    Originally posted by home_theatre_man View Post

    Can you play VUDU titles in UHD that you already own (if any)?
    Sorry, I don't own any titles on Vudu yet.

    Leave a comment:


  • crucialQ
    replied
    Did Vudu get a PQ curve calibration or something?

    There is so much more depth, brighter highlights, color is amazing, more visible detail and dynamic tone mapping is at its best. Dolby Vision performs exceptionally on my 2016 Vizio P55-C1.

    If you have a 2016 Vizio P-Series, for streamed UHD HDR/DV sharpness at 4 is perfect. Note: P55-C1 has a RGB IPS panel

    Leave a comment:


  • Jake
    replied
    Originally posted by Jake View Post

    This sounds like an HDCP issue where there is some problem detecting HDCP 2.2 support that is required for UHD playback. I'll forward this thread to on to see what can be found.
    This may be a display bug, we are investigating. Fid you try playing the UHD title? Understand if you didn't want to rent UHD if you are told it won't play... but if you have any other UHD movies try one out, if it works then it's just wrong info in the purchase dialog.

    Leave a comment:


  • Jake
    replied
    Originally posted by Tighe View Post
    I'm having trouble getting Vudu UHD titles to play on the 2019 shield pro. The option is there to rent UHD but I'll get a prompt at the rental confirmation stage, stating my system is limited to HDX.

    I don't get the "HDX limited" prompt when using the Vudu app in my tv. But the tv doesn't support eARC so I wouldn't get ATMOS going that route.

    I have zero issues with 4K/HDR/ATMOS content from other apps such as Netflix/Disney+

    Any suggestions?

    TV - Vizio P65-F1
    Receiver - Marantz SR6013
    Nvidia Shield Pro 2019 running 8.1.1(32.7.301.99)
    This sounds like an HDCP issue where there is some problem detecting HDCP 2.2 support that is required for UHD playback. I'll forward this thread to on to see what can be found.

    Leave a comment:


  • home_theatre_man
    replied
    Originally posted by Tighe View Post
    I'm having trouble getting Vudu UHD titles to play on the 2019 shield pro. The option is there to rent UHD but I'll get a prompt at the rental confirmation stage, stating my system is limited to HDX.

    I don't get the "HDX limited" prompt when using the Vudu app in my tv. But the tv doesn't support eARC so I wouldn't get ATMOS going that route.

    I have zero issues with 4K/HDR/ATMOS content from other apps such as Netflix/Disney+

    Any suggestions?

    TV - Vizio P65-F1
    Receiver - Marantz SR6013
    Nvidia Shield Pro 2019 running 8.1.1(32.7.301.99)
    Can you play VUDU titles in UHD that you already own (if any)?

    Leave a comment:


  • Tighe
    replied
    I'm having trouble getting Vudu UHD titles to play on the 2019 shield pro. The option is there to rent UHD but I'll get a prompt at the rental confirmation stage, stating my system is limited to HDX.

    I don't get the "HDX limited" prompt when using the Vudu app in my tv. But the tv doesn't support eARC so I wouldn't get ATMOS going that route.

    I have zero issues with 4K/HDR/ATMOS content from other apps such as Netflix/Disney+

    Any suggestions?

    TV - Vizio P65-F1
    Receiver - Marantz SR6013
    Nvidia Shield Pro 2019 running 8.1.1(32.7.301.99)

    Leave a comment:


  • soaptrail
    replied
    Originally posted by Winmocktor View Post

    Yeah Vudu's 4K compatibility list is the stupidest compatibility list I have ever seen since there ever was a concept of compatibility list. Running 4K gaming and everything else in 4K Except Vudu!
    Not by a long shot, Try and get 4K or even 5.1 surround sound from Hulu. What a joke! For Vudu it is probably not their fault but the HDCP they are required to support that prevents more compatible devices and computers. I believe you have to have a certain Intel CPU and use the intel GPU on the CPU to watch on a computer. Then is your monitor connected so the PC sees the copy protection is connected?

    Leave a comment:


  • RBBrittain
    replied
    Originally posted by SinGA View Post

    It would also be nice to see a list of the devices which support DOLBY VISION !
    I agree. Apparently early on this page listed DV-compatible devices, but that was replaced with those supporting *any* flavor of HDR. I can tell you the Vudu app on my TCL 4K Roku TV (2018 5-series) displays DV flags on compatible movies, but the app on my Sony UBP-X700 does not (unless it works if you turn DV on in the firmware; apparently the UBP-X700's biggest shortcoming is its inability to auto-detect DV content on 4K Blu-rays even though it supports DV on those).

    Leave a comment:


  • Phillymouse72
    replied
    Is Samsung UN65NU6900FXZA compatible?

    Leave a comment:


  • Sonicking2004
    replied
    Why can't I play my UHD movies through your app on the PS4 Pro? I'd understand if it was the regular PS4 or if I had it hooked up to a plain HDTV, but I have it connected to my grandmother's 4K TV with the best cables available so that's no excuse. It should only take a simple patch to allow UHD support on compatible systems (since it's all software) so I would appreciate it if you could get on that.

    P.S. You guys are missing out on some serious revenue from your 3D movies by not supporting the PlayStation VR for the playback of them.

    Leave a comment:


  • Cryos
    replied
    So I can't watch nor download UHD movies on my computer? A computer that has the Spec's - I7-8700K CPU / GeForce GTX 1080 Ti W/11GB mem / 250mb download with a UHD TV.

    But... I can watch my UHD movies on my Xbox - Seriously?

    Why in the world can't I download my movies in UHD? Your basically turning me off from making any purchase on your website. I have players that are able to play 4K movies but you won't allow me access to the UHD movies that I have paid for??

    I hope someone can explain this to me because I'm totally confused by this because I know I was able to watch UHD movies before in the VUDU app.

    Thanks in Advance

    Leave a comment:


  • lujan
    replied
    Originally posted by Savio View Post

    Amazon and Walmart are huge competitors - so sadly due to politics it doesn't look like it will happen anytime soon. Yo can side load the app, which I have done, but it is very glitchy and the search doesn't work.
    Also, 4k and HDR content will not work with the side load Vudu app on the Fire TV.

    392 UHD
    766 HDX
    3 SD

    Leave a comment:

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