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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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What a SCAM

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    #1

    What a SCAM

    Bought a movie from them to try them out. movie won't load or play, won't download (just sets on"preparing to download"). sent TWO emails, no replies.
    Seems to be crooks.

    Victor
    Tags: None
    #2
    I've never seen the preparing to download error message. I didn't think you can download, only stream? What device are you using? Also, your connect from your internet device to your Vudu device could easily have issues.

    I highly doubt with their 1,000+ of loyal customers, they are "crooks". Side note, COVID has effect many working hours and the amount of hours some stay open.

    Comment

      #3
      vudu to go, adobe air, like adopting child the hoops I go through to download a movie I bought and won't download. they have no problem taking my money so the covid excuse blows

      Comment

        #4
        Originally posted by VictorBarnett View Post
        vudu to go, adobe air, like adopting child the hoops I go through to download a movie I bought and won't download. they have no problem taking my money so the covid excuse blows
        It's always better to phone Vudu than to send an email. They may be able to fix it while you're on the phone. 888-554-8838

        478 UHD
        770 HDX
        4 SD

        Comment

          #5
          I've downloaded, and played without active connection and had no problem playing back on newer and way old devices this week.

          For example I used the Vudu app on my iPad Mini. I had a button for Download or Watch (since I was on WiFi at the time). Clicked Download and watched the progress bar, Then left the house and was able to click Play.

          Brain dead simple and trouble-free.

          Did that several times this week alone between my iPhone, iPad Mini, and iPad Pro. None of them is recent. At least 3 years old.

          Comment

            #6
            Vudu to go was discontinued a few months ago. You need to download the appropriate app from: the Microsoft store if you are using a windows pc, from Google if using an android device, or from apple.

            Comment

              #7
              VUDU To Go still works (if you have the right Adobe Air version).

              However, since early this year, a lot of the newer content will not download for off-line viewing.

              It does exactly as described. You click download, a window pops up to select SD or HDX (unless you only have the SD version, then it skips this) and then a window pops up that says Preparing to Download.

              With most content, after a sec, the download begins. With a lot of the content new to 2020, the window just stays there. Forever. It's like the program freezes up or can't find the media to download.

              This is true of even recent TV shows part way thru a season. Download the early episodes just fine, but after that... this happens.

              Comment

                #8
                Originally posted by vudu1979 View Post
                VUDU To Go still works (if you have the right Adobe Air version).

                However, since early this year, a lot of the newer content will not download for off-line viewing.

                It does exactly as described. You click download, a window pops up to select SD or HDX (unless you only have the SD version, then it skips this) and then a window pops up that says Preparing to Download.

                With most content, after a sec, the download begins. With a lot of the content new to 2020, the window just stays there. Forever. It's like the program freezes up or can't find the media to download.

                This is true of even recent TV shows part way thru a season. Download the early episodes just fine, but after that... this happens.
                So, you're using an app that is no longer supported, and when it fails to work with newly released content, you get irate and post on the forums about a SCAM.

                The actual scam is this thread, unfortunately.

                If you would download an app that is currently supported, then all of your problems would go away. Or, you can continue to try putting a blu-ray disc into a cassette player and whining about the conspiracy to take away all your fun. Those are your choices.

                Comment

                  #9
                  Originally posted by RayDyer View Post

                  So, you're using an app that is no longer supported, and when it fails to work with newly released content, you get irate and post on the forums about a SCAM.

                  The actual scam is this thread, unfortunately.

                  If you would download an app that is currently supported, then all of your problems would go away. Or, you can continue to try putting a blu-ray disc into a cassette player and whining about the conspiracy to take away all your fun. Those are your choices.
                  LOL

                  Comment

                    #10
                    Originally posted by RayDyer View Post

                    So, you're using an app that is no longer supported, and when it fails to work with newly released content, you get irate and post on the forums about a SCAM.

                    The actual scam is this thread, unfortunately.

                    If you would download an app that is currently supported, then all of your problems would go away. Or, you can continue to try putting a blu-ray disc into a cassette player and whining about the conspiracy to take away all your fun. Those are your choices.
                    The person you're replying to isn't the original poster. They only confirmed what the OP was seeing.

                    Comment

                      #11
                      Originally posted by bestquality View Post

                      The person you're replying to isn't the original poster. They only confirmed what the OP was seeing.
                      Crap.

                      Thanks for the heads up.

                      It's been that kind of...year.

                      Comment

                        #12
                        Originally posted by vudu1979 View Post
                        VUDU To Go still works (if you have the right Adobe Air version).

                        However, since early this year, a lot of the newer content will not download for off-line viewing.

                        It does exactly as described. You click download, a window pops up to select SD or HDX (unless you only have the SD version, then it skips this) and then a window pops up that says Preparing to Download.

                        With most content, after a sec, the download begins. With a lot of the content new to 2020, the window just stays there. Forever. It's like the program freezes up or can't find the media to download.

                        This is true of even recent TV shows part way thru a season. Download the early episodes just fine, but after that... this happens.
                        Tried PMing this, but privacy settings wouldn't let me. So, I made the mistake in public...I'll apologize in public!


                        To: vudu1979
                        Hey, I just want to apologize for quoting your post in the What a Scam thread, and responding to you out of order.

                        I misread what was going on, and completely misunderstood what you wrote...thinking it was the original post. I'm not sure how I made that mistake--it's not exactly a long thread--but I want to apologize for the mistake I made.

                        Comment

                          #13
                          In my experience, Vudu is great. I have purchased movies on here forever and until Adobe Air stopped supporting their product, had no trouble downloading and watching movies offline.
                          There is a way to do it now, but it has been very poorly advertised. VUDOTOGO no longer works without the old (inaccessible) version of Adobe Air, but there is a new app; search for VUDU movies & TV and download the mobile app or pc app, depending on what you want to use. Log in, and voila! In business again.

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