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DO THE RIGHT THING - 4K CODE redeems HD ONLY at VUDU (Redeems 4K at MA)

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    DO THE RIGHT THING - 4K CODE redeems HD ONLY at VUDU (Redeems 4K at MA)

    FelipeF - we have a 4K code redemption issue where they will only redeem HD.

    The code redeems 4K at MA. Could VUDU please fix?

    #2
    I haven't redeemed this one yet myself. But I've been noticing a recent trend, that seems to cross studios. Regardless of what's going on a Vudu. You redeem a 4K title and it states redeemed in 4K, shows you have 4K right, but MA or FN will show 4K but state that 4K playback isn't available for this title. Likewise Vudu for the same title will not offer 4K. This title is a little different since you can buy 4K in digital on Vudu, but still. There is a disturbing recent trend with 4K disc redemptions giving 4K rights but not being able to play it in 4K. Along with Disney (largely) dropping out of physical discs it's getting a bit scary lately.

    Comment


      #3
      It's not terrible to allow the redemption of a 4K license before the 4K material is available. Just means you will have access when the content resolution arrives.

      In the olden days of VUDU - if they didn't have 4K content yet - your code would redeem HD only and you'd be stuck at that resolution (no later upgrading to 4K, even tho you'd used a 4K code).

      In this particular case - we want both the 4K license (not an HD license) and we would like the 4K content. A 4K code should definitely redeem 4K at VUDU (even if the content hasn't caught up).

      Comment


        #4
        Please fix this

        Comment


          #5
          Is this being looked into yet? Code redeems 4K on MA and FN, but HD on Vudu. People that do not know any better are burning their codes.

          Comment


            #6
            Bump - still an issue.

            Comment


              #7
              No fix yet?

              Comment


                #8
                Is this still broken for the redeem?

                Comment


                  #9
                  This is STILL broken as of now - another UNIVERSAL code without a proper redeem at VUDU. FelipeF - can we get some love on this thread?

                  Comment


                    #10
                    Still nothing?

                    Comment


                      #11
                      This has been fixed. The code now redeems UHD.

                      Comment


                        #12
                        Confirmed - it's fixed and redeeming UHD. Will update Subject Line.

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