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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Angry Birds (3D/2D bundle) Disc + Digital pre-orders

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    #16
    Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

    Originally posted by Blurayfan View Post
    I think it was terrible of Sony to cancel this release at the last minute. Look at all the hassle posters in this thread have to go through to cancel and refund their orders.
    I agree. On a brighter note, looks like future Sony 3D Blu-Rays will be released as 4K/3D bundles. Next up is Ghostbusters.

    Comment


      #17
      Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

      Originally posted by FelipeF View Post
      We are not substituting this bundle with the physical 4K version, sorry.
      So what is shipping then? Just the regular blu-ray?

      Comment


        #18
        Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

        Originally posted by jeremymc7 View Post
        So what is shipping then? Just the regular blu-ray?
        According to the person I spoke with at walmart.com today, the 3D/2D Blu-Ray order is a pre-order and will ship when it comes out, which is ... Umm ... Never. So I just followed Felipe's advice and asked them to cancel the order.

        Comment


          #19
          Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

          Originally posted by pratikdhar View Post
          According to the person I spoke with at walmart.com today, the 3D/2D Blu-Ray order is a pre-order and will ship when it comes out, which is ... Umm ... Never. So I just followed Felipe's advice and asked them to cancel the order.
          That can't be right. They wouldn't just leave it as an open order for ever. They would either cancel or ship comparable replacement. Since replacement is too different it would pretty much have to be cancel.

          Comment


            #20
            Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

            I got the Walmart order number from Vudu. Called Walmart. They canceled the order. But I never got a refund. According to Walmart I was never charged and it was just a pending charge. But I think they're only looking at the physical disc part of the order. My credit card statement clearly shows the $28.30 (including tax) I was charged by Vudu on 7/29 and shows processed on my credit card on 7/30.

            I'd rather not dispute this charge but it appears refunds are not being handled correctly. When I studio canceled, all orders should automatically have been canceled and refunds issue. Now you have to go personally get the Walmart order number part from Vudu and contact Walmart ourselves to cancel. And even then refunds aren't being issued. Just the order canceled.

            Comment


              #21
              Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

              Originally posted by jeremymc7 View Post
              I got the Walmart order number from Vudu. Called Walmart. They canceled the order. But I never got a refund. According to Walmart I was never charged and it was just a pending charge. But I think they're only looking at the physical disc part of the order. My credit card statement clearly shows the $28.30 (including tax) I was charged by Vudu on 7/29 and shows processed on my credit card on 7/30.

              I'd rather not dispute this charge but it appears refunds are not being handled correctly. When I studio canceled, all orders should automatically have been canceled and refunds issue. Now you have to go personally get the Walmart order number part from Vudu and contact Walmart ourselves to cancel. And even then refunds aren't being issued. Just the order canceled.
              Good catch! I was wondering about this last night too. Never got the refund to my account.

              Comment


                #22
                Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                Angry Birds is back on D&D but it's 2D Blu-Ray now.

                FYI I've have ticket open with Vudu for refund from 2D / 3D D&D bundle issue. It's been escalated to promotions whos "reviewing" the issue as I was told this was a "gray issue" since I already canceled with walmart even though thats what Vudu CSR states in the forum we were to do.

                Wait and see now. Hopefully don't have to dispute with CC company.

                Comment


                  #23
                  Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                  Originally posted by FelipeF View Post
                  I suggest you folks contact Walmart support so they can cancel and refund you your money, sorry for the confusion and inconvenience.
                  FelipeF - Any suggestion on what we are supposed to do next for this issue?

                  Comment


                    #24
                    Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                    REAL OFFICIAL NOTICE

                    We are working very closely with Sony to provide a better alternative to the 2D/3D bundle that was cancelled by the studio. Those who purchased this bundle will receive an email next week with detailed information about their replacement order. Those who prefer a refund will need to cancel their order with Wamart (if you haven't done so) and then contact Vudu so we can process the refund on our end. Please note that this will remove the digital copies from your Vudu account, obviously. If you still prefer your physical discs, you don't have to do anything, just wait for the email next week. We have the list of customers who purchased this item and have you shipping addresses so we know who was affected by this issue. Thank you for your patience and understanding.
                    Last edited by FelipeF; 08-25-2016, 04:42 PM.

                    Comment


                      #25
                      Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                      Originally posted by pratikdhar View Post
                      I agree. On a brighter note, looks like future Sony 3D Blu-Rays will be released as 4K/3D bundles. Next up is Ghostbusters.
                      Yes!!! i noticed this today. I hope this trend continues!

                      Comment


                        #26
                        Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                        Originally posted by FelipeF View Post
                        REAL OFFICIAL NOTICE

                        We are working very closely with Sony to provide a better alternative to the 2D/3D bundle that was cancelled by the studio. Those who purchased this bundle will receive an email next week with detailed information about their replacement order. Those who prefer a refund will need to cancel their order with Wamart (if you haven't done so) and then contact Vudu so we can process the refund on our end. Please note that this will remove the digital copies from your Vudu account, obviously. If you still prefer your physical discs, you don't have to do anything, just wait for the email next week. We have the list of customers who purchased this item and have you shipping addresses so we know who was affected by this issue. Thank you for your patience and understanding.
                        Thanks for an update on this FelipeF just got on here to see what was up with why my discs never showed up, looking forward to an email next week with a resolution.

                        Comment


                          #27
                          Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                          Originally posted by bigbadwolfe911 View Post
                          Thanks for an update on this FelipeF just got on here to see what was up with why my discs never showed up, looking forward to an email next week with a resolution.
                          I just received the email. Thank you FelipeF and the Vudu team for a good resolution of the issue.

                          Comment


                            #28
                            Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                            Wow, I just got the e-mail a couple hours ago. What a great deal. Thanks, VUDU.

                            Comment


                              #29
                              Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                              Also just got the email and could not be more pleased...way to go above and beyond!

                              Comment


                                #30
                                Re: Angry Birds (3D/2D bundle) Disc + Digital pre-orders

                                Just wondering if anyone has received the physical set yet. I have not received mine.

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