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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Chromecast Ultra with 4k / HDR / Dolby Vision support !!

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    I wonder if they broke something in the process of adding HDR10.

    Comment


      Please, provide an update of when this will be fixed. Tons of people use Google's chromecast ultra...I would think fixing this would be a priority.

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        Any update? Really want to watch Bladerunner 2049 in dolby vision uhd on my chromecast ultra.

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          This problem has persisted for at least four weeks now. With this issue, and the lack of UHD content on your service, it's like they want me to go to iTunes.

          C'mon Vudu. You were the hot chick in class but then you sorta gave up on yourself when the new hot chick in class got more attention than you. Get out of your sweatpants and put on that dress and fight.

          Comment


            Any update? I really dont want to have to get an appletv4k and use itunes to build up my uhd collection....im going to start demanding refunds for movies i cant watch in uhd and take this to reddit. This is absurd....

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              Any update??

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                Chromecast firmware 1.30 is in preview and guess what. The issue is STILL NOT FIXED.

                This is completely obsurd. I don't care who is to blame for the technicals. This is VUDUs problem! You guys really need to get your crap together. VUDU UHD is completely unusable. I was sold a piece of hardware based on a lie. This is out if hand and needs to be addressed! The lack of caring about getting this issue fixed is really bothersome.

                Comment


                  Originally posted by Millerland View Post
                  Chromecast firmware 1.30 is in preview and guess what. The issue is STILL NOT FIXED.

                  This is completely obsurd. I don't care who is to blame for the technicals. This is VUDUs problem! You guys really need to get your crap together. VUDU UHD is completely unusable. I was sold a piece of hardware based on a lie. This is out if hand and needs to be addressed! The lack of caring about getting this issue fixed is really bothersome.
                  Agreed. Vudu has taken my money yet given me no way to watch my UHD purchases. My trust in the service has completely eroded over the past few months between this Chromecast issue and the LG app issues. They used to be a leader in digital streaming, but not anymore. Their silence on these issues is deafening. Time to look at iTunes and Apple TV, I guess.

                  Comment


                    So, I stepped away for a while and came back to discover that we've now retrogressed to the point where DoVi is no longer working with the Chromecast Ultra? Didn't we fight this battle last year? Not working since around 12/20, huh?

                    VUDU, it's been over a month with no comment from you guys on this (at least none that I can see). Can we please get a comment, even if it's "no comment at this time" to at least let us know it's on your radar? This is kind of a baffling issue. Everything was working fine.

                    Comment


                      Originally posted by home_theatre_man View Post
                      So, I stepped away for a while and came back to discover that we've now retrogressed to the point where DoVi is no longer working with the Chromecast Ultra? Didn't we fight this battle last year? Not working since around 12/20, huh?
                      It works fantastically!! its only broken for a few titles ( 5 to be exact, in my experience )

                      In fact, Dolby Vision titles on Vudu provide the best streaming experience I've ever seen!! Lego Batman in DV... WOW!!!

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                        Originally posted by SinGA View Post

                        It works fantastically!! its only broken for a few titles ( 5 to be exact, in my experience )

                        In fact, Dolby Vision titles on Vudu provide the best streaming experience I've ever seen!! Lego Batman in DV... WOW!!!
                        It's broken on a lot more than 5 titles for me. Pretty much any UHD release since November refuses to play in UHD on Chromecast Ultra. Try the following titles:
                        • Dunkirk
                        • Inception
                        • It (2017)
                        • The Lego Ninjago Movie
                        • Blade Runner 2049
                        • Geostorm
                        • Coco
                        None of them play in UHD on Chromecast Ultra. They only play in HDX. Earlier UHD titles don't seem to be affected. Like you said, Lego Batman seems to play just fine.

                        Vudu has acknowledged the issue but there is no timeline for a fix -- and it likely won't be anytime soon given my experience with Vudu.

                        Comment


                          Originally posted by ryanmcv View Post

                          It's broken on a lot more than 5 titles for me. Pretty much any UHD release since November refuses to play in UHD on Chromecast Ultra.
                          Hehe I guess I only have 5 titles since November then..... Everything else looks awesome!!

                          Comment


                            I cannot get ANY of my UHD titles to cast in UHD. I do not even have the OPTION to cast UHD (only SD / HDX). All of these were casting fine in UHD / DoVi / Atmos prior to the rollout of the new UI/website.

                            Spider-Man: Homecoming
                            Wonder Woman
                            The Girl on the Train
                            San Andreas
                            Mad Max: Fury Road
                            Live Die Repeat: Edge of Tomorrow
                            The Hunger Games: Catching Fire
                            Ender's Game
                            Oblivion

                            Comment


                              Originally posted by home_theatre_man View Post
                              I cannot get ANY of my UHD titles to cast in UHD. I do not even have the OPTION to cast UHD (only SD / HDX). All of these were casting fine in UHD / DoVi / Atmos prior to the rollout of the new UI/website.

                              Spider-Man: Homecoming
                              Wonder Woman
                              The Girl on the Train
                              San Andreas
                              Mad Max: Fury Road
                              Live Die Repeat: Edge of Tomorrow
                              The Hunger Games: Catching Fire
                              Ender's Game
                              Oblivion
                              I tested Spiderman Homecoming and Wonder Woman last night. No problems playing UHD/DV for me. I dont have the other titles to test with.

                              Comment


                                Originally posted by SinGA View Post

                                I tested Spiderman Homecoming and Wonder Woman last night. No problems playing UHD/DV for me. I dont have the other titles to test with.
                                What device/OS are you using to cast?

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