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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Did customer service just lie to me?

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    #16
    Re: Did customer service just lie to me?

    Originally posted by jcflman View Post
    Didn't Jake answer your question in your other thread? I'm assuming if you add one more movie you'll be able to sort.
    Yes, and I gave the same answer as Jake in THIS thread. This is getting ridiculous.

    Comment

      #17
      Re: Did customer service just lie to me?

      Originally posted by jcflman View Post
      Didn't Jake answer your question in your other thread? I'm assuming if you add one more movie you'll be able to sort.
      All anyone has told me is that it's supposed to be there and the solutions they offer have unfortunately not solved the problem so this thread was me asking if customer service lied to me lol but when I add another movie I'll let you know how it works! I'm excited that there's still at least one other option out there for me to try haha. I do add movies all the time now though and plus I see the sorting option on the vizio tv version of the app so I'm curious why the Xbox version would require me to get one more movie. I have 39 movies right now so is 40 the magic number? I hope so because I just want to delete this thread and stop cluttering the forums with a problem only I have lol

      Comment

        #18
        Re: Did customer service just lie to me?

        Originally posted by Cranston37 View Post
        Yes, and I gave the same answer as Jake in THIS thread. This is getting ridiculous.
        But your answers have not solved my problem so that means they're not the correct answers. I've tried all suggestions that you and many others have offered me and it doesn't work so I'm currently waiting for the correct answer to come my way. It definitely is ridiculous, I agree. That's why I am here so I can fix this ridiculous issue. If you were right here on my Xbox and tv, you would find that the fixes you've provided me are not capable of actually fixing my issue. It's very very strange

        Comment

          #19
          Re: Did customer service just lie to me?

          Originally posted by RyanM View Post
          But your answers have not solved my problem so that means there not the correct answers? I've tried all suggestions that you and many others have offered me and it doesn't work so I'm currently waiting for the correct answer to come my way. It definitely os ridiculous, I agree. That's why I am here so I can fix this ridiculous issue. If you were right here on my Xbox and tv, you would find that the fixes you've provided me are not capable of actually fixing my issue. It's very very strange
          If we're telling you the problem is you don't have enough titles to be able to sort, then how can you say you have tried all suggestions and they didn't work!? You HAVE the correct answer that WILL fix your issue.

          Comment

            #20
            Re: Did customer service just lie to me?

            Originally posted by Cranston37 View Post
            If we're telling you the problem is you don't have enough titles to be able to sort, then how can you say you have tried all suggestions and they didn't work!?
            No one has suggested that idea until literally just 33 minutes ago. Can't wait to try it though. I'll let you guys know

            Comment

              #21
              Re: Did customer service just lie to me?

              Originally posted by RyanM View Post
              No one has suggested that idea until literally just 33 minutes ago. Can't wait to try it though. I'll let you guys know
              No, sir. I did yesterday.

              Comment

                #22
                Re: Did customer service just lie to me?

                Originally posted by Cranston37 View Post
                No, sir. I did yesterday.
                Oh my god I just saw jake's response from my other forum!! I'm so happy! You guys were right, someone said it already I don't have notifications on or anything by the way. It's good to know that I have an official answer. I'm still upset that customer service straight up lied to me though... don't you guys find that odd? Anyway, I'll buy a movie and then I'm sure it should work and by then I should have this thread deleted for everyone

                Comment

                  #23
                  Re: Did customer service just lie to me?

                  Originally posted by Cranston37 View Post
                  And now that I think about it, I seem to remember you have to have a minimum of something like 50 titles to be able to sort.
                  Just saw this! Thank you! So happy I'm not just going crazy haha sorry if I came off rude earlier. That was never an intention of mine.

                  Comment

                    #24
                    Re: Did customer service just lie to me?

                    Felipe,

                    i have had multiple issues related to instawatch not appearing and also instawatch showing up as SD instead of HDX even though i bought the bluray. It has been nearly a month and i keep being asked to produce screenshots and keep gettign the run around. Im pretty fed up and am considering returning all of the instawatch movies i bought from walmart.com to the local walmart in town.

                    You seem to be making "miracles" happen through this thread. can you please look into ticker 170121-000617 which has all of my issues consolidated.

                    Thanks for any help that you can provide!

                    Comment

                      #25
                      Re: Did customer service just lie to me?

                      Originally posted by slaamymiami View Post
                      Felipe,

                      i have had multiple issues related to instawatch not appearing and also instawatch showing up as SD instead of HDX even though i bought the bluray. It has been nearly a month and i keep being asked to produce screenshots and keep gettign the run around. Im pretty fed up and am considering returning all of the instawatch movies i bought from walmart.com to the local walmart in town.

                      You seem to be making "miracles" happen through this thread. can you please look into ticker 170121-000617 which has all of my issues consolidated.

                      Thanks for any help that you can provide!
                      Looks like a Tier 3 agent is already working on your case.

                      Comment

                        #26
                        Re: Did customer service just lie to me?

                        I purchased Billy Lynn's Long Halftime Walk Blu-Ray and Steven Seagal multi-movie DVD pack in-store, both have Instawatch stickers, but both do not work. I hope both will be fixed soon.

                        Comment

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